I attempted to use this app in order to receive some money that was sent to me without having to go to a physical location. I signed into my existing WU account, but had to update some of my personal information since it had changed. After going through setup nonsense, I got an error message saying “Your wallet sign-up was unsuccessful.” No reason was given, and chatting with customer support was useless. They gave excuses instead of fixing the problem. After reading the reviews and finding out that you can’t even add your bank account to transfer the money to, I’m glad I didn’t try to continue my efforts to fix the situation. I immediately deleted the app. It needs to be removed from the App Store completely, and the company needs to face consequences. Don’t walk, RUN AWAY from this app!!

I read up on Google about this app before downloading to get my Western Union transfer. The description was inaccurate. Customer service is nonexistent and they are now holding my money hostage that was transferred as cash. They won’t let me transfer it to my chime account. They won’t let me transfer it to my Apple Pay saying that I need a physical card in order to do that. I don’t have time to wait for a physical card as the $ was sent for an emergency. using this app was a huge, huge mistake. asked to speak to a real person and all they give you is AI in the AI doesn’t even answer your questions. absolutely horrible app if I could give it less than one star, I would stop lying to people and holding their money hostage.

This app is incredibly frustrating. I was sent money through this service, but when I tried to sign up to access it, I was told “all spots are full” and couldn’t create an account. What kind of legitimate company blocks new users from accessing their own money? This feels like a deliberate tactic to hold onto funds for as long as possible. The lack of transparency and inability to even join the platform raises serious red flags about its legitimacy. I expected a seamless and professional experience, but this feels like a scam. Fix your onboarding process and stop locking people out of their money!

I transferred money to my bank account through Vigo Money back in April, and it never arrived. Months later, nobody can tell me where my money is. They keep claiming the funds left their bank, but my bank never received them.Customer service is completely useless and just repeats the same excuses without solving anything. It’s unacceptable that a company handling people’s money can’t track a transfer or take responsibility.Avoid this app at all costs. If your money goes missing, don’t expect any help. I’m still waiting for my funds.