Dear player, Thank you for reaching out. We apologize for the inconvenience. Your order may have failed due to an anti‑money laundering review, often related to account status or compliance with the User Agreement. If a violation is found, orders may not be processed successfully. If you need assistance, please contact us through the following: 1.In‑game customer service: Send a message with the keyword “store review”, along with your User ID and a screenshot of your store review. 2.Email support: Contact PolyCasinoServiceTeam@outlook.com using your registered email address, and include your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). We will review and respond within 48 hours with a dedicated assistant to help resolve your issue. We continuously work to improve the game based on user feedback and to provide more benefits. Thank you for your support.

Hi,Thank you for your feedback. When reward redemptions are carried out in accordance with our User Agreement, they are typically processed without delay. However, as a legally compliant platform, all redemptions are subject to mandatory third-party regulatory reviews, including anti‑money laundering checks, to prevent misuse. We sincerely apologize for any delay you are experiencing. Our team is working closely with the relevant authorities to expedite the review process. You may also check the status of your order on the in‑game redemption page. If you have any questions or if your order is taking longer than expected, please reach out through the following channels: 1.In‑game customer service: Send a message containing the keyword “store review”, along with your User ID and a screenshot of your store review. 2.Email support: Contact us at PolyCasinoServiceTeam@outlook.com using your registered email address, and include your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). We will respond within 48 hours with a dedicated review of your case. We continuously improve the game based on user feedback and strive to provide more benefits for our community. Thank you for your patience and support.

Hey there, Thank you for your feedback, and we sincerely apologize for any confusion caused by our advertisements. We understand that from your perspective, some ad content may seem exaggerated; however, it is not false advertising. Every benefit featured in our ads can be obtained through simple in‑game tasks that do not require any purchase. Additionally, your input is valuable to us—we will collect it and pass it along to our game development team for further optimization. If you continue to encounter misleading ads, please don’t hesitate to contact our support team using the following methods: 1.In‑game customer service: Send a message with the keyword “store review”, along with your User ID and a screenshot of your store review. 2.Email support: Contact PolyCasinoServiceTeam@outlook.com from your registered email address, and include your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). Due to the high volume of inquiries, we will reply within 48 hours. A dedicated team will be assigned to resolve your issue promptly. Thank you for your understanding and continued support.