I love everything about this app. It affords opportunities for some really amazing experiences while giving to good causes and being socially responsible. I have participated in two different experiences through Charitybuzz and have been extremely pleased. Their team is very easy to work with, and they are very helpful in answering all questions and make it easy to understand how to navigate the process.

Answer your phones and read your emails! Won an item, which was a gift. Immediately upon winning, I sent an email so it gets shipped to the recipient (a gift) instead of me. Email ignored. The next day, I left a voicemail with shipping department, but my call was never returned. Left another voicemail after that, this time with the auction team. Call not returned as well. Left a note on Facebook page. No response either. Just got a shipping notice from FedEx. Item is being sent to me (obviously, since nobody answers email or listens to voicemail). Had to pay fedex to reroute. Ridiculous. Had issues with communication on prior auction I won too. I won’t be participating in further CharityBuzz auctions. Already deleted app and unsubscribed to emails on open auctions. You think the buyer’s premium would allow you to staff your phones. Would give zero starts if it was an option.

I was bidding on an item on this app against another bidder. We were bidding back and girth successfully. When I went to submit my last bid before closing, some how this bid triggered a “there was an issue with your card” notification. This was clearly not accurate as my other bids had been accepted. I won’t bid on this platform again because of this. The system should be fair to all bidders. This isn’t the developers fault. The business team should be making better product decisions.

I feel like I need to give them kudos. We bought an item that we were not able to redeem because of Covid and they gave us a full refund. Very impressive.