Dell Audio

Name: Dell Audio
Rating: 3.8 (24 reviews)
Author: Dell Inc.

Productivity

Only for iPhone

Free

24 Ratings
Age Rating

4+
Years
Category

Productivity
Developer

Dell Inc.
Language

EN
+ 7 More
Size

65.8
MB

iPhone

Dell Audio app is a companion mobile app for Dell wireless audio devices that enables you to personalize and enable headset features. This app currently supports - 1) Dell Pro Premium Wireless ANC Headset - WL7024 2) Dell Pro Plus Wireless ANC Headset - WL5024 3) Dell Pro Wireless Headset - WL3024 4) Dell Pro 5 Wireless Speakerphone - SL525 5) Dell Pro 5 Earbuds - EB525 6) Dell Pro 5 Wireless ANC Headset-WL527 7) Dell Pro 3 Wireless ANC Headset-WL327 We have 2 Audio Modes to customize your settings based on your activity: • Collaboration Mode - Be heard clearly when you are on conference calls with Mic Noise Cancellation. Control noise from both outgoing and incoming audio*. Control the volume of your voice on a call with Sidetone slider. • Multimedia Mode - Set preset modes with Audio Preset. Create your own Custom preset using the Audio Equalizer, by adjusting settings for bass, mid-range, and treble levels. Or choose from predefined audio profiles: Default, Bass Boost, Speech Boost and Treble Boost In addition, the Dell Audio app allows you to do so much more: • Manage Noise lets you turn on noise cancellation or adjust the transparency level to decide how much surrounding sounds you want to hear*. • Automated Actions allow you to pause music or mute mic when you take off the headset or earbuds. With Quick Pause, you can even pause music or mute mic by taking off just the earcup of WL7024. • Busy Light turns on a red colored light on the headset when you are on call, indicating to people around you to leave you undisturbed, ideal for hot desking and hybrid work*. • Voice Guidance sets the amount of audio prompts user may need for device features. • Auto Off helps Dell wireless audio devices to automatically power off after a period of inactivity. • Battery Status indicator displays your audio devices battery status with a visual battery indicator. • You can also see the current firmware version and do firmware updates upon being notified. • ‘Find My Earbuds’* allows users to track the location of supported earbud devices. • Adaptive ANC-noise cancellation adjusts automatically to your surroundings. Available on Dell Pro 5 Wireless ANC Headset-WL527 only.

Ratings & Reviews

3.8

out of 5

24 Ratings

Connection issue and Sidetone is not good
07/14/2024
Channing8
I have updated the software to most recent version2.8.1. I do have a connection issue with this headphones. when I connect to the computer, it is good to use to use it. when I done use it and put it on my desk. Maybe 15 or 20 minutes later I pick it up and try to use it, the microphone doesn’t work. The other side can’t hear me taking. And I have tested it a few times and got the same result. So, please take a look. Sidetone- I have set it to maximum level (5), but I still couldn’t hear my own voice clearly. This is very important for meetings. Why don’t you make it total 10 setting levels like Logitech headphones. I have Logitech zone wireless 2. So I know it has much better sidetone than DELL. But Dell will be almost perfect if sidetone functionality can be fixed. Please investigate the issues and make the improvements

Developer Response
The WL5024 headset features an auto-detection function that automatically mutes the microphone when the headset is removed. This helps prevent unintended audio transmission. When using a Bluetooth connection, the microphone mutes automatically, but platforms like Teams or Zoom may still show it as unmuted. However, if you use a dongle, the mute/unmute status on Teams or Zoom will sync with the headset's status, resolving any confusion. Alternatively, you can disable the wear detection feature using the Dell Peripheral Manager (DPeM) for Windows users, or you can download the DELL Audio app from the Apple Store or Google Play Store.Support for Dell Pro Wireless ANC Headset - WL5024 | Drivers & Downloads | Dell US Additionally, Dell will address the sidetone issue in a future update. Please stay tuned for any firmware updates at the same support link.
Connection issue and Sidetone is not good
07/14/2024
Channing8

I have updated the software to most recent version2.8.1. I do have a connection issue with this headphones. when I connect to the computer, it is good to use to use it. when I done use it and put it on my desk. Maybe 15 or 20 minutes later I pick it up and try to use it, the microphone doesn’t work. The other side can’t hear me taking. And I have tested it a few times and got the same result. So, please take a look. Sidetone- I have set it to maximum level (5), but I still couldn’t hear my own voice clearly. This is very important for meetings. Why don’t you make it total 10 setting levels like Logitech headphones. I have Logitech zone wireless 2. So I know it has much better sidetone than DELL. But Dell will be almost perfect if sidetone functionality can be fixed. Please investigate the issues and make the improvements
Developer Response 08/08/2024
The WL5024 headset features an auto-detection function that automatically mutes the microphone when the headset is removed. This helps prevent unintended audio transmission. When using a Bluetooth connection, the microphone mutes automatically, but platforms like Teams or Zoom may still show it as unmuted. However, if you use a dongle, the mute/unmute status on Teams or Zoom will sync with the headset's status, resolving any confusion. Alternatively, you can disable the wear detection feature using the Dell Peripheral Manager (DPeM) for Windows users, or you can download the DELL Audio app from the Apple Store or Google Play Store.Support for Dell Pro Wireless ANC Headset - WL5024 | Drivers & Downloads | Dell US Additionally, Dell will address the sidetone issue in a future update. Please stay tuned for any firmware updates at the same support link.
Functionality
04/02/2024
WellDoneDone
Easy to find what is needed, easy to change settings. A lot of flexibility. Love the ability to make changes on phone and laptop.
Functionality
04/02/2024
WellDoneDone

Easy to find what is needed, easy to change settings. A lot of flexibility. Love the ability to make changes on phone and laptop.
EB525: Lack of configuration and no “tap”
Oct 12
SeaGuy121
1. There doesn’t appear to be any way to configure the single press, and the single press only works on the right earbud, so if you want to pause your music you HAVE to use the right earbud.2. There’s no “tap” control. You have to pinch the stem of the earbud to activate the click/press function.3. You have to double-pinch BOTH earbuds to change the source/host. 4. The mic quality is worse than my $50 Ank__ p40i earbuds, regardless of the setting.
EB525: Lack of configuration and no “tap”
Oct 12
SeaGuy121

1. There doesn’t appear to be any way to configure the single press, and the single press only works on the right earbud, so if you want to pause your music you HAVE to use the right earbud.2. There’s no “tap” control. You have to pinch the stem of the earbud to activate the click/press function.3. You have to double-pinch BOTH earbuds to change the source/host. 4. The mic quality is worse than my $50 Ank__ p40i earbuds, regardless of the setting.
Easy and light
03/07/2024
LionLuc2112
Love my new Dell headset, this software is perfect for mobile setup. Great job!
Easy and light
03/07/2024
LionLuc2112

Love my new Dell headset, this software is perfect for mobile setup. Great job!

New headsets supported Dell Audio now supports two new headsets: Dell Pro 5 Wireless ANC Headset-WL527 Dell Pro 3 Wireless ANC Headset-WL327 New Feature Adaptive ANC-noise cancellation adjusts automatically to your surroundings. Available on Dell Pro 5 Wireless ANC Headset-WL527 only.

Version 1.2.0 Oct 5

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Dell Inc.
Size: 65.8 MB
Category: Productivity
Compatibility: Requires iOS 17 or later.

iPhone
Requires iOS 17 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 7 more

English, French, German, Japanese, Korean, Simplified Chinese, Spanish, Traditional Chinese
Age Rating: 4+

4+

Learn More