MyBell

Name: MyBell
Rating: 4.5 (6130 reviews)
Author: Bell Canada

Manage your Bell account

Free

6.1K Ratings
Ages

4+
Years
Category

Utilities
Developer

Bell Canada
Language

EN
+ 1 More
Size

691.4
MB

The award-winning MyBell app lets you manage all of your Bell services any time, anywhere, from the moment you order them. • View your Mobility usage. • Change your TV programming. • Add a travel option. • Upgrade your device. • Manage your Mobility rate plan, add-ons, and data. • View and pay your bill, and set up pre-authorized payments. • Activate a Mobility line • Get instant access to Bell’s 5G network • Shop for all your Bell services • Change your Internet package and run a speed test. • Get support from anywhere in the app. Take advantage of advanced self-serve tools to do more while saving time: • Use our step-by-step guide to install your new Internet, TV or Home phone services yourself. • Manage your appointment with your Bell technician. • Use our Virtual Repair tool to detect and fix issues with your Internet, TV or Home phone services. Plus, take advantage of personalized offers and exciting contests exclusive to Bell customers. The MyBell app is optimized for iOS 13.0 and above. For app support or troubleshooting, please contact us at: mybellappsupport@bell.ca

Ratings & Reviews

4.5

out of 5

6.1K Ratings

Payments
05/17/2024

dirt simple
Have had an account with you for 5 yrs. Up until 3 months ago I have been able to pay my bill through your app with my credit card no problem. But 3 months ago your app and your website started telling me it could not verify my credit card or that the security number was wrong and to contact my bank. My bank told me they did not even see any kind of transactions coming from you. They saw nothing from you so it has to be on your end. My bank was even nice enough to send me a new card and it is still the same issue with you. Can’t verify card info. With your last couple of updates you screwed something up. I have always payed my bill on time but now I have to download a copy of the bill, and take it to the bank to pay it. If this is the way it’s going to be you need to give me a huge discount for the trouble you are putting me through. There are other companies out there with service just as good if not better. I can always go there. I complained about this months ago over the phone and never heard anything back from you. If I could give you no stars I would. Your customer service is atrocious.

Developer Response
Hi! Sorry for the trouble with the payment. To check this, please send us your account details, brief description of the issue, and a screenshot of the error you encountered via email at appsupport@bell.ca. As an alternate, you can access your online account with us via a browser for payment. Thank you!
Payments
05/17/2024

dirt simple

Have had an account with you for 5 yrs. Up until 3 months ago I have been able to pay my bill through your app with my credit card no problem. But 3 months ago your app and your website started telling me it could not verify my credit card or that the security number was wrong and to contact my bank. My bank told me they did not even see any kind of transactions coming from you. They saw nothing from you so it has to be on your end. My bank was even nice enough to send me a new card and it is still the same issue with you. Can’t verify card info. With your last couple of updates you screwed something up. I have always payed my bill on time but now I have to download a copy of the bill, and take it to the bank to pay it. If this is the way it’s going to be you need to give me a huge discount for the trouble you are putting me through. There are other companies out there with service just as good if not better. I can always go there. I complained about this months ago over the phone and never heard anything back from you. If I could give you no stars I would. Your customer service is atrocious.
Developer Response 05/24/2024
Hi! Sorry for the trouble with the payment. To check this, please send us your account details, brief description of the issue, and a screenshot of the error you encountered via email at appsupport@bell.ca. As an alternate, you can access your online account with us via a browser for payment. Thank you!
Online services
Aug 2

BigFishCarlson
Very efficient and quick to pay bills with credit card on the app. I strongly recommend this method. My bank (NBC) for unknown reasons quit paying and almost messed me up.

Developer Response
Hi, thank you for your feedback! We're glad to hear you find our online bill payment service efficient and easy to use. We appreciate you choosing Bell!
Online services
Aug 2

BigFishCarlson

Very efficient and quick to pay bills with credit card on the app. I strongly recommend this method. My bank (NBC) for unknown reasons quit paying and almost messed me up.
Developer Response Aug 4
Hi, thank you for your feedback! We're glad to hear you find our online bill payment service efficient and easy to use. We appreciate you choosing Bell!
Incorrect and barely functional. Don’t believe what it says.
07/10/2020

augapfel
Account information particularly usage data is delayed for hours or more giving a false snapshot of your account which can lead to extra charges. There’s no reason to delay account information other than to try to fool people into a sense of security so that bell can rack up extra charges. Very poor business practice in my opinion.UPDATE: data doesn’t even track on the app anymore. If you check the app and it says you have used x amount of data. Apparently that may or may not be correct depending on whether or not it’s in bells favor. Their suggestion was I check their website or call them to check on my usage. But when all three come out different. Which am I supposed to believe?
Incorrect and barely functional. Don’t believe what it says.
07/10/2020

augapfel

Account information particularly usage data is delayed for hours or more giving a false snapshot of your account which can lead to extra charges. There’s no reason to delay account information other than to try to fool people into a sense of security so that bell can rack up extra charges. Very poor business practice in my opinion.UPDATE: data doesn’t even track on the app anymore. If you check the app and it says you have used x amount of data. Apparently that may or may not be correct depending on whether or not it’s in bells favor. Their suggestion was I check their website or call them to check on my usage. But when all three come out different. Which am I supposed to believe?
John Fortin
05/26/2021

kblguy72
Bell has been screwing me since July 2020 when I entered into a two year agreement, after being promised certain conditions, in writing!! Since October they maintain that those condition were wrong, but I must still live with the agreement, now they can’ t understand how come my bill is not being paid even with a per-authorized, card registered on the account for auto bill pay, I need to figure out what they are doing wrong!! I want out from this lousy slow service and agents that can’t fix these problems!
John Fortin
05/26/2021

kblguy72

Bell has been screwing me since July 2020 when I entered into a two year agreement, after being promised certain conditions, in writing!! Since October they maintain that those condition were wrong, but I must still live with the agreement, now they can’ t understand how come my bill is not being paid even with a per-authorized, card registered on the account for auto bill pay, I need to figure out what they are doing wrong!! I want out from this lousy slow service and agents that can’t fix these problems!

We’ve fixed bugs and made improvements to make your experience better.

Version 11.17.1

Dec 16

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