Register SECU’s Mobile App in 4 Steps
Enter your existing Member Access User ID and password
Answer your security question or enter One-Time Passcode
Set your new device passcode for additional security
Set up Touch ID or Face ID
View account balances
View transaction details
Schedule or modify one-time payments
View history & scheduled payments
Add, edit, and delete a BillPay payee
Set up and modify recurring BillPay payments
Transfer funds between your SECU accounts
Make payments to SECU loans or credit cards
Request an advance from any of your eligible loans or credit cards
View, send, and receive Secure Messages
Find Branch & CashPoints ATM locations near you
Secure your app with a unique device passcode
Secure your app with Touch ID or Face ID
Visit www.ncsecu.org for information on the mobile app and upcoming releases
Send feedback and suggestions to firstname.lastname@example.org
Mobile Check Deposit – take a picture of your checks to deposit them
Set up or modify your alerts
-Updated the way account balances are displayed
-Various bug fixes and enhancements
Ratings and ReviewsSee All
Continual setup issues with updates saying resolved but they are not
I am unable to setup the NCSECU Mobile App, version 2.0.4, for iPhone on iOS version 13.1.2 build 17A860, current public build.
Attempting initial setup following all prompts, I enter a 5 digit passcode after receiving my verification text message. I then get an error stating the passcode I just created and re entered is incorrect. This error occurs whether Face ID is enabled or not. I have tried different passcodes, quitting the app after setup and then attempting to login. All attempts fail and present a passcode incorrect prompt. When attempting to authenticate via Face ID if enabled during setup, it will load indefinitely and present a spinning authentication icon but never authenticate.
It is very frustrating to have this app not work on iOS for the last two to three months after multiple versions of the app stating they have resolved issues. Given the long development time of the app and the long lead times for develop with beta versions of iOS availed for developers it is unprofessional and downright beginner level from a top tier bank in NC. I update iOS upon new version release solely for security improvements provided. Not having this app work shows how little development time and resources NCSECU is willing to devote to a safe and secure way to manage and view financial resources when competitors had these features and benefits enabled, developed, and available for years.
Developer Response ,
Thank you for your feedback submission. We have reached out to you via Secure Message to discuss this issue. Please take a moment to review and respond. Thank you.
I’ve been with SECU since I started banking at 18. 9 years later this is still my primary bank! For years I’ve been waiting for them to develop an app. That one faithfully morning when I was attempting to log onto the mobile site to view my DD and that notification popped up that said they had an app was one of the happiest days of my life. The app is so easy to use, convenient, the layout is great and it makes transfers and advances a breeze. What really sold me, I emailed customer service and thanked them for finally creating the app and let them know all it was missing was Face ID. They finally added that feature this week but what really sold me, customer service actually took the time to personally email me and tell me it was now available for use on the app. I was so touched. My children’s children’s children will bank with SECU when I tell them how much this bank has done for me. 5 stars!
I downloaded a whole app so when my account is charged or there is funds added, I would get some sort of notification NOPE. Not to mention Ive had to restart my account around 3 times. I only use it because I'm irresponsible and hate not knowing whats in my account and whats being taken in and out of it. Y'all voice response number takes forever so this is the most convenient, its just not consistent. The security checks are cool but once again they aren't consistent. Ive lost 3 cards to some form of hack or money not being where its supposed ti be so being able to see it makes this easier. But id really like a notification when theres any type if transaction i may be missing something but Ive done looked for alot. Hope you guys see my review.
Developer Response ,
Thanks for the feedback! Please send in a secure message through the website so that we can instruct you on how to sign up for text alerts!
- State Employees' Credit Union
- 58.7 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- ©2019 State Employees' Credit Union
With Family Sharing set up, up to six family members can use this app.