My Meralco

Name: My Meralco
Rating: 1.3 (57 reviews)
Author: Manila Electric Company (MERALCO)

Utilities

Free

57 Ratings
Age Rating

4+
Years
Category

Utilities
Developer

Manila Electric Company (MERALCO)
Language

EN
English
Size

115
MB

Meralco Online is now My Meralco! Discover the new dynamic dashboard and enjoy real-time payment posting. This version is the soft launch of the app – while some features are limited, stay tuned for exciting updates coming your way. Thank you for your patience and support!

Ratings & Reviews

1.3

out of 5

57 Ratings

Frustrating Login Makes a Simple App Unusable
10/24/2025
Unsatisfied 1st time CX
My experience with the Meralco app has been consistently frustrating, forcing me to give it a one-star review. The primary issue is the login process. It is unnecessarily difficult and overly complicated for an app that is supposed to provide simple utility services, like viewing a bill.I understand the need for security, but this isn't a high-security banking app. The current login system creates a terrible user experience, blocking access to basic functions. An app's first job is to be accessible, and this one fails at that first hurdle. Until the login process is streamlined and made more user-friendly, the app remains practically unusable for me.

Developer Response
We’re sorry for the frustration you’ve experienced using the My Meralco App. We understand how important it is for you to access your account easily, and we truly appreciate your detailed feedback about the login process. Our team is already reviewing ways to simplify and improve the login experience while keeping your information secure. Please reach out to customercare@meralco.com.ph, and we’ll assist you further. Thank you for sharing your thoughts — your input helps us make the app better.
Frustrating Login Makes a Simple App Unusable
10/24/2025
Unsatisfied 1st time CX

My experience with the Meralco app has been consistently frustrating, forcing me to give it a one-star review. The primary issue is the login process. It is unnecessarily difficult and overly complicated for an app that is supposed to provide simple utility services, like viewing a bill.I understand the need for security, but this isn't a high-security banking app. The current login system creates a terrible user experience, blocking access to basic functions. An app's first job is to be accessible, and this one fails at that first hurdle. Until the login process is streamlined and made more user-friendly, the app remains practically unusable for me.
Developer Response 10/27/2025
We’re sorry for the frustration you’ve experienced using the My Meralco App. We understand how important it is for you to access your account easily, and we truly appreciate your detailed feedback about the login process. Our team is already reviewing ways to simplify and improve the login experience while keeping your information secure. Please reach out to customercare@meralco.com.ph, and we’ll assist you further. Thank you for sharing your thoughts — your input helps us make the app better.
Its not working
02/12/2025
badunggorot
Their previous app did not work all of a sudden and they refer me to this new app. I tried to use my old login and it says my account has been deactivated. I created a new account and it does not send an OTP as they are supposed to do. Then i tried to login with my new account and it says that my new account has been deactivated too. This app does not work at all. They dis not even do a good quality control. With this buggy app, I am afraid this app could be easily hacked as they do not know well how this app works. Dangerously released app.

Developer Response
We deeply apologize for the frustration and concerns you’re experiencing. It sounds like you’ve encountered several issues with both logging in and account deactivation. Please reach out to customercare@meralco.com.ph with your details, and we will prioritize assisting you in resolving these account-related problems. We take your feedback seriously and will ensure that our team investigates the security and functionality of the app thoroughly. Thank you for your patience, and we are committed to fixing these issues.
Its not working
02/12/2025
badunggorot

Their previous app did not work all of a sudden and they refer me to this new app. I tried to use my old login and it says my account has been deactivated. I created a new account and it does not send an OTP as they are supposed to do. Then i tried to login with my new account and it says that my new account has been deactivated too. This app does not work at all. They dis not even do a good quality control. With this buggy app, I am afraid this app could be easily hacked as they do not know well how this app works. Dangerously released app.
Developer Response 03/15/2025
We deeply apologize for the frustration and concerns you’re experiencing. It sounds like you’ve encountered several issues with both logging in and account deactivation. Please reach out to customercare@meralco.com.ph with your details, and we will prioritize assisting you in resolving these account-related problems. We take your feedback seriously and will ensure that our team investigates the security and functionality of the app thoroughly. Thank you for your patience, and we are committed to fixing these issues.
New App worse; OTP option is limited to Phil mobile number. USA phone number option is not available
02/24/2025
Fixit3
How can condo owners who lives in US pay bill online? The previous app allowed online payment from anywhere in the world. How about emailOption for OTP? While in the country, I can pay the bill over the counter but it’s a hassle to go to Meralco office just to pay the bill. Once I leave the country, the bill will remain unpaid. Hope there’s no reconnection fee. The onus is on Meralco.

Developer Response
We understand the inconvenience. Condo owners abroad can still pay their bill online using a Philippine-issued bank card. The app also offers an email option for OTP verification. For further assistance, please reach out to customercare@meralco.com.ph. We appreciate your understanding.
New App worse; OTP option is limited to Phil mobile number. USA phone number option is not available
02/24/2025
Fixit3

How can condo owners who lives in US pay bill online? The previous app allowed online payment from anywhere in the world. How about emailOption for OTP? While in the country, I can pay the bill over the counter but it’s a hassle to go to Meralco office just to pay the bill. Once I leave the country, the bill will remain unpaid. Hope there’s no reconnection fee. The onus is on Meralco.
Developer Response 03/13/2025
We understand the inconvenience. Condo owners abroad can still pay their bill online using a Philippine-issued bank card. The app also offers an email option for OTP verification. For further assistance, please reach out to customercare@meralco.com.ph. We appreciate your understanding.
Terrible App
Aug 18
Maui Martin
As other users may have already stated, the log in process is way too cumbersome for an app just used to track a utility bill. The other thing is reporting an issue. When I reported a wire that may have gotten loose due to the heavy downpour, the support request reflects that I reported a brownout!!Related to that, support updates is frustrating. The request status is not yet updated even 24 hours after it was escalated via a call this morning.

Developer Response
We’re sorry for the inconvenience and frustration caused by the login process and support request experience. We understand your concern about your report being incorrectly tagged as a brownout and the lack of status updates even after escalation. We appreciate you bringing this to our attention. Please email us at customercare@meralco.com.ph with the details so we can assist you further and address your concerns.
Terrible App
Aug 18
Maui Martin

As other users may have already stated, the log in process is way too cumbersome for an app just used to track a utility bill. The other thing is reporting an issue. When I reported a wire that may have gotten loose due to the heavy downpour, the support request reflects that I reported a brownout!!Related to that, support updates is frustrating. The request status is not yet updated even 24 hours after it was escalated via a call this morning.
Developer Response Sep 3
We’re sorry for the inconvenience and frustration caused by the login process and support request experience. We understand your concern about your report being incorrectly tagged as a brownout and the lack of status updates even after escalation. We appreciate you bringing this to our attention. Please email us at customercare@meralco.com.ph with the details so we can assist you further and address your concerns.

My Meralco app just got better: • Resolved authentication errors during password updates • Bug fixes for a smoother billing and payment experience • Stability enhancements to ensure reliable service access

Version 3.0.2 Aug 26

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Manila Electric Company
Size: 115 MB
Category: Utilities
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPad
Requires iPadOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

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My Meralco

Ratings & Reviews

Frustrating Login Makes a Simple App Unusable

Its not working

New App worse; OTP option is limited to Phil mobile number. USA phone number option is not available

Terrible App

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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