This new app is available for your phone from the Puerto Rico Aqueduct and Sewer Authority (PRASA), who has considered your demands in this technologically advanced world. You'll be able to quickly, simply, and safely access your water and sewer services with this app. You'll be able to report problems, examine your account details, and make payments. No matter the time or place, with this App you will have the solution at your fingertips.
My Account
Account Details
• Ongoing fees
• Objected charges
• Due date of your bill
• Last payment date registered
• Amount of last payment registration
• Account Status
• Balance
• Service address
• Postal address
• Electronic invoice:
You can view, download and print your invoice.
• Pay your bill with your credit card, checking or savings
• Payment history –
- You will find a record of your previous and current transactions.
• Status of orders:
The system displays the status of all service orders requested in the accounts registered under your name.
• Invoice claim:
If you do not agree with the billed charges, you can claim your bill on or before the due date.
• Payment claim:
Did you make a payment, you verified your history and you see not credited to your account or reflected as "in transit"? Now you can make a claim online in a few minutes.
• Invoice not received.
If you have not received your bill by mail, you can use the app to select the account that is missing the bill, provide us some details so that we can investigate.
• Issue report:
If you detect a issue, via your mobile phone you can take a photo, enter basic information and report it.
• Request a New service
You can request water service activation for residential customers
• Cancel service
You can request to cancel water service for residential customers
• Request a Payment plan
If the debt exceeds $250, you can apply for a repayment plan, in which case your immediate payment will be 40% of the entire amount owed.
• Reading counter
The Autopay feature in the app is not helpful. The app displays if Autopay is active, but no details about what payment method or when—just the maximum amount field, which isn’t even labeled maximum amount. The only choice in the app is to Set Up Autopay again. Even better, what’s called Autopay in the app is Direct Debit on the website. The Direct Debit payment program is the same as the credit card autopay. Sheesh, call them both Autopay and then let the user see the options when they get there.On the website, the option is Modify your Direct Debit Settings. Why not the same in the app?The website FAQs don’t explain the Autopay program in detail either. A good explanation of the Autopay/Direct Debit program is the terms and conditions at the end of the direct debit enrollment form on the website.Also, the app is a complete lost opportunity to communicate with AAA PR customers to educate them about their water usage, display their comparative usage habits, encourage water conservation, or be better stewards of the island’s drinking water resources.No extra stars here, AAA. Not enough thought to the UX.
This app smh 🤦🏽♂️
PapoNY69
I have tried a mini occasion to link my profile to this app and it keeps saying I don’t have an account but when I call in to pay my bill, I have an account number. I do not understand your app whatsoever. Please do something with it so we all can get on here and pay our bill instead of having to call every time, this is the only app out of hundreds that I dealt with has given me a problem I don’t understand why you guys do not want us to pay on this app or to even try and look at our account very frustrated shaking my head this is the worst 🤬🤬🤬
Total garbage
Unhappy customer!!!!&:’
I don’t know who they’re hustling money to on this scam of an app. First, this app not only doesn’t work, it’s next to impossible to make payments. It is literally seemingly rigged so that you can’t pay, but be sure that they’ll be there to shut the water off the day after you miss. I finally paid through other means and my water is still off after a week. I hope whoever is responsible for the crimes actually pays for these crimes. Can’t believe it.
PRs incompetent gov
25IF15ID
Puerto Ricos water company is owned by it’s people, as it should. Our neoliberal government does not like the idea of a social service like public drinking water so they have neglected the facilities for over 40 years to the brink that AAA(public owned water company) as it is known here on the island wastes 60 percent of the water that it pumps. Any time a citizen has a water leak on it’s roads, it takes an average of 3 months for the water spillage to stop. Tax funds are always embezzled, and we always go back to the good ‘ol US of A for more 💸💸💸💸
Now you can see the payments in process in the payment history
Bug fixes
Version 4.0.2
The developer, Autoridad de Acueductos y Alcantarillados, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Location
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Puerto Rico Aqueduct and Sewer Authority
Size
15.5 MB
Category
Business
Compatibility
Requires iOS 11.0 or later.
iPhone Requires iOS 11.0 or later.
iPad Requires iPadOS 11.0 or later.
iPod touch Requires iOS 11.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
