This app is junk. We have been at the resort for 3 days now and if there isn’t an excellent connection it won’t load. Also, the times the lunch restaurants open on the app is NOT the time they actually open. Nibbles and the food trucks show 11 but don’t open until 12. Around 1030 in the morning the app will finally show the correct time they open. Be aware the resort seems to be switching to using the app as the primary means of scheduling everything. That includes restaurant reservations, room service and even asking for bottled water. You can still call guest services but they act like it’s inconvenient for them to help. Unless you stay up to midnight to book a reservation you will be eating at the buffet for every meal. Then by 7am all chairs around every pool are taken. So up until midnight to get up around 6-630 to get chairs is just stupid. Room service is hit and miss if it works and the restocking of water option never has worked. Do your research on social media. I’ve seen a lot of videos this week with people complaining about the same things. Our travel agent apologized profusely and thinks the app is newer and said she would pass this info along to her other clients.

What was meant to be a relaxing getaway for my family turned into one of the worst experiences we’ve ever had. We’ve made it a tradition to celebrate my mother’s birthday at different resorts, and we’ve never encountered anything like this before. The app and the Wi-Fi here is terrible, the atm machine doesn't work, everything is overpriced.From the moment we arrived, the tone was set. Even the driver who brought us in warned us, saying, “Royalton is a beautiful place, but don’t expect the service to be great.” Unfortunately, that statement turned out to be true.I had booked two rooms under one reservation—one for my wife and me, and another for my mother and children. Despite this, we were placed in rooms on opposite sides of the resort, on different floors. This made absolutely no sense, especially given the single payment and simultaneous booking. When they tried to “fix” the issue, they moved us to a room with a view of trees—far from the quality we expected or paid for.To make matters worse, I had made a special dinner reservation for my mother’s birthday. I was assured by the reservation host that everything was arranged for our group. But when we arrived at the Caribbean restaurant, we were told my name wasn’t on the list and that a reservation had been made instead at the Italian restaurant—something I never requested.At that point, I had reached my limit. The customer service throughout our stay was appalling, and the hospitality made us feel like we were an inconvenience rather than guests. I would never recommend this resort to anyone. My family and I were left deeply disappointed and frustrated by the entire experience.

No one really cares about anything. Is not the app, is in general with all the servants from security, butler, front desk to excursion booking. We try to ask for water at anytime during the day and they constantly said they don’t have but to go get it at the bar. Excursion cancelation is a frustrating thing that ruin your plans and they don’t find a solution just tell you oh well I guess you need to wait 10 days for your refund. The security, Joe is rude and doesn’t care about elderly in canes, telling them they don’t need a kart to taken them to the room, but to walk it. Rooms constantly power go out and no towels are left, showers leaks water constantly to the outside iron equipment are broken. Butler assign to take care of you is never around and books restaurant reservation at her time preference not at what the customer wants.

Do not stay here until this software is fixed! Want to eat at anything other than buffet at Royalton - good luck. With the insistence that guests must use this app to request a dinner reservation, you are lucky if it works at all much less if you can actually make a reservation. My group tried using it across three different iOS devices. Never could we get the devices to show the desired information on two, much less all three. This suggests a flawed back end architecture that is well below the standards of the parent company - Marriott. Our suggestion, go to another hotel chain. For the price you pay at an all inclusive, the requirement to use a piece of software that prevents you from the services you paid for can only be addressed if they feel it in the bottom line.