I used to use goPuff but now that I’ve been using Foxtrot I don’t think I’m going back to it. Foxtrot’s UI is so clean and easy to use and navigate through and I love Foxtrot’s simplicity with the branding. The deliveries seem much quicker than goPuff and it’s much easier to track the couriers. I think this is the start of a beautiful new romance!

I'm literally floored right now. The rep named "Demo" who was "communicating" with me was not actually reading my messages so was, naturally, confused and providing inaccurate replies. I tried to provide clarity with screenshots and more details, and I was patient and polite throughout. I even offered them the benefit of the doubt by suggesting they made a typo, so essentially, taking partial ownership of the misunderstanding! This was the response I finally got next that led me to write this review: "... No other *** (they spelt out the word) charge will be taking out." I actually felt like I was punched in the gut reading that. It was so shocking!! After that, I asked to speak to someone else, and they put me on hold, and now, nearly an hour later, still no new rep. I figured during my "down" time, I could write this review. Honestly, I don't think anyone is ever going to come back on. Whilst at it, I'll also share that the order in question had been delivered to me by someone who failed to include one of the items. When I mentioned that, she made no effort to apologise or express any type of explanation. She never even told me the item was out of stock.UPDATE: They have taken up a huge chunk of my time (over an hour!)this evening for a company that says “our team typically responds in a few minutes” and ironically, the only time that didn’t hold true was when there was a complaint about customer service

haven’t used it in a few years since covid. i redownladed last week to send a cute little gift. App has been blocking my purchase for “suspicious activity” maybe bc i haven’t used it in a few years. contact the help chat and followed all their directions that didn’t work. then was told to wait 1-2B business days for a response. waited, and told again they can’t help me to wait a few more days. now i need the order tomorrow(birthday gift) and they told me to go to another company. IMAGINE what a waste of my time and terrible customer service. imagine sending someone way who has been trying to spend money with ur company to go to another one. crazy

I don’t think I have ever received such poor customer service. Earlier in the week I broke my leg, and thus I now need to order in. I have ordered from Foxtrot before, and the order is always left at my front door. After receiving noticed that my order had been delivered, I contacted customer service because I did not see it. Evidently, the delivery driver rushed in and left my delivery somewhere in my lobby (which has no door person due to the holiday), which I cannot get to as I have a broken leg. When I contacted customer service, I was informed the tip would be refunded. I still have nothing to eat, and quite frankly I’m rather gob smacked by this experience.