SECU 4+

North Carolina State Employees' Credit Union

    • 4.3 • 819 Ratings
    • Free

Screenshots

Description

Register SECU’s Mobile App in 4 Steps


Enter your existing Member Access User ID and password
Answer your security question or enter One-Time Passcode
Set your new device passcode for additional security
Set up Touch ID or Face ID

Manage Accounts
View account balances
View transaction details

BillPay
Schedule or modify one-time payments
View history & scheduled payments
Add, edit, and delete a BillPay payee
Set up and modify recurring BillPay payments

Money Transfer
Transfer funds between your SECU accounts
Make payments to SECU loans or credit cards

Mobile Check Deposit
Deposit checks quickly and easily with your mobile device

Loan Advances
Request an advance from any of your eligible loans or credit cards

Secure Messaging
View, send, and receive Secure Messages

Locate Us
Find Branch & CashPoints ATM locations near you

Security
Secure your app with a unique device passcode
Secure your app with Touch ID or Face ID

Contact Us
Visit www.ncsecu.org for information on the mobile app and upcoming releases
Send feedback and suggestions to appfeedback@ncsecu.org

What’s New

Version 5.1.0

We've Made Updates!


We've recently made improvements to our mobile app.

The following features are now available for you to use:
- One-Time Passcode (OTP) Auto Entry
. OTPs will appear in your keyboard for easy entry after you receive your SMS message.

- View Entire Account Number
. View your entire account number by pressing the info icon on the account’s transaction history screen.

- New Settings Menu Options.

- Enable persistent banners to force banner-style messages to remain open until you close them.

- The app can now be placed in dark or light mode even when your device is in another setting.

- Minor bug fixes and enhancements, with focus on performance and user experience.

Make sure you have automatic updates turned on to have the latest app version. Go to Settings > App Store and toggle on "App Updates"

Ratings and Reviews

4.3 out of 5
819 Ratings

819 Ratings

RyanLava ,

Generally good.

This has been an improving app, especially with the new check deposit feature. Update to issue below: Issue was resolved and I don’t have any issues with this app now. Seems to do all it needs to do.

Previous issue: for the past few months it’s been unusable on my phone because when I log in the app jumps up about half the screen and I can’t see anything above the middle of the app. I couldn’t even get to the “Feedback” option because of the glitch. I’ve deleted and redownloaded multiple times, turned my phone off an on again. Still no luck. Hopefully it’s not something widespread, but until this is resolved, it’s useable for me.

Developer Response ,

Thank you for your feedback. We have implemented a fix for the half-screen issue. Please update your Mobile App to our newest release (4.5.1). If you continue having issues, please let us know through our new App Feedback channel immediately so that we can let our developers know. We would love to earn your 5 stars and would appreciate an updated review with your thoughts.

foodoobooo ,

Behind the times

NCSECU needs to modernize their entire “banking” process. You never get answers, only transferred to someone with a different title behind their name and then all you get out of them is “we’re sorry…we appreciate the feedback…” is that so? Not to mention they refuse to allow any third party application connect via PLAID! I know, in my heart of hearts, it’s because of whatever relationship they have with Quicken. If I choose to give permission to whomever to access my bank account, is that not my right? I love the folks at my local branch, but the decision makers, well, that’s another thing. My husband and I couldn’t even apply for a loan until he joined NCSECU? What kind of nonsense is that? Like I said, behind the times. Credit Unions like this are the reason so many people are going to online banking. Where the make the decisions, they’re not made for them. god bless it. I will say, killer rates for car loans. I’m just so confused as to why they deny their members access to extra funds when they need it. Especially since you
have to wait to open a SALO account AN ENTIRE YEAR after you’ve closed yours. Behind the times.

Developer Response ,

Thank you for your feedback. Unfortunately, we are unable to fully address your concerns through this channel. For further assistance please visit your local branch, contact us through secure messaging, or email info@ncsecu.org for further review. We apologize for any inconvenience you have experienced during this time.

Ankletoe ,

NEEDED TEXT MESSAGE CHANGE

For several years I have asked for a change to be made in your text message notification to a member who has an alert sent to make a deposit by 5:30pm to prevent an overdraft from occurring on an account. We have more than one account. The message only reads, please make a deposit for whatever amount and doesn’t identify the account.

It would be simple to list the last 4 digits on the account so we don’t need to contact the call center or branch to ask which account needs funds. Please consider adding this feature ASAP!

Developer Response ,

Thank you for your feedback. Adding account nicknames through the full website can help differentiate between accounts for text alerts. If you have any additional questions, please reach out to us through the App Feedback link in More section of your mobile app. Thank you.

App Privacy

The developer, North Carolina State Employees' Credit Union, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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