Ever since the launch of the new app this service has gotten worse and worse.Now there are many bugs with bikes not unlocking, not locking, double charging or being charged for someone else’s ride after yours ended or never even started, etc.Newest issue is they have two physical spots per location in zurich city but never removed either, so if you park at the wrong station they don’t count as ride ended despite the station clearly being there.And best of all when everything is worse they replaced their customer support with a completely useless chatbot which tells you to wait 48 hours for every issue, during which you cannot use the app anymore.Absolute scam and shame compared to the previous publibike app. Terrible
Incorrect Charges
ChrisMD07
As several users have reported this app seems to have serious trouble with billing rides. In my particular case, I parked the bike and received confirmation of such through the app. 2 days later I receive a 48CHF charge which upon checking my ride history corresponds to a 5 hour bike ride. While this has been dealt with through customer service it is frustrating that the app seems to falsely record the end of a ride and result in false charges.
expensive and not transparent
JR Swish
This service is too expensive, specially comparing it with other similar services in Zurich. Plus a lot more cumbersome than it has to be. I can’t recommend it at all.
- New region filter makes finding the right subscription faster and easier
- Clear return instructions for every ongoing ride
- “Your bike at train station” now has its own map markers and no longer requires a special subscription
- Updated rental & subscription rules
- Improved ride handling for free-floating e-scooters
Version 1.18.0
The developer, PubliBike AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
Identifiers
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
PubliBike AG
Size
90.2 MB
Category
Travel
Compatibility
Requires iOS 15.6 or later.
iPhone Requires iOS 15.6 or later.
iPod touch Requires iOS 15.6 or later.
Mac Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.
