This app claims to allow scanning of water filters to confirm as official. App not developed by Samsung, and doesn’t allow reporting of counterfeit filters despite directing the user to press the “Report” button. There is only one screen in the app, and no “Report” button exists. App requires user to enable location services to scan a simple 2d barcode, which is unnecessary data extraction. App should be removed from App Store as non—functional and data-harvesting.

First of all I was only looking for installation instructions for my refrigerator filter and it has me download an app. The scanner won’t function as it only gives you a small area to scan. Then I realize the app is to authenticate then filter. Why I have to authenticate a filter that was sent to me directly from Samsung is beyond me. Couldn’t get it to work. Never got the instructions on how to properly install the filter. Don’t download this app. It’s useless and definitely not needed.

So many reviews saying it doesn’t work. I wouldn’t know because there’s no way Samsung needs my location for certifying I have a valid water filter. It was shipped to my house. They already have my location. I’m deleting the app after I post this. Absolutely disgusting. If I have to replace my refrigerator, I am not going with Samsung again, even though that’s what I had planned. Their data collection, whether refrigerators or TVs, is outrageous.

Can’t get a scan. It seems to want a very precise and steady scan within the box. In order to get a focused image, I had to scan from a bit of a distance and zoom in. Even so, it always just times out. It then says to report a counterfeit filter using the report button if you can’t get a scan. But there is no report button. So do I have a counterfeit filter, or does this app just not work?