DOING THIS AND THAT HAS BECOME EASIER
Now it’s easier and faster to check everything, from credit, info, even validity, on the new MyTelkomsel Dashboard! All in one screen, all done in a snap.
Want to switch accounts? Fret not, just swipe!
Whether it’s your Telkomsel, IndiHome, or Orbit account, you can access them all in one app. Plus, it’s now even easier to find exciting promos and explore your favorite features.
MyTelkomsel is now faster to use and understand you even better!
BUYING PACKAGES IS HASSLE-FREE
You can now get personalized data plan recommendations based on your needs. Want to repurchase your favorite data plan or find the perfect roaming plan for your trip abroad? You just need one tap away!
Find the right data plan faster and hassle-free with clearer categories and simplified layouts.
FASTER PAYMENTS, SAFER ACCOUNT
Now with Telkomsel Wallet by GoPay, you can pay easily and store refund balance from your bank, all in one place. You can even use the balance right away to buy your favorite data plan.
Plus, your account is now more secure with PIN login. That means only you can access your MyTelkomsel account.
LOT OF PROMOS, MORE CHANCES TO SPEND MORE
In the For You section, you’ll find deals and packages picked just for you. Want extra savings? Don’t miss Flash Sale, full limited-time offers worth grabbing.
Need data for streaming, gaming, or staying productive? Just pick what suits you best!
YOUR LIFESTYLE NEEDS, ALL IN ONE APP
Who says MyTelkomsel is just about credit and data plans? Dive into entertainment and seamless transactions in the Lifestyle feature.
Through MyTelkomsel, you can explore powerful mini apps, from travel assistants to ticketing services.
Want to binge-watch exclusive and premium movies or short videos? You’ve got it, right in the app!
NEED HELP? JUST ASK VERO!
Stuck or got questions? No stress.
Veronika, your digital bestie, is here 24/7 to help out. She’s here to answer questions, fix issues, or just walk you through things.
Ask anything about Telkomsel, and Veronika’s here for you! Your go-to virtual assistant who truly gets you!
READY TO MAKE YOUR DAY MORE FUN?
You can use this latest update for iOS 11.0 and above.
Got questions or want to share your ideas and suggestions? Head straight to https://tsel.me/FAQ for quick solutions, drop us a line at cs@telkomsel.com, or connect with us on any of our social media!
Instagram - @Telkomsel
Facebook - Telkomsel
Twitter - @Telkomsel
TikTok - @Telkomsel
I have used the app for several years. Overall It seems to function pretty well, particularly for checking the money and quota balances. Usually I buy my packages through the app. My biggest issue: When buying a package it is difficult to determine what you are getting. Unfortunately I read very little Bahasa and all the package descriptions and Ts and Cs are in Bahasa. I don’t understand the different internet quotas. What is difference between Internet, HOOQ, CloudMax, and MAXstream? Finally, BEWARE. It will let you buy the same package TWICE, which means you just have double the quota. This happened to me when I failed to receive a message the purchase went through (I think I actually received an error) but I tried again and BOTH packages were concurrently added to my account, e.g. with the SAME end date. and payments deducted.
Not user friendly with multiple accounts
DonMoell
This app used to work well with multiple accounts, now it requires you to click a link on an sms before allowing you to switch between your own accounts. This is not very user friendly if you happen to have multiple accounts on different phones. If I want to manage the phone account on phone #1, I now need to forward the login sms link sent to phone #1 to phone #2, for then to click the link. Please make a better solution for those of us that have two or more phones and would like to manage all phone accounts in just one app without having to forward login sms.
Telkomsel: A Disastrous Experience Worth Avoiding
Ihsotas Otomakan
Rating: 0 out of 10Telkomsel, the service provider you should avoid at all costs. My experience with them has been incredibly unsatisfactory, unpleasant, and downright ridiculous. Their customer service is abysmal, to say the least. When I reached out to them with queries, all I received were automated robot replies that provided no real assistance. It seems like the only way to get a response from them is by publicly tweeting, but even then, their promises to solve problems turn out to be empty.What's even worse is the exorbitant amount of money I've spent on their services. I paid $50 US for 2 SIM cards, and on top of that, I had to purchase additional data multiple times, which has likely amounted to more than $50 per SIM card. However, despite being a paying customer, Telkomsel abruptly decided to cut off my connection without any valid reasons or explanations. It's worth mentioning that I'm using a local mobile phone, have paid all the necessary taxes, and both SIM cards are valid until the end of August. Yet, here I am, two weeks later, with no internet or network access whatsoever.In summary, I strongly advise staying away from Telkomsel and their ludicrous services. Their poor customer service, lack of responsiveness, and inexplicable disconnections make them a service provider not worth your time or money. Explore alternative options that prioritize customer satisfaction and reliability, as Telkomsel falls far short in both areas.
Getting worse
DanielTroy
It’s getting harder to use this app, bugs and errors, layers of popups that meant to be helpful but only slow everything and hard to close. Can’t even do a simple transaction to pay for my bill without closing popups and “helpful” info bubbles to then get an error message to restart the app and just wasting hours, and still can’t buy a data package as I’m running out of internet. Will probably have to go use WiFi somewhere because will run out of my data internet today. And that’s been for several months, buttons and interface and payment options s keep changing so to keep me confused on purpose, just dreading every time I have to pay my Telkomsel bill. Zero stars.
MyTelkomsel now comes with more seamless and exciting features!
The new homepage keeps all your SIMPATI, Halo, IndiHome, & Orbit accounts are now just one tap away.
Access your Finance menu more easily — scan QRIS and check your e-wallet or bank balance in just one scroll.
Buy credit or data packages and unlock real-time promos to save more instantly!
Explore Flash Sale offers and Lifestyle content perfectly suits your taste.
Update now and enjoy a more personal experience!
Version 9.2.0
The developer, PT Telekomunikasi Selular, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Location
Contact Info
Identifiers
Diagnostics
Data Linked to You
The following data may be collected and linked to your identity:
Location
Contact Info
Identifiers
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Telekomunikasi Selular, PT
Size
422.1 MB
Category
Lifestyle
Compatibility
Requires iOS 14.0 or later.
iPhone Requires iOS 14.0 or later.
iPad Requires iPadOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
