EcoNet - Legacy

Name: EcoNet - Legacy
Rating: 1.4 (291 reviews)
Author: Rheem Manufacturing Company

Monitor. Control. Protect.

Free

291 Ratings
Age Rating

4+
Years
Category

Utilities
Developer

Rheem Manufacturing Company
Language

EN
English
Size

61.5
MB

EcoNet® is the brains of Rheem smart air and water products Using the latest in sensor technology the EcoNet smart monitoring system offers a new level of protection, comfort, and energy savings. The EcoNet app puts control of your home comfort in your hands anytime, anywhere.  - Comfort: From across the room or across the country - Control: Schedule and automate your energy usage - Protection: Timely maintenance and care alerts to your phone. Leak detection and auto shut off available for some water heaters - Power to Know: Water and Energy usage reports available for some models - Energy Innovation: Save energy and save money EcoNet® is a registered trademark of Rheem Manufacturing Company.

Ratings & Reviews

1.4

out of 5

291 Ratings

Embarrassingly Unreliable
11/25/2022
herzog_fan
After 6 months of owning a Rheem heat pump water heater, I have had adequate time to assess the EcoNet app that is used to control the water heater schedule and mode from my phone. Not only has the app been unreliable from the start, but its performance issues have worsened in recent months (as of Sept or Oct 2022).The app disconnects from my home network frequently. Previously is would disconnect every two weeks or so, and I would have to reconnect the heater— a frequent annoyance, but I tolerated it, thinking that version upgrades would improve the situation. Now, however, the app disconnects every single day, rendering the schedule feature completely useless. There are no known issues with my home wireless mesh network, and all other applications have been able to connect and operate to it without any problems. My conclusion is that this very buggy app has only become more reliable over time. The water heater itself is excellent and has saved a lot of energy, but unless Rheem gets its act together and makes a significant app improvement from the ground up, they will lose any competitive advantage they currently have as the app significantly limits the functionality of the heater.
Embarrassingly Unreliable
11/25/2022
herzog_fan

After 6 months of owning a Rheem heat pump water heater, I have had adequate time to assess the EcoNet app that is used to control the water heater schedule and mode from my phone. Not only has the app been unreliable from the start, but its performance issues have worsened in recent months (as of Sept or Oct 2022).The app disconnects from my home network frequently. Previously is would disconnect every two weeks or so, and I would have to reconnect the heater— a frequent annoyance, but I tolerated it, thinking that version upgrades would improve the situation. Now, however, the app disconnects every single day, rendering the schedule feature completely useless. There are no known issues with my home wireless mesh network, and all other applications have been able to connect and operate to it without any problems. My conclusion is that this very buggy app has only become more reliable over time. The water heater itself is excellent and has saved a lot of energy, but unless Rheem gets its act together and makes a significant app improvement from the ground up, they will lose any competitive advantage they currently have as the app significantly limits the functionality of the heater.
Nice water heater. Setup instructions need work.
11/21/2022
Grajyre
After trying over a dozen times to connect the hybrid heater to the WiFi/EcoNet app over several days I finally decided to call the help line listed in the app. Up until I called, the phone connected to the heater WiFi signal but went no further. It said “Module Connection Error. Please ensure your module is ready to connect.” All of my other connected devices went through a similar setup process and worked perfectly so I knew it wasn’t my router. The person who answered the phone was very nice and one of the first things he asked was whether or not I was using a VPN. I was. He told me to disconnect it and try the setup again. It worked perfectly. If you are using Norton VPN you can’t just toggle the “off” button otherwise it turns itself back on. You have to turn off the “connect on demand” button. This will prevent it turning back on during the setup process. Once the setup is complete you can turn your VPN back on. I’ll give 4 stars because the app is pretty good, but I’ll deduct 1 star because the setup instructions should mention the problem with VPN’s. Instead I had to call to get that information.
Nice water heater. Setup instructions need work.
11/21/2022
Grajyre

After trying over a dozen times to connect the hybrid heater to the WiFi/EcoNet app over several days I finally decided to call the help line listed in the app. Up until I called, the phone connected to the heater WiFi signal but went no further. It said “Module Connection Error. Please ensure your module is ready to connect.” All of my other connected devices went through a similar setup process and worked perfectly so I knew it wasn’t my router. The person who answered the phone was very nice and one of the first things he asked was whether or not I was using a VPN. I was. He told me to disconnect it and try the setup again. It worked perfectly. If you are using Norton VPN you can’t just toggle the “off” button otherwise it turns itself back on. You have to turn off the “connect on demand” button. This will prevent it turning back on during the setup process. Once the setup is complete you can turn your VPN back on. I’ll give 4 stars because the app is pretty good, but I’ll deduct 1 star because the setup instructions should mention the problem with VPN’s. Instead I had to call to get that information.
Buggy to the point of not functioning
06/13/2022
Elena1999.
I’m a contractor and install heat pump water heaters. This app is really terrible, and one of the main sources of complaints about $4,000+ installations. Why on earth doesn’t Rheem invest more in this, since it’s the “brains” of machines that cost over $2500? Not only is setting up a new water heater incredibly unintuitive, but when machines lose their internet connection (even for a few seconds) they can freak out and stop following their schedule, often resulting in machines being off when you want them on! The newest bug adds insult to injury: after updating the app last week, it now quits immediately after I try opening it on my iPhone 6plus. Sure, my phone is old, but few developers roll out new versions that actually cause crashes like that. Please at least check to see if your update is going to result in people no longer having access to their water heater settings. Is there any reason Rheem doesn’t just make a regular webportal as a backup?
Buggy to the point of not functioning
06/13/2022
Elena1999.

I’m a contractor and install heat pump water heaters. This app is really terrible, and one of the main sources of complaints about $4,000+ installations. Why on earth doesn’t Rheem invest more in this, since it’s the “brains” of machines that cost over $2500? Not only is setting up a new water heater incredibly unintuitive, but when machines lose their internet connection (even for a few seconds) they can freak out and stop following their schedule, often resulting in machines being off when you want them on! The newest bug adds insult to injury: after updating the app last week, it now quits immediately after I try opening it on my iPhone 6plus. Sure, my phone is old, but few developers roll out new versions that actually cause crashes like that. Please at least check to see if your update is going to result in people no longer having access to their water heater settings. Is there any reason Rheem doesn’t just make a regular webportal as a backup?
Great with 50 Gal Water Heater
10/08/2022
MZQTV45
Works well although a little confusing at first. It is not as user-friendly as it could be but it does the job. Some of the errors I have encountered include:1) No user manual anywhere. This should be an quick fix. I am available;-)2) On the First/Home page It shows a weather icon for a western state and I live in an eastern state. No way to change it.3) The Geo-fencing only allows for 10 miles. Need more miles. And still not clear on how it works or when it kicks in as there are no indicators on the First/Home screen.4) No indication if it is following a vacation schedule, geolocation, etc. The First/Home page should clearly tell you what mode you are in. It basically says Home or Away with no details.4) The “I’m Home/I’m Away” thing confused me especially because most of us name our Location as “Home”. Instead of the single button thing, have something clearer that includes a very clear status: I am at Home (checkbox), I am not at Home (checkbox) and you can only check one. AND tell us what will happen i.e. Home equals normal settings and Not Home equals 60 degrees, etc. It is just screen space.5) The Wifi setup instructions could be clearer. First and most importantly, State that this thing creates its own Wifi and you have to connect to it in order to then configure the actual house wifi connection. Those of us with a lot of IOT get it, otherwise, not so much.
Great with 50 Gal Water Heater
10/08/2022
MZQTV45

Works well although a little confusing at first. It is not as user-friendly as it could be but it does the job. Some of the errors I have encountered include:1) No user manual anywhere. This should be an quick fix. I am available;-)2) On the First/Home page It shows a weather icon for a western state and I live in an eastern state. No way to change it.3) The Geo-fencing only allows for 10 miles. Need more miles. And still not clear on how it works or when it kicks in as there are no indicators on the First/Home screen.4) No indication if it is following a vacation schedule, geolocation, etc. The First/Home page should clearly tell you what mode you are in. It basically says Home or Away with no details.4) The “I’m Home/I’m Away” thing confused me especially because most of us name our Location as “Home”. Instead of the single button thing, have something clearer that includes a very clear status: I am at Home (checkbox), I am not at Home (checkbox) and you can only check one. AND tell us what will happen i.e. Home equals normal settings and Not Home equals 60 degrees, etc. It is just screen space.5) The Wifi setup instructions could be clearer. First and most importantly, State that this thing creates its own Wifi and you have to connect to it in order to then configure the actual house wifi connection. Those of us with a lot of IOT get it, otherwise, not so much.

Added easy link to download the improved EcoNet app.

Version 5.0.5 Jul 15

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Rheem Manufacturing Company
Size: 61.5 MB
Category: Utilities
Compatibility: Requires iOS 12.0 or later.

iPhone
Requires iOS 12.0 or later.

iPad
Requires iPadOS 12.0 or later.

iPod touch
Requires iOS 12.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

License Agreement

More by Rheem Manufacturing Company

View

Rheem EcoNet

For Homeowners: Smart AC & H2O
View

EcoNet

For Homeowners: Smart AC & H2O
View

FriedrichGo

Utilities
View

Rheem EcoNet - Legacy

Monitor. Control. Protect.
View

Rheem

Connect . Install . Service
View

Ruud

Connect . Install . Service
View

Ruud EcoNet

For Homeowners: Smart AC & H2O
View

FriedrichConnect

Lifestyle
View

Ruud EcoNet - Legacy

Monitor. Control. Protect.
View

FriedrichLink

Utilities
View

ComfortPRO

Lifestyle
View

Friedrich

Connect . Install . Service
View

Pro Partner Conference

Business

EcoNet - Legacy

Ratings & Reviews

Embarrassingly Unreliable

Nice water heater. Setup instructions need work.

Buggy to the point of not functioning

Great with 50 Gal Water Heater

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

More by Rheem Manufacturing Company

Rheem EcoNet

EcoNet

FriedrichGo

Rheem EcoNet - Legacy

Rheem

Ruud

Ruud EcoNet

FriedrichConnect

Ruud EcoNet - Legacy

FriedrichLink

ComfortPRO

Friedrich

Pro Partner Conference