Ever since the launch of the new app this service has gotten worse and worse.Now there are many bugs with bikes not unlocking, not locking, double charging or being charged for someone else’s ride after yours ended or never even started, etc.Newest issue is they have two physical spots per location in zurich city but never removed either, so if you park at the wrong station they don’t count as ride ended despite the station clearly being there.And best of all when everything is worse they replaced their customer support with a completely useless chatbot which tells you to wait 48 hours for every issue, during which you cannot use the app anymore.Absolute scam and shame compared to the previous publibike app. Terrible
Frustrating
jsjsjsbejdjaka
I’ve been working in Basel for a month and had hoped to use this service for frequent commutes, but the experience has been so unreliable that I’ve given up. Multiple times, bikes have failed to lock properly or recognize that they were returned to a station, which meant repeated calls to customer service and extra charges. In one case, I reported that a bike would not lock, and customer service essentially told me that without a video, they would not believe me. I was charged $25 for what should have been a 15-minute ride.I’m honestly not sure what they thought was happening: that I was inventing a technical failure so I could joyride around Basel? In sum, the technology feels clunky, and the customer service is smug rather than helpful. It’s a real shame, because Basel is a wonderful city for biking, the bikes themselves are nice, and this is basically the only broad bike network in the city. But the system needs to work, and customers shouldn’t be treated as dishonest when it doesn’t.
Awful
jsjsjsbejdjaka
I’ve biked all over the world and this is probably the worst app and customer service I have ever experienced. I’ve been in Basel for three weeks and had hoped to use this service to commute, but the bikes frequently don’t lock or recognize the station and you’re left arguing with a condescending customer service representative for days while getting charged lots of money. It literally happens two out of five rides and is super stressful. I’ve stopped using it. Sad because the bikes are good and the locations convenient.
Incorrect Charges
ChrisMD07
As several users have reported this app seems to have serious trouble with billing rides. In my particular case, I parked the bike and received confirmation of such through the app. 2 days later I receive a 48CHF charge which upon checking my ride history corresponds to a 5 hour bike ride. While this has been dealt with through customer service it is frustrating that the app seems to falsely record the end of a ride and result in false charges.
Various bug fixes and improvements
Version 1.24.0
The developer, PubliBike AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
Identifiers
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
PubliBike AG
Size
75.3 MB
Category
Travel
Compatibility
Requires iOS 15.6 or later.
iPhone Requires iOS 15.6 or later.
iPod touch Requires iOS 15.6 or later.
Mac Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.
