Sendwave - Send Money 4+

I sent money to my family thru this app via gcash and they took the money in my bank account but the transaction says PROCESSING, like wth!! It’s been 5 days already and my transaction is still on process. I called the customer service but all they could say was “sorry for that” blah blah… bottomline they won’t help you resolve the problem. They gave me an option to cancel my transaction but i have to wait for at least 24 hours to cancel and 7-10 days waiting before they give my money back, so there’s no sense cancelling the transaction if they can’t give my money back immediately right!!! This app is NOT good for EMERGENCY, . Don’t get fool with those well-known artist who endorse this app bcoz they don’t know the problem that the customers encountered! They only want their talent fee and so on…After this incidence, I decided to wait for my transaction to go thru before i delete this app. Better for me to go back to the old app that I used to send money either REMITLY, WESTERN UNION and WORLD REMIT.

We’re sorry about your experience and we'd like to resolve this for you. So that we can look into this for you, please get in touch with us directly with more details: such as your email address: https://www.sendwave.com/contact or by sending us an email through wecare@sendwave.com

Dear, who this may concern You open a account you put your ID your phone number all your address information and they go over your account they send you text messages you call them back and reread one response. I got a re-OK to resend it then I sent another smaller amount with the same card and then they tell me to call them again then they decide to close the account and then they ask you to call them. You can’t call them because they closed your account. There’s no way I’m making any contact with it. on this app so send wave. I’m very happy this app does not compare to Money Gram at all when it comes to getting a refund or anything they charge you pretty much more than half the amount to give you back. I haven’t even got that and I had someone add a card to my account and I’m pretty sure that’s what made them close the account but in the meantime, they block my number four I can’t make contact with them. This is where I read the app really bad. It does not compare to Money Gram. Money Gram services is a much better service and has been in business. Much better time. They take the phone calls from over the phone to send money. They take it through the app as well and you could do any corrections on the phone or the app on MoneyGram and you can use the landline not just a cell phone this app completely blocks you from making a call to resolve your problem. I will never recommend this app to nobody.

Hi Denise,

Thanks for telling us about this. We completely understand your frustration.

As a money transfer business, we place a high priority on safe and secure transfers for customers like you. It’s critical that we put measures in place to prevent unauthorized transactions from being made through Sendwave. This means legitimate customers are occasionally affected by these policies.

If you fall into the latter category, please email us at accounts@sendwave.com. Our team is here to help you 24 hours a day, 7 days a week.

Thank you for contacting Sendwave!

On November 2nd, 2023 I sent money through Sendwave to my Nigerian bank account. Tget overpaid into my account, I called them same day and told them of the overpayment, and asked where I should send the extra payment to, the representative said he’d open a ticket and they’d go in the account to withdraw the overpaid amount that I didn’t need to do anything. Then on November 7th, I saw that my account had a negative balance. I called the bank and they said Sendwave had called them and put a block on my account for an amount more than the total they paid in! I then called Sendwave and asked why they’re withdrawing from my account more money than they paid in, and the bank will charge me a fee for the negative balance. The representative, Ram again said he’d open a ticket and someone from their back office would email me when the issue is resolved. They have no sense of urgency to try and resolve this issue which is entirely their fault, or care about the inconvenience they’re causing me. So right now they’ve taken out more money from my account than what they paid in, my balance is negative which means the bank will charge a fee, which Sendwave should be responsible for. I’m thinking this is a scam where they deliberately overpaid and then go in and take out more money than the total payment.

Hi Eknor221, We’re sorry about what you have experienced. So that we can look into this for you, please get in touch with us directly with more details such as your email address: https://www.sendwave.com/contact or by sending us an email through wecare@sendwave.com