I bought 2 really nice pieces from different sellers. 1 arrived slightly mishandled by the moving company, nothing that couldn’t be fixed. Reached out to Chairish, they responded, but it was literally when Covid hit and I think a follow up response just slipped through the cracks. I didn’t reach back out because I was able to fix the problems myself. The 2nd piece arrived in great condition. It was a multi sectional glass piece and it arrived in pristine condition with clear and concise communication with the shipping company. I’ve been very pleased with both experiences and I was very pleased that I was able to find so many quality pieces in one shopping spot. Chairish does an amazing job at curating why’s for sale.

I have been reselling vintage and antiques for years. This is the worst experience I have ever had with a company. They made me ship my items to the customer I paid shipping cost myself out-of-pocket supposed to get money within 48 hours of customer receiving the item and you’re supposed to upload your tracking information which I did OK 48 hours comes and goes I look into reviews of the company and they said at the most it’ll be six days. I’m on day nine I haven’t received a dime. I contacted two different customer service agents who made me feel like I’m being unreasonable to request for my money is I don’t think these people are even in this country. I don’t know what they’re doing with the money but if you’re a seller do not sell your items on this platform. I don’t think these people are gonna be around for very long the way that they’re running their business and I think this is pretty much a scam where they don’t wanna really pay people I am gonna report them to the Better Business Bureau cause what they’re doing. I don’t really think it’s legal not one of the people apologize to me or try to rectify it they have been treating me like I’m being completely unreasonable and they’re not appreciative of their sellers at all. I repeat do not sell anything on this platform. This is a total scam. When I asked for a supervisor or the owners information, they refused and said they couldn’t give me that that seems a little sketchy.

I will start this review by saying that I do 90% of my business on Chairish and love the company. I do have some serious issues though. I have a few complaints about the app itself and one personal complaint about the company. The app - I need Chairish to offer the ability to comment, review favorited items, easily make markdowns, and be able to click on my own listings, and edit listings within the app. It is becoming increasingly frustrating to use the app because of these reasons. It is even more frustrating that the only answer I receive from the company is that they are "always developing new features for buyers and sellers". Plenty of people have complained about these features. It's time to get with the program Chairish! The company - Chairish NEEDS to offer stores the option to create their own return and cancellation policies. On several occasions, buyers have cancelled orders days and weeks after their purchase, but my tipping point was when I sold a $14,000 item and Chairish allowed the customer to cancel the order two weeks after they purchased it. I understand allowing a 24 hour cancellation, but this infuriates me to the core that this buyer and I negotiated a price over two days, her card was charged, she had asked questions about the item and had a full understanding of what she was buying and was STILL allowed to cancel the purchase after I had already hired and payed movers to prepare the item for pickup.

I’m so disappointed with this company. Despite many negative reviews, I gave them a shot and am highly disappointed. First and foremost their customer service is the worst I’ve ever experienced, it’s almost impossible to get in touch with them or get a response. I ordered 4 caracole dinning chairs in showroom condition. The photos listed proved they were in practically perfect shape. Weeks after I ordered, sandy bottom shipping called me to set up a delivery. The day before the delivery I was informed their truck broke down and they were attempting to fix the truck or rent a uhaul. The next morning I followed up with them as I didn’t get a follow up. The woman told me they would be on their way the next morning. When they arrived I instructed them to leave the 4 chairs in the garage. My home is newly renovated and I was waiting on a rug to come before I put my table and chairs in the dinning room. The shippers dropped the chairs, took a photo and left. Myself, my sister, and friend went to bring the chairs inside and noticed the one chair in the far corner had several damages on it. I reached out to Chairish several times with no response. When I finally got ahold of someone I was told the shipper made terrible false claims about the delivery. He claimed I damage the chairs brining them in. I told Chairish I have video footage from my security system to prove he’s lying. They don’t care!