Screenshots

Description

Register SECU’s Mobile App in 4 Steps


Enter your existing Member Access User ID and password
Answer your security question or enter One-Time Passcode
Set your new device passcode for additional security
Set up Touch ID or Face ID

Manage Accounts
View account balances
View transaction details

BillPay
Schedule or modify one-time payments
View history & scheduled payments
Add, edit, and delete a BillPay payee
Set up and modify recurring BillPay payments

Money Transfer
Transfer funds between your SECU accounts
Make payments to SECU loans or credit cards

Mobile Check Deposit
Deposit checks quickly and easily with your mobile device

Loan Advances
Request an advance from any of your eligible loans or credit cards

Secure Messaging
View, send, and receive Secure Messages

Locate Us
Find Branch & CashPoints ATM locations near you

Security
Secure your app with a unique device passcode
Secure your app with Touch ID or Face ID

Contact Us
Visit www.ncsecu.org for information on the mobile app and upcoming releases
Send feedback and suggestions to appfeedback@ncsecu.org

What’s New

Version 4.2.1

Accessibility Improvements
This is just the first step! We take accessibility seriously and will continue to make accessibility improvements with each app release.
-Screen Reader: The SECU App now responds better when VoiceOver is enabled
-Continued improvements to support accessibility standards.

Enhancements
-Minor bug fixes and enhancements

Ratings and Reviews

3.1 out of 5
3.2K Ratings

3.2K Ratings

LeahTeeTaylor ,

Login In Issues

Let me begin by saying that I have and iPhone and the accompanying iPhone accessories (i.e. iPad, Apple Watch, etc.) I first downloaded the app onto my phone (iPhone XR) and it worked fine signing in and setting up passwords. Once the app was downloaded onto my iPad i tried the same setup (passwords/Face ID/ etc.) and noticed it kept telling me the password was incorrect. Now knowing I used the same password for my phone as I did my iPad on the app i could not understand why it wouldn’t work but ignored it because I really didn’t need it on my iPad anyway. Now that I have upgraded my phone (iPhone 12) I am having the same problem I had with my iPad. I tried changing passwords and it still will not let me log on to the app. I have to go to my safari to check my account.

Developer Response ,

Thank you for your feedback. We're sorry to hear that you're having issues with multiple devices logging into the Mobile App. Please email AppFeedback@ncsecu.org so that we can troubleshoot with you.

cnn795 ,

Continual setup issues with updates saying resolved but they are not

I am unable to setup the NCSECU Mobile App, version 2.0.4, for iPhone on iOS version 13.1.2 build 17A860, current public build.

Attempting initial setup following all prompts, I enter a 5 digit passcode after receiving my verification text message. I then get an error stating the passcode I just created and re entered is incorrect. This error occurs whether Face ID is enabled or not. I have tried different passcodes, quitting the app after setup and then attempting to login. All attempts fail and present a passcode incorrect prompt. When attempting to authenticate via Face ID if enabled during setup, it will load indefinitely and present a spinning authentication icon but never authenticate.

It is very frustrating to have this app not work on iOS for the last two to three months after multiple versions of the app stating they have resolved issues. Given the long development time of the app and the long lead times for develop with beta versions of iOS availed for developers it is unprofessional and downright beginner level from a top tier bank in NC. I update iOS upon new version release solely for security improvements provided. Not having this app work shows how little development time and resources NCSECU is willing to devote to a safe and secure way to manage and view financial resources when competitors had these features and benefits enabled, developed, and available for years.

Developer Response ,

Thank you for your feedback submission. We have reached out to you via Secure Message to discuss this issue. Please take a moment to review and respond. Thank you.

SohoNative ,

Heaven Sent!

I’ve been with SECU since I started banking at 18. 9 years later this is still my primary bank! For years I’ve been waiting for them to develop an app. That one faithfully morning when I was attempting to log onto the mobile site to view my DD and that notification popped up that said they had an app was one of the happiest days of my life. The app is so easy to use, convenient, the layout is great and it makes transfers and advances a breeze. What really sold me, I emailed customer service and thanked them for finally creating the app and let them know all it was missing was Face ID. They finally added that feature this week but what really sold me, customer service actually took the time to personally email me and tell me it was now available for use on the app. I was so touched. My children’s children’s children will bank with SECU when I tell them how much this bank has done for me. 5 stars!

App Privacy

The developer, North Carolina State Employees' Credit Union, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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