First I want to make a point that you can’t separate rating this app and the costumer service of LOT Polish airlines. The reason being the functionality of this app as a whole is in question. The glitches like: saving the country of your residence, problems with retrieving or actualization of your booking (displaying error) etc. are just minor issues that should be addressed. However the bigger problem is that you are unable to resolve the issues concerning your flight with this app alone - you need to contact their customer service and they are a friggin’ nightmare! Why is it a scam? Well, how would you call it if: •your return flight (that you booked through their app sic!) was cancelled. •Your booking hadn’t been updated and you weren’t informed about the cancellation (I found out when I was trying to check in for my flight and the app was displaying an error); •the customer service was not only unhelpful but also rude - said that all they can do is to reimburse the cost of your return flight ONLY (from your round trip) and you have to get yourself new flight on your own - they won’t even assist you with rebooking;• you had to then book your new flight on your own and last minute through a different provider which naturally incurred high cost of the new ticket (way above the price of the whole trip!);No wonder I consider all the above actions to be fraudulent and knowing that I would’ve NEVER purchased the flight through them in the first place (nor will I do it ever again). If only they had spent as much time focusing on fixing the app or providing actual SERVICE for their customers as they do on “fixing” their ratings in the App Store! (Rating 4.8- How is that even possible?!!!)- knowing first hand how horrible mine or other people’s experience was with them.

The app is buggy. It did not take in the country of passport issuance despite several attempts. Had to complete the check in online. Moreover, the first flight leg LAX to WAW boarding pass would not go into Apple Wallet while the second flight pass did go in. Go, figure out. Lastly, does not allow to change the account contact email address. It is “grayed out”.

LOT Polish Airlines has somehow built an app that makes you nostalgic for calling a phone number and waiting on hold.The highlight so far: a pop-up sternly informing me that two-factor authentication will be enforced starting on NULL. Not a date. The word NULL. Apparently the original deadline passed without 2FA actually being implementable, so rather than fix it, they shipped a reminder with a missing variable where the date should be.The app itself is less an airline app and more a loosely themed collection of things you cannot do. Your profile supports exactly one phone number and one loyalty program number — a design philosophy that assumes you are a very simple person living a very simple life. Frequent flyer with two programs? Traveler with a work and personal number? Congratulations, you get to pick your favorite.I genuinely cannot tell if this is actively maintained or if it’s running on a server in a basement that everyone’s too afraid to touch.One star because zero isn’t an option, and because I have a flight to catch and apparently no way to prepare for it with any dignity.Oh, and for those flying from the USA, LOT is one of the only airlines that doesn’t participate in TSA PreCheck 🤦🏻‍♂️

The app errors out when attempting to add electronic boarding pass to the Apple wallet. The app wouldn’t let me pre pay for bags, resulting in nearly double charge for bags at the airport. The app would not let me pick up seats without collecting money for the privilege of picking my seats. As a result the app assigned seats randomly and split me and my daughter and seated us away from each other, even though we were on the same reservation. It’s impossible to contact customer service to fix any errors. Avoid the app and by extension, the airline.