ASIFlex Self Service

Name: ASIFlex Self Service
Rating: 1.9 (102 reviews)
Author: ASIFlex

Productivity

Free · Designed for iPad. Not verified for macOS.

102 Ratings
Age Rating

18+
In-App Controls
Category

Productivity
Developer

ASIFlex
Language

EN
English
Size

4.1
MB

ASIFlex Self Service mobile application allows you as an ASIFlex participant to sign in to your account. The mobile application is designed to allow you to file a new claim or complete unfinished claim(s). You can attach documentation to your claim simply by taking a picture with your smartphone or tablet or choosing an existing picture from your gallery. You can also view information regarding your account(s) including: ・ Your annual election amount(s); ・ The remaining balance in your account(s); ・ Payments from and contributions to your account(s); ・ Previously submitted claims; ・ Unfinished claims; and ・ Other activity on your account.

Ratings & Reviews

1.9

out of 5

102 Ratings

Most recent UX changes make app less user friendly
12/09/2020
Natbug80az
I’ve used this app for the last 3-4 years, and have found it easy to use. In one of the recent updates (it’s now DEC 2020, so maybe in AUG/SEPT?) the Date format changed in the claim form and it is not user friendly at all (it does NOT following a US date format, no longer has a calendar drop down pick-select option), and when you try to submit the form, and the date is the issue (ie, you entered it MMDDYYYY instead of YYYYMMDD), it doesn’t tell you that the date formatting is the issue. I also have had issues, like others have reported, where the claim page will not move on to the next page where I would upload the image of my receipt. I finally gave up and uploaded my claims through the website. Disappointing since the app, while basic and not flashy, had been working pretty well for so long. One additional recommendation: remove prior years once they are no longer eligible to submit claims under. It’s so annoying to have the app continue to default to those years when they are no longer valid.
Most recent UX changes make app less user friendly
12/09/2020
Natbug80az

I’ve used this app for the last 3-4 years, and have found it easy to use. In one of the recent updates (it’s now DEC 2020, so maybe in AUG/SEPT?) the Date format changed in the claim form and it is not user friendly at all (it does NOT following a US date format, no longer has a calendar drop down pick-select option), and when you try to submit the form, and the date is the issue (ie, you entered it MMDDYYYY instead of YYYYMMDD), it doesn’t tell you that the date formatting is the issue. I also have had issues, like others have reported, where the claim page will not move on to the next page where I would upload the image of my receipt. I finally gave up and uploaded my claims through the website. Disappointing since the app, while basic and not flashy, had been working pretty well for so long. One additional recommendation: remove prior years once they are no longer eligible to submit claims under. It’s so annoying to have the app continue to default to those years when they are no longer valid.
It’s great...when it works.
02/22/2018
MidWesternjul
I’ve used this app for a while now and it has worked perfectly. Something changed in January and now it is very rare that it will let me log in. I tried to submit a claim last night and was excited that I could log in. When I got to the supporting documentation portion, it froze and wouldn’t let me do anything else. I contacted ASI Flex and was told the problem is on my end, not theirs. Even after I have done everything suggested, it still has issues. Whatever update was done last year really honked it up. Before I used it this year, I would’ve given it 5 stars. Not anymore.
It’s great...when it works.
02/22/2018
MidWesternjul

I’ve used this app for a while now and it has worked perfectly. Something changed in January and now it is very rare that it will let me log in. I tried to submit a claim last night and was excited that I could log in. When I got to the supporting documentation portion, it froze and wouldn’t let me do anything else. I contacted ASI Flex and was told the problem is on my end, not theirs. Even after I have done everything suggested, it still has issues. Whatever update was done last year really honked it up. Before I used it this year, I would’ve given it 5 stars. Not anymore.
Cannot submit documentation for multiple card transactions
Feb 26
MTblueslover
I have two claims I paid with a card transaction. I received notification I needed to submit documentation for the payments for two different providers. I can submit the statement for one but when I go to submit the statement picture for the second claim, the app replies 'thanks for submitting' but the details show for the first claim processed. I tried to leave the app and re-enter but no attempts to clear the app's bug was successful.
Cannot submit documentation for multiple card transactions
Feb 26
MTblueslover

I have two claims I paid with a card transaction. I received notification I needed to submit documentation for the payments for two different providers. I can submit the statement for one but when I go to submit the statement picture for the second claim, the app replies 'thanks for submitting' but the details show for the first claim processed. I tried to leave the app and re-enter but no attempts to clear the app's bug was successful.
Terrible app and rude customer support
06/13/2024
Hey google 2025
The app is junk and the company expects you to navigate the responses in the app when they deniy you recipt submission. The pages dont line and are very hard to follow.You can't down load the their mesages or respond or will they email you or send you what the are asking for in writing. They will hold your money hostsge if they refuse your submission paper work and as I said they refuse to send you what they want in writing and hide behind HIPPA. I was hung up 2 twice by a supervisor and no supervisor would come to the phone. Terrible company and would not recomend.
Terrible app and rude customer support
06/13/2024
Hey google 2025

The app is junk and the company expects you to navigate the responses in the app when they deniy you recipt submission. The pages dont line and are very hard to follow.You can't down load the their mesages or respond or will they email you or send you what the are asking for in writing. They will hold your money hostsge if they refuse your submission paper work and as I said they refuse to send you what they want in writing and hide behind HIPPA. I was hung up 2 twice by a supervisor and no supervisor would come to the phone. Terrible company and would not recomend.

・ Update for mileage rate

Version 17.1.0 Jan 6

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Application Software, Inc
Size: 4.1 MB
Category: Productivity
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPad
Requires iPadOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Mac
Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 18+

18+

This app has an age rating of 18+ with content restrictions.

Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
Learn More

In-App Controls
Age Assurance

Privacy Policy

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ASIFlex Self Service

Ratings & Reviews

Most recent UX changes make app less user friendly

It’s great...when it works.

Cannot submit documentation for multiple card transactions

Terrible app and rude customer support

What’s New

App Privacy

Data Not Collected

Accessibility

Information

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