Provider Experience & Usability Update This update improves the provider experience with automatic requisition syncing, clearer login options, improved support guidance, and additional app maintenance. What’s New: • Background auto-sync keeps requisition information and statuses current when returning to the app, without requiring a manual refresh Improvements: • Login field updated to clarify that providers can use either their username or email • Improved error messages provide clearer guidance and direct users to Customer Service when additional assistance is needed • Cancelled requisitions are now labeled correctly

Major Provider Experience Update This update introduces an enhanced provider experience with improved access to patient reports, expanded search capabilities, sample-received notifications, and direct access to customer support. What’s New: • New Requisitions-First experience replaces the Patients list, surfacing more sample details for easier browsing and faster report access • Enhanced search by patient name, doctor name, NPI, and organization • Push notifications when samples are received at the lab for improved visibility • Contact Customer Service directly from the app via phone or email Improvements: • Improved report findability and navigation • Enhanced requisition and sample details and sample status visibility • Performance and usability enhancements

Enhancement: Report Notifications for Providers. Providers will now see how many reports are ready and which patients they belong to. Tapping the notification takes them directly to the specific report.

General bug fixes and performance improvements.

Backend optimizations to improve reliability.

New Feature: Push Notifications for Providers. Providers will now receive push notifications when a new report is available for their patients.