I bought 2 really nice pieces from different sellers. 1 arrived slightly mishandled by the moving company, nothing that couldn’t be fixed. Reached out to Chairish, they responded, but it was literally when Covid hit and I think a follow up response just slipped through the cracks. I didn’t reach back out because I was able to fix the problems myself. The 2nd piece arrived in great condition. It was a multi sectional glass piece and it arrived in pristine condition with clear and concise communication with the shipping company. I’ve been very pleased with both experiences and I was very pleased that I was able to find so many quality pieces in one shopping spot. Chairish does an amazing job at curating why’s for sale.

I’m so disappointed with this company. Despite many negative reviews, I gave them a shot and am highly disappointed. First and foremost their customer service is the worst I’ve ever experienced, it’s almost impossible to get in touch with them or get a response. I ordered 4 caracole dinning chairs in showroom condition. The photos listed proved they were in practically perfect shape. Weeks after I ordered, sandy bottom shipping called me to set up a delivery. The day before the delivery I was informed their truck broke down and they were attempting to fix the truck or rent a uhaul. The next morning I followed up with them as I didn’t get a follow up. The woman told me they would be on their way the next morning. When they arrived I instructed them to leave the 4 chairs in the garage. My home is newly renovated and I was waiting on a rug to come before I put my table and chairs in the dinning room. The shippers dropped the chairs, took a photo and left. Myself, my sister, and friend went to bring the chairs inside and noticed the one chair in the far corner had several damages on it. I reached out to Chairish several times with no response. When I finally got ahold of someone I was told the shipper made terrible false claims about the delivery. He claimed I damage the chairs brining them in. I told Chairish I have video footage from my security system to prove he’s lying. They don’t care!

I have had nothing but a horrible experience with Chairish. I ordered a desk that was supposed to arrive on September 21, 2019. A few days before the scheduled delivery date, I received an email from the shipper confirming my delivery. It not only had the wrong address but also the wrong phone number. I emailed and corrected that. I waited for four hours for a delivery that never occurred. When I called, the shipper claimed that they had tried to call me and that the delivery was not available. No one ever called me!!! I asked for a return call on Monday. Again, no one called me. After emailing and calling again on Monday and Tuesday, I was told it was a “quality “issue and that I needed to call Chairish and that Chairish would not allow the shipper to share with me what the problem was with the desk, even though I have bought and paid for it! I called Chairish and all they would tell me is that the product has been damaged and that they may try to fix it. (I don’t want a damaged and repaired product. I want what I bought.) This is unacceptable. Not to mention, not once has either the shipper or Chairish bothered to call me, email me or provide me with any update or status. They were simply a no-show and all of the follow up has had to be on my end. I would never use this app or this company again.

On December 10th, I purchased an ottoman for $1000 which was immediately deducted from my credit card. The seller reached out to me to tell me he was beginning to build the item even though it had been advertised as a floor sample. I should have seen the red flags then but gave him a while and the benefit of the doubt. In early January, he told me he was sending the item the following day, and I should receive it in a week. No ottoman. When I followed up after 10 days of not receiving the item he said “oh I haven’t sent it yet, I’m still working on it” we went back-and-forth for awhile and he finally sent me a tracking number on Feb. 15th. I reached out to customer service they told me to contact the seller. Now it is March 1 and still no ottoman, I believe the tracking number was fake and I have received no customer support from Chairish. They still have my thousand dollars. My next move will be to file a Better Business Bureau complaint as well as try to retrieve the money through my credit card company. Super stressful, not worth it. Beware!