Hi, thank you for sharing your experience. We’re very sorry for the frustration this has caused, and we completely understand your concerns.During the initial setup, the app may request certain permissions (such as network or location access) only to enable device discovery and Wi-Fi connection, as required by the operating system. We do not access personal data beyond what is necessary for the camera to function, and all permissions can be managed or revoked in system settings.We acknowledge that the current connection process can feel complicated, and we’re actively working to make setup simpler and clearer in future updates.If the camera could not be connected successfully, we recommend contacting our support team via [in-app support / support email z-iot@outlook.com] with your order details. They can assist with troubleshooting or advise on return and refund options according to the purchase channel.Thank you for your honest feedback — it helps us improve.

Hello, thank you for your feedback. The message "This is the device's Wi-Fi network, please switch networks" usually appears during the initial setup process. At this point, the camera hotspot has been detected, but network pairing is not yet complete.Please configure the Wi-Fi network in the app according to the instruction manual to continue the setup.If the problem persists, please provide a video tutorial and contact us at z-iot@outlook.com. Our support team will assist you. Thank you for your patience.

Thank you for your feedback! We completely understand your concern regarding the terms and conditions.We recommend carefully reviewing the terms as they contain important details about how the app and camera work, especially in terms of privacy and data usage. The app is required to operate the camera and access its features, so accepting the terms is part of the setup process.If you have any specific questions or concerns about the terms, please feel free to reach out to us at z-iot@outlook.com. We’re happy to clarify any points and ensure you have all the information you need.Thanks for sharing your thoughts, and we hope the camera works well for you once you get everything set up!

The mobile app offers various usage methods, most of which require connecting to the camera's built-in hotspot via the Wi-Fi settings page. This allows the app and camera to establish a network connection, not to steal your Wi-Fi information. If you don't mind the complexity, you can create a temporary Wi-Fi connection for the camera and then turn it off afterward. Alternatively, you can long-press the "m" button on the camera for 5 seconds to restore factory settings. After 30 seconds, open your phone's settings page, connect to a password-free Wi-Fi network that includes your device ID and starts with "ZIOTA_", and then open the app to view the camera directly. Note that neither method supports remote viewing. To view remotely, you must configure the camera's Wi-Fi network.