Remitly: Global Money Transfer

Name: Remitly: Global Money Transfer
Rating: 4.9 (2406960 reviews)
Author: Remitly Inc

Send for Personal or Business

Free

2.4M Ratings
Ages

4+
Years
Category

Finance
Developer

Remitly Inc
Language

EN
+ 17 More
Size

145.2
MB

Remitly provides cross-border financial services for people all over the world. Whether you're saving money or investing in your future abroad, working with contractors overseas, or building a global team, you can rely on Remitly for simple, secure global money transfers. Transfer internationally with peace of mind. Serving 170+ countries and 100+ currencies, supported by a global network of billions of bank accounts and mobile wallets, and thousands of cash pickup options around the world. Ever wish your money could do more while you’re doing everything else? Send, store, and grow across borders with Remitly One, our flexible monthly membership plan. – Send money abroad – • Wherever you are, wherever you're going, Remitly is built for global life. • Fast & reliable transfers - send money abroad with ease • Transparent pricing: Maximize every send with competitive rates and no hidden fees • Transfers guaranteed to arrive on time or we'll refund your fees – Total peace of mind – • Trusted by millions to send billions worldwide • 24/7 customer support in 18 languages • Multi-level security designed to keep you safe • Rated Excellent on Trustpilot • Track your transfer all the way and get notified when it arrives – Convenience & delivery options – • Choose the delivery option that works best for you - and your recipient. • Connected to a global network of over 5 billion bank accounts • Approximately 490,000 cash pickup options worldwide • Fast delivery to secure and convenient mobile wallets – Remitly for Business – • Do business across borders with international payroll & payments • Easily pay contractors, freelancers, employees and other businesses around the world • Transparent pricing with competitive exchange rates • Backed by 24/7 live dedicated support – Get started from anywhere – • Using Remitly is simple, and signing up is fast. Send money abroad using your mobile, tablet or computer. • Sign up for a free account, in the app or online • Choose where you want to send to, the amount you want to send, and your delivery method • Check your details and choose how you want to pay - bank transfer, debit or credit card, or Apple Pay – Send with WhatsApp – • Remitly also supports sending money through WhatsApp - so even if you don't have the app installed, you can easily send money abroad. – Why use Remitly? – Millions of individuals trust Remitly to send money abroad. Including: • People supporting family members overseas with bills and emergencies • Those who are investing in their future or saving money abroad • People moving to a different country, who need a secure way to send to their own accounts • Business owners who work with contractors based in other countries • Those who are travelling and need to top up their funds – Freedom for freelancers – • Request payment from clients with secure request links • Easily store funds in a safe digital wallet • Withdraw funds when the exchange rate works for you Remitly has offices around the globe. Remitly Global, Inc. is located at 401 Union Street, Suite 1000, Seattle, WA 98101. Referrals must be new Remitly users and additional send requirements may be required for rewards to apply. Earn rewards for up to 20 successful referrals. Click here for program details (https://www.remitly.com/us/en/home/referral-program-tnc). Product availability might change based on sender's and receiver's location. Remitly Business is currently available in the United States, United Kingdom, and Canada.

Ratings & Reviews

4.9

out of 5

2.4M Ratings

A Reliable and Efficient Money Transfer Service
08/05/2024

Dr. Clifford Broderick
I've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service.
A Reliable and Efficient Money Transfer Service
08/05/2024

Dr. Clifford Broderick

I've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service.
Mixed feelings
Feb 12

Scammi Pro
So I used this app for about two years. And I was more or less pleased with it. But as a world traveler, someone that meets people all over the world (70 countries). Someone that volunteers and is constantly giving back to the communities, it’s super disappointing that I was permanently banned because I broke the agreement. They couldn’t tell me specifically what I did, but I would suspect it’s because at times I would be sending SMALL amounts of money to adults that did not have an identification card. If anyone has traveled outside of the United States, they should know that many people have lost their identification card and cannot get it replaced. It’s very common. Most just simply function with a photo of their identification card on their cell phone. But those can’t be accepted when picking up a transfer. So, Remitly flagged my recent transfer and I contacted them and it took four different conversations, each one being 45 minutes and they still ended up banning me. Unreal. And keep in mind, they never gave me any warning whatsoever. Just peppered me with questions. “How do you know this person. Where did you meet this person? What was the money for?” It’s none of their business. It’s not like I’m sending thousands of dollars. Who cares if I’m sending $20 to somebody so they can have a cake for their mother’s birthday. Ridiculous.

Developer Response
Thank you for contacting us and bringing this matter to our attention. We understand that requiring additional documentation can be inconvenient.As a regulated financial institution, identity verification is essential to ensure the security of your account and transactions. While we recognize this may require additional effort, please be assured that your safety and the protection of your funds are our paramount concern. We appreciate your patience and cooperation as we complete this process.
Mixed feelings
Feb 12

Scammi Pro

So I used this app for about two years. And I was more or less pleased with it. But as a world traveler, someone that meets people all over the world (70 countries). Someone that volunteers and is constantly giving back to the communities, it’s super disappointing that I was permanently banned because I broke the agreement. They couldn’t tell me specifically what I did, but I would suspect it’s because at times I would be sending SMALL amounts of money to adults that did not have an identification card. If anyone has traveled outside of the United States, they should know that many people have lost their identification card and cannot get it replaced. It’s very common. Most just simply function with a photo of their identification card on their cell phone. But those can’t be accepted when picking up a transfer. So, Remitly flagged my recent transfer and I contacted them and it took four different conversations, each one being 45 minutes and they still ended up banning me. Unreal. And keep in mind, they never gave me any warning whatsoever. Just peppered me with questions. “How do you know this person. Where did you meet this person? What was the money for?” It’s none of their business. It’s not like I’m sending thousands of dollars. Who cares if I’m sending $20 to somebody so they can have a cake for their mother’s birthday. Ridiculous.
Developer Response Feb 15
Thank you for contacting us and bringing this matter to our attention. We understand that requiring additional documentation can be inconvenient.As a regulated financial institution, identity verification is essential to ensure the security of your account and transactions. While we recognize this may require additional effort, please be assured that your safety and the protection of your funds are our paramount concern. We appreciate your patience and cooperation as we complete this process.
Terrible Customer Support & Unclear Instructions
10/22/2023

Wsdxop
I had two issues with Remitly:1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction.2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer.

Developer Response
Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.
Terrible Customer Support & Unclear Instructions
10/22/2023

Wsdxop

I had two issues with Remitly:1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction.2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer.
Developer Response 01/15/2024
Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.
this app is useless
10/26/2022

jeiison_11
They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised.Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything".They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.

Developer Response
We're sorry to hear about your experience. We take the security of our users very seriously, and sometimes we need to verify additional information to ensure the safety of your funds and account. However, we apologize for any miscommunication or inconvenience caused regarding your account suspension. Thank you for bringing this to our attention.
this app is useless
10/26/2022

jeiison_11

They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised.Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything".They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.
Developer Response 06/27/2023
We're sorry to hear about your experience. We take the security of our users very seriously, and sometimes we need to verify additional information to ensure the safety of your funds and account. However, we apologize for any miscommunication or inconvenience caused regarding your account suspension. Thank you for bringing this to our attention.

We're grateful to have you as part of the Remitly family. Thank you for choosing us! In this update, we've addressed bugs and made performance enhancements to ensure a smoother, improved experience for you. Require assistance? Visit our help page at help.remitly.com for help articles and guidance.

Version 6.60

1d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
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