The app itself works flawlessly. Looking through all the auctions is addictive. Very handy shipping estimator. Easy payment system. The 5 minute extension to bidding makes total sense once you think about it and actually read through the rules & regs but can be a bit of an unpleasant surprise to new users as most of us don’t actually read all the fine print—I certainly didn’t. As this is the place where we’re really supposed to be commenting on app functionality, I suppose I should stop here. However, I’m sure people want to know how things work after you win the auction. I’ve purchased three items. Two were shipped promptly, one didn’t ship until I inquired what happened nearly three weeks after purchase. I sent my inquiry via email and never heard back directly, but the very next day I noticed when I logged in that the pkg status had changed. I think they need a little customer service improvement in that area. Of the 2 items received one was packed well, the other was a shave mirror and poorly packed. I’m surprised it didn’t break. Overall, EBTH is a fun place to find unique items. Going forward, though, I’ll proceed with a pinch of hesitation depending on type of item purchased & if I feel willing to track down items that should be shipped more promptly.

I absolutely love this authentic auction app. They have stated so consistent with app layout and ease of biding simple and wonderful display of items. Everything I have purchased has been exactly as pictured the only reason I don’t purchase more from this site is due to the outrageous shipping cost even of smaller items. I understand why some items have higher shipping costs but I pass on a lot of smaller items and limit my bids due to the shipping cost of items which is outrageous. I also wish there where more of these places for pick up other than Ohio if they where in Charlotte Nc this app would be the best thing ever. But it’s tough to drive to Ohio for all these purchases. If they switched it up it would be amazing!

Although I have purchased some great household and decorative items, I would caution bidders to be extremely careful when buying diamond jewelry. I bought a diamond necklace that arrived with tan diamonds. When I went back and read the pull down item description, it listed tan diamonds. I felt that this information should have been in the banner not hidden in Item Description. I felt duped. Also, unlike eBay, it it difficult to ascertain the size of jewelry pieces. Almost all sizes are in mm, so unless you are a gemologist, it is hard to determine sizes. I purchased what appeared to be a nice sized pendant with several diamonds, and I tried to determine the size based on mm. It was so tiny, approximately a 1/4 inch that I thought I had been sent the wrong item. eBay will show pieces against a ruler so at least bidders have a visual for size comparison. So, considering the risk of getting stuck with expensive, unused items, I now pull out of bidding on expensive jewelry. To my knowledge, there are no returns on EBTH as compared with eBay.

I had three great purchases with EBTH, but will not use it after my last two. Their images are heavily edited; I’ve had two rugs arrive that were drastically different looking than in their pictures. The written description of the conditions are intentionally vague. In my most recent purchase, EBTH went so far as to show two separate images of the leather binding on the back of the rug (one corner and one cropped bit along an edge) appearing to be in perfect condition; upon receipt it is actually coming completely undone on two corners and shows when flat on the floor. EBTH’s customer service failed to address their intentionally deceptive listing and told me that “the edge support tape is not integral to the rug and would be a very simple repair.” I will not be shopping with them again, personally or professionally. I would urge others to shop with caution, especially for rugs or anything fabric.*** In response to the developer, I have already spoken with your customer service department and was advised that there is nothing they can or will do. I, and I think everyone who is buying estate sale goods, understand that I am purchasing items that are used. The issue is not the use, it is the manner in which they are presented to be appear in much better condition than they actually are upon delivery. For anyone who would like to see what I am talking about, I’ve posted a review on Yelp with pictures. ***