Dear player, Thanks for getting in touch! When rewards are redeemed according to our User Agreement, things usually move along quickly. But because we’re committed to staying fully compliant, every redemption goes through important third‑party checks—including anti‑money laundering reviews—to keep everything safe and fair. We’re really sorry for the delay you’ve run into. We’re doing everything we can, working with the relevant authorities, to speed things up. You can also track your order’s progress right on the in‑game redemption page. If you have questions or feel your order is taking too long, here’s how to reach us: 1.In‑game customer service: Send a message with the keyword “store review”, plus your User ID and a screenshot of your store review. 2.Email: Write to GrandFortuneClubService@outlook.com from your registered email address, including your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). We’ll get back to you within 48 hours with a personal review of your case. We’re always listening to your suggestions to make the game better and bring you more great rewards. Thanks so much for your support!

Hi,Thank you for reaching out about your account status. Your transaction was flagged by our automated Anti-Money Laundering (AML) system as a security measure. As a result, your account may be temporarily restricted while we conduct a review. Please note that if violations are found, a refund may be issued and the account may be permanently blocked. If you believe this was done in error or wish to appeal, please contact us via: 1.In-game customer service: Send the keyword "store review" along with your User ID and a screenshot of your store review. 2.Email: Write to GrandFortuneClubService@outlook.com using your registered email address, and include your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). Due to high volumes, we will respond within 48 hours. Thank you for your patience.

Dear player, Thanks for getting in touch! When rewards are redeemed according to our User Agreement, things usually move along quickly. But because we’re committed to staying fully compliant, every redemption goes through important third‑party checks—including anti‑money laundering reviews—to keep everything safe and fair. We’re really sorry for the delay you’ve run into. We’re doing everything we can, working with the relevant authorities, to speed things up. You can also track your order’s progress right on the in‑game redemption page. If you have questions or feel your order is taking too long, here’s how to reach us: 1.In‑game customer service: Send a message with the keyword “store review”, plus your User ID and a screenshot of your store review. 2.Email: Write to GrandFortuneClubService@outlook.com from your registered email address, including your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). We’ll get back to you within 48 hours with a personal review of your case. We’re always listening to your suggestions to make the game better and bring you more great rewards. Thanks so much for your support!