MOBILE agent is FREE to download and available for member and policyholders in Arkansas, Colorado, Florida, Louisiana, Mississippi and South Carolina. Please note that if your state is not listed, it is because it is not part of Southern Farm Bureau Casualty Insurance Company. Please contact your agent for instructions on how to access your insurance company’s app.
MOBILE agent offers 24/7 access to membership, policy, agent, roadside assistance, and DriveDown deductible rewards information. Once you login, you are only a few taps from accessing your insurance ID card, paying your bill, getting directions to your agent’s office, reporting a claim, checking your DriveDown deductible reward status, and so much more.
AVAILABLE FEATURES VARY BY STATE. Key features include: My Policies, Report a Claim, DriveDown enrollment and management, ID Card, Pay Bill, My Agent, Membership, Send Help.
Get Started!
You will need an email address, mobile phone (that can receive SMS messages) and active membership number to create an account. Tap on Sign up to create your new account..
I downloaded the app because I just signed up for paperless billing. However, I detest checking email. I thought the app would allow me to view statements and hopefully member benefits. So far, I don’t see either. (I don’t use drive time basedon other reviews about it as well as our family’s so-so experience with 360. It lies, too. But of course, if a decent solution were added that didn’t lie, we would be interested.)
Developer Response
We’re sorry you’re having a bad experience with the MobileAgent app. We strive to provide the best user experience possible. We've made some recent updates that we think you'll like. Please uninstall and reinstall the MobileAgent app. If you have any questions, please reach out to our customer support staff at (866) 276-7322.
App is trash
KaylaMB0304
Stays logging me out. Enter password it’s incorrect try to reset it says can’t create a new account at this time get verified through customer service. Try to log in and it glitched and takes you right back to the log in screen. Facial recognition works but says “expired session log back in” and then it’s the whole process over again. So thankful it only ever Happens when I’m trying to lag the bill and not when I’m broke down on the side of the road.
Not available when needed
Banditcar
My wife was in a terrible accident this morning and luckily she was unharmed. I tried to access the app and it just kept me in a login loop. Never loaded any info on policy. Went to the website to get access that way and same thing, login loop. Had to use google to find the phone number to call claims. I guess the app is great when you don’t need it.
Developer Response
We're sorry you had a bad experience with MobileAgent. It's great that you still have your reward, but we'd like to look into it further to see what happened. If you wouldn't mind sharing some additional information with us, please reach out to us at mobileagentsupport@sfbcic.com or (866) 276-7322.
App and website are stuck in 2004
missmsgirl
Needs updating. Can’t update payment method, without first “pretending” to make a payment. Should send me an alert 24/7 notifying me ahead of time, an upcoming gap coverage so that gap in coverage can be fixed before the coverage lapse and without having to call one of the secretaries during business hours. Needs to be set up with Apple Pay and Google Pay. Should give the draft discount for setting up a draft with a debit card. Should be able to display PDF copies of all invoices and payment receipts. FB seems to proud themselves on how helpful it is to have their administrative assistance called you to work out issues, but it would be much easier if this could be handled at any time of the day through the app, rather than having to wait until business hours. Should notify you immediately if a payment does not go through.
Developer Response
We’re sorry you’re having a bad experience with the MobileAgent app. We strive to provide the best user experience possible. We've made some recent updates that we think you'll like, and more are in the works. Please uninstall and reinstall the MobileAgent app. If you have any questions, please reach out to our customer support staff at (866) 276-7322.
You can now add your agent’s contact information to your phone’s contacts.
Mississippi users can now easily access their membership benefits and information provided by the Mississippi Farm Bureau Federation from their membership dashboard, including Benefits, News, Contact County Office, Participate, Ag in the Classroom and Give.
In addition, we made a few bug fixes and improved the DriveDown feature.
Version 4.0
The developer, Southern Farm Bureau Casualty Insurance Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Southern Farm Bureau Casualty Insurance Company
Size
33.1 MB
Category
Finance
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
