Customer Sign-Off is no longer gate-kept by closed status.

Request Completed SWO has been renamed Customer Sign-Off and an announcement has been created warning that it is a requirement to be completed starting May 4th.

Improved error messages from the server are now displayed directly instead of generic text

Allow additional diagnosis after a recall has taken place

- Appointment Notifications — You'll now receive push notifications for upcoming appointments so you never miss a service visit. You can manage your notification preferences anytime from the menu. - Persistent Location Tracking — "On My Way" tracking now continues even if you close or leave the app. When you reopen, your en route status is restored automatically. - On My Way Requirement Coming Soon — Starting March 23, you will be required to tap "On My Way" before submitting a diagnosis. This ensures accurate tracking of service visits. Until then, you'll see a reminder when submitting without it.

Bug fixes and general maintenance

We've updated the claim completion process. When you complete a service, you can now request customer verification directly from the app. The customer will receive an email or text with a link to confirm the work was completed to their satisfaction.

Available Jobs now show more details

Improvements to the diagnosis form to streamline your workflow.

Updated URL for "Still having trouble"

We've added confirmation dialogs to help you verify important actions before they're finalized.

We've overhauled the sorting functionality to feel more intuitive and predictable. The diagnosis screen now prompts you to confirm before navigating away if you have unsaved work, preventing accidental data loss. We also resolved various issues related to logging out.

Fixed an issue where some jobs weren't loading properly when scrolling through your job lists

Introducing biometric authentication—log in instantly with Face ID or fingerprint. We've also added a quick-access help button for anyone having trouble signing in.

Fixed a bug where it was trying to parse a double value as an int.

In this version I am now adding a new button called "Arrived" which is only visible after the technician hits the "On My Way!" button. This button will just update a flag in our database that says the technician has arrived at the house. There is also a flag for the customer to validate their arrival (outside the app) which is emailed to them. I also added disclosure information when they hit On My Way! so the technician knows everything upfront and a link to our privacy page.