Petcube - Pet Cam & Online Vet 4+

This was an awesome addition. For the price and ease-EXCELLENT only issues:
- The camera works well. Sounds sometimes glitches if app is running in background without closing it out. ( sound isn’t activated when doing live feed)
-it doesn’t catch the ladies moving around all the time or delayed (they’ve already jumped and eating food before it acknowledges movement.
-the biggest issue, alerts are nonexistent at night. No care time set and yet the alerts stop after dark. I want the woof alert in case fox gets in the pen area. It will record however I need to check the app bc the notifications are silenced. Reached out to cs, they weren’t helpful. Delete app and reinstall or check care settings are off. We have two, and neither one makes alert sound after say midnight. Since I work nights I want the alerts.
-care settings are set for actual day of week vs time frame. . If I want alerts from 8pm on Tuesday through 8am Wednesday, it’s not possible. You can only set one timeframe for the day of the week. This is for 9-5 workers. CS tried and said they’d look into it. Idk

Hi, we appreciate the review, please send us a message at support@petcube.com for your issues and concerns.

I’ve had PetCube Bites since 2019. Install was difficult and there’s a learning curve, but I have had some great experiences with it over the years. Mirroring my iPhone to my classroom apple tv and allowing students to shoot treats out to my pup is a fav memory!
My dog is now nearly 19 and it is essential for monitoring him during the day. The app is not perfect, but I’m sure none of the others out there are either. I pay for the annual care 10 day plan. Wish there were no ads. This is a newer thing. A paid subscription, especially the top tier, should not have triggering ads IMHO.
I recently had to contact support bc (I’m guessing a recent update) caused the awake/sleep toggle buttons under the livestream to disappear! I was so confused:/ Had to reinstall app, restart phone etc. Didn’t work. Contacted chat support again and this time looked under settings and I can only change to awake/sleep in this area. Bummed bc the toggles were convenient! Maybe a change for the next update please?:)
If you are having problems, reach out to chat. They are helpful!

Hi, thank you. Do not hesitate to contact us at support@petcube.com if you have more questions or concerns.

I’ve had my petcam for a few years and it’s worked out pretty well. I sometimes work long shifts and it’s nice to be able to check on my cat while I’m at work. I like that it records videos for me to watch later if needed. I only have a few issues. 1. I travel for work a lot and when I get to a new location, setting up the camera again can be a little difficult. If it’s disconnected for any long periods, I have to set it up as a brand new camera. It even reset the camera icon I had set up. 2. It seems that a recent update has removed the buttons to turn motion recording on/off have been removed from underneath the live feed. Now, they’re buried deep in the settings and it’s more difficult to turn recording on and off. If the toggle was put back under the live feed window, I’d be happy.

Hi, there is a faster way to change the Care setting. On the home page, on the device's card, you can see a little (cloud) icon at the upper right. tap on it and you can then set Care to awake/sleep at the bottom. You can also contact us at support@petcube.com.