1. Deletion function 2. When the call service receives the indication that the agent has signed out, the interface status changes to offline. 3. If the phone disconnects, a prompt for reconnection is required. If reconnection fails, a pop-up window will display the failure message. During the reconnection process, outbound calls are restricted. 4. When making outbound calls in the phone mode, the "Hang Up" button will be displayed on the call page of the app. 5. Google login method

1. Optimize login policies to resolve special network connection issues 2. Added suspended information reminder 3. Improve the identification of non-service customers

1. [New] Approval for Call Busy Status 2. [New] In the phone list, the login status is expanded from "Online/Do Not Disturb" to all enabled states 3. [Optimization] App Compliance Check and Adaptation 4. [New] Types of Failure in Satisfaction Survey Invitation

1. Optimize the search function in the user center for event selection 2. Upgrade the outbound calling API

- Added the batch transfer capability for conversations, enabling batch selection of conversations and performing transfer based on department/agent. - Added call V7 monitoring and statistics capabilities, supporting real-time monitoring, metric statistics, filtering, sorting, department tree and line selection scenarios. - Optimized the Korean translations for each module. - Added 50 custom attachment capabilities for work orders. - Custom card guidance text for large models supports rich text. - Fixed the abnormal selector for `ZCChatUserModel name`. - Optimized the judgment of special call login switching, cancellation registration and hang-up events.

1. New customer message content risk control management 2. Optimization of call task editing information synchronization

1. APP\Call Operations\Transfer, supports transfer to third-party numbers 2. Optimization of button message display logic 3. Addition of Romanian language to intelligent responses 4. Highlighting of sensitive words 5. Optimization of button style in historical records of third-party channels 6. Optimization of inaccurate issues regarding historical customer star marking/canceling star marking 7. APP\Call Service Summary\Notes, supports preset note text 8. Limitation on the frequency of the "Invite Evaluation" button for customer service 9. UI optimization of the online chat page

1. Support for custom attachment fields in service tickets 2. Knowledge source attribution added to bot messages 3. Enhanced compatibility with the ticket workflow canvas 4. Call transfer functionality implemented 5. Variable card collection and echo feedback integrated into bot messages 6. Button message echo response enabled for bot interactions 7. Persian language support added to smart reply capabilities 8. Real-time caching is supported for online conversations.

1. Fix known issues

[New] Online service summary is associated with notes in the service template [New] Support internal remarks, asynchronous suspension, batch reply [Added] Support for displaying rich text styles in human customer service welcome language [Optimization] Added message types to session summaries [Optimization] Large text content chat page stagnation problem [Optimization] iOS 26 liquid glass navigation adaptation

1. Add a new session group 2. New sorting rules for work orders are added, and new reminders are placed at the top 3. Online sessions support the display of internal notes 4. The customer service APP can receive messages from shopee, ladaza, TikTok Shop and Xiaohongshu 5. Online SLA notification push (My -> message notification) 6. Workbench sends message error 7. Solve the problem of calling without sound in cellular networks

[New] Customer service APP can receive messages from shopee, ladaza, TikTok Shop and Xiaohongshu [New] Information Security - long-term do not change the password mandatory reminder [New] Added Filipino language to Robotics and Knowledge Center 【 Added 】 Conversation summary [New] Added customer withdrawal message display to inbox [Optimization] Optimized the issue that the file preview page could not be opened when entering the chat from the user center [Optimization] Call login status "online" does not support placeholders

1. Call the new socket.io implementation 2. Call state supports internationalization placeholders 3. Service summary supports single selection and multiple selection types 4. Optimize the login process to solve the synchronization problem of the new and old version of token 5. Cache the agent's last login status 6, Call support international phone number format 7. Increase user-centered channel source adaptation

1. [New] AiAgent supports card message type 2. [Added] Intelligent reply selection language style adjustment 3. [Optimization] Call V1 account silent login problem

1. Added Indonesian language 2. Support dynamic expansion of customer sources 3. Support work order status extension 4. Modify the error of calling customer name 5. Optimize some experience issues

1. Add custom status of work order 2. Optimize call message confirmation and reminder 3. Support more agent languages 4. Preview new email messages 5, support call service summary remarks sorting 6. Optimize some experience issues

1. Add French, Spanish, and Portuguese. 2. Add country, language, and time zone fields to the customer center.

1. Optimize the authentication mode and manage all business authentication uniformly 2. Added a reminder of the number of unread messages in the online chat 3. Intelligent reply supports large model knowledge base 4. Video playback supports drag and drop 5, support video, pictures to save to the album 6. Add cascading fields to online service summary

1. Optimize the push implementation scheme 2. Add online customer service message reading status display 3. Double verification of new increase factors 4. Add sub-channels, access methods and access times to the session record

1. Add and merge logic for call center associated users 2. Preview attachments for work orders, add new resources, swipe to view 3. Add and delete records in work order replies 4. Upgrade monitoring statistics and call monitoring related interfaces 5. Add time and date type to the work order 6. Add offline status online

1. [New] User merge 2. [New] Modular User Center

1. [New] Custom fields for call history service summary, supporting the addition of cascading field types. 2. [New] Call history service summary attribute supports linkage logic for custom fields (delete field, modify field, delete option, modify option) 3. [New] Custom fields for task summary in Call Outbound Task Task Details, supporting the addition of radio boxes, checkboxes, and cascading field types; 4. [New] Call - Task Details - Task Summary, Task Details - Task Information, supports custom field linkage logic (delete field, modify field, delete option, modify option)

1. [Optimization] Transfer and blackout permission judgment

1. Work order supports region cascading fields 2. Work order replies support image viewing 3. Optimize login methods and support multi module split login

1. [New] Work order voice reply 2. [New] Work order attachments support multiple image selections