I have been using this App for a while now with no challenges until recently when I was logged out and had to re-verify. The link for verification expires in 15 seconds but the link even when it’s sent, it will arrive in my text after about 5 minutes or more and I can’t use it.I believe this is from a recent update of the APP and must be looked into, I have an eSIM and roaming and if this could be the reason then the App should be updated to help the many individuals who would be in the same position. This review is to request for this situation to be looked into.

I sold my old phone and bought a new one and I’ve been trying to log into the momo app for a couple of weeks now but haven’t been successful. I’m not able to receive an OTP to verify my number. I’ve been to the nearest customer care center on two occasions but they couldn’t help. They escalated the issue and someone called me from MTN and took me through the same process I was taken through when I went to the customer care center (delete and reinstall). I’ve done this three times but still can’t receive the OTP. What exactly is the problem that customers keep experiencing. I spoke to another person and he said same. Fix it cos I can’t risk being on the MyMTN app which you advised customers to quit using cos of its low security level making it easy for fraudsters to hack

I’ve really been enjoying the new MoMo app. The interface is clean, modern, and much easier to use than the previous version. Overall, it’s a significant improvement.However, I’ve been experiencing an authentication issue. Almost every time I need to verify using an OTP, the app takes me out of the authentication flow, forcing me to start the process again. I end up having to authenticate twice before it finally works which could be frustrating.

It is actually good to have an app which literally eases one’s navigation to make certain financial transactions. But I must say on this updated app, the verification time given is too short. The OTP message comes after 5 seconds and by the time you input on the momo app, you’re having less that 13 seconds which is far less time to approve Identity verification. Please, you guys should work on this