We’ve made the Cigna Healthcare KSA app easier and more reliable to use. This update includes: Easier access to Support, Contact Us and FAQs Improved login, session and logout experience Enhanced claims and benefit details Improved travel certificate experience Clearer tracking of inquiries and complaints More reliable push and in-app notifications General performance and stability improvements

We've made several improvements to enhance your experience. This update includes more reliable login and OTP verification, improved travel certificate services, smoother claims document uploads, enhanced inquiry and complaint support, better bank search functionality, improved onboarding experience, and important stability and performance enhancements across the app.

What's New: Claim Filters for easier tracking New Notification Center for claims & pre-authorizations Smoother, more secure logout Bug Fixes: Reliable push & in-app notifications Login support for more mobile number formats Stable multi-file claim submission Clearer duplicate IBAN messaging Clearer pended claim details Faster back-office claim processing Samsung Galaxy S24 Ultra display fixes

What's New • Mandatory diagnosis/symptom field for claims • Bank management for dependents (add/edit/delete) • Updated TCS digital card • Smoother session on app relaunch • More reliable home screen after login Bug Fixes • Login, biometric & OTP stability • Home screen loads when permissions denied • Claims, bank auto-select & Add Bank crash • Provider city field & error messages • Digital card ID & Arabic rendering • Stability & performance

What’s New -Country-based city selection -Consent required before claim submission -Manage dependents’ bank accounts -Web claims visible in the app -View spouse and dependent claims -Improved session handling Bug Fixes -Fixed login, biometric, and OTP issues -Resolved claim display and sync errors -Fixed provider search and loading issues -Corrected bank and digital card errors -Improved stability and performance

What’s New Network‑specific healthcare providers View settled claims beyond 30 days Dynamic Customer Care categories New Pre‑Authorization filters Improved pended claims workflow Bug Fixes Fixed claims count, provider search, benefits display, onboarding errors, navigation issues, and OTP restrictions Improved stability, accuracy, and overall app performance

We’ve made important improvements to enhance your app experience! This update includes fixes to: Claims and benefit details Improved provider search and distance sorting Accurate preauthorization statuses Better certificate and TOB downloads Improved notifications, UI enhancements & performance improvements

We’ve made improvements to enhance stability, accuracy, and usability: Improved UI alignment across certificates and Arabic screens Fixed pre-authorization display and search issues Enhanced app stability and resolved crashes Improved error monitoring for better performance You can now download Travel Certificates for the whole family in one step. Added in-app banners to keep you informed with important notifications and updates. Update now for a smoother experience.

What’s New in This Update We’ve made several improvements to enhance your experience and ensure greater accuracy across the app. Claims & Pre‑Authorizations o Improved accuracy of settled claim amounts, currencies, and processed dates o Enhanced claim details with city and location information for better clarity o Fixed rounding issues affecting some claim submissions o Improved filtering so only approved pre‑authorizations appear when selected Provider & Navigation o Fixed an issue where “Get Directions” could open an incorrect location — it now directs you to the selected provider accurately Bank Details o Resolved issues when adding a new bank account, including IBAN entry errors o Added clearer disclaimers for international bank details o Improved text formatting and removed incorrect characters in bank-related messages Notifications & Stability o Fixed the SMS resend counter issue when the app is minimized o General stability and backend improvements to support notifications and transactions Language & Usability o Resolved an issue where Arabic text appeared unexpectedly when pasting an email address o Improved consistency across Arabic and English content Documents o Fixed an issue on iOS where duplicate files were downloaded from the travel certificates screen We’re continuously working to improve your experience. Update now to enjoy these enhancements!

The Cigna KSA app empowers you to manage your health insurance easily, securely, and on the go. Access all your Cigna services in one convenient place: • Log in to your member account securely. • Submit claims in just a few simple steps. • Carry your digital insurance card wherever you go. • Explore your provider network and get directions via Maps. • Track your benefits and usage for yourself and your family. • Build and manage your digital health profile effortlessly. • Get support anytime with 24/7 access. The app is available in both English and Arabic to serve all members across the Kingdom of Saudi Arabia.