Inbound and outbound calls now route entirely through the PSTN for improved reliability. Message timestamps have also been added for better conversation tracking.

Introducing Avatars! Customize your team profile.

Various improvements and bug fixes, plus a new team member invitation flow.

Various UI and Speed Improvements

Calling speed has been significantly improved from cold starts, with connection times now over 200% faster.

Introducing Teams

* Team members can now see each other’s typing indicators in real time. All inbound and outbound messages, as well as calls, now display which team member handled them. Available when your workspace has multiple team members. * Incoming SMS messages are now delivered to devices in real time using WebSockets. Message delivery is no longer dependent on Apple Push Notifications, resulting in faster and more reliable updates while the app is active.

Introducing Team Members, along with various user experience improvements.

Completely redesigned the voice UI, added SMS searching and message previews in the conversation list, and enhanced the overall messaging experience to make communication smoother and easier in general.

- Various user interface improvements and enhancements - Refreshed login screen with a new design

Human Spam Detection - New AI-powered spam filtering helps keep your inbox focused on real customers. This is turned on for everyone by default, you can turn it off in Agent settings. - Detects SEO pitches, fake marketing outreach, link scams, irrelevant ads, and bot-style submissions - Automatically separates junk submissions from legitimate customer leads - Real leads stay in Messages for follow-up - Spam submissions are silently routed to Trash - Learns from submission patterns and messaging behavior to improve filtering accuracy Agent Reply & Handoff - Pathline now responds to inbound leads automatically the moment a form is submitted. Requires a valid phone line and SMS enabled. - AI-generated first contact through SMS based on the customer’s message and intent - Real-time intent analysis to identify urgency and prioritize follow-up - Instant push notifications to the Pathline iOS app for human takeover - Seamless transition from AI to human conversation at any point - Fully customizable rules, workflows, tone, and communication style - Keeps lead response times fast while maintaining brand consistency