The WestJet app has everything you need to plan, manage, and enjoy your journey, all in one place.
• Book and manage your travel: Search and book flights, view upcoming trips, select or change seats, add bags, and make changes to eligible bookings directly from the app.
• Stay ready for your journey: Check in on the go, access mobile boarding passes, view your itinerary, and receive important travel updates throughout your trip.
• Know before you go: View baggage allowances, track important trip details, and access the information you need before arriving at the airport.
• Make the most of WestJet Rewards: Track your tier status, WestJet points, and available benefits. Redeem rewards, manage your account, and link your WestJet Rewards account with eligible everyday partners to earn points faster, bringing you closer to your next getaway.
• Stay connected in the air: WestJet Wi-Fi Presented by TELUS brings free, high-speed internet to every WestJet Rewards member. Stay connected to what matters most, whether that's streaming your favourite content, keeping family and friends updated, or catching up on work while you travel.
• Travel with confidence: From booking to boarding, the WestJet app helps you stay informed, organized, and in control of your journey.
Actually had to DELETE the app to check in for flight.
ktzookeeper
While attempting to both create an account and later while trying to check in, I was continually given error messages and informed that I had no internet connection when I was connected to fully functioning Wi-Fi and data networks. In an attempt to circumvent the problem, both times I had to use the mobile site on my device’s internet provider. While this did work for creating an account, the neither the mobile site nor the app would retain my booking number and flight information so every time I wished to access either, I continually had to re-enter all of my booking information. When it was time to check in, as mentioned before, I had to revert to the mobile site, but each time I reached a certain point in the process, it forcibly opened the app which, as stated previously consistently gave me error messages. I finally had to delete the entire app just to complete the check in process. Then had to re-install the app in order to attempt to use the in-flight content, but even then, connected to the inflight WiFi, I could not locate the inflight entertainment. Absolutely terrible experience using the app.
Down Hill
no more wj
I used to love West Jet but they have gone downhill fast. Last 2 flights were horrible from the time I checked in I upgraded to plus. Printed my boarding pass the day before...all good. I get to airport and wait in line to get my baggage ticket from kiosk. Go to self serve baggage scan. Wait in line. It doesn’t work. Wait for help. CSR takes me to a different line. Wait. They reprint my boarding pass. I get my bag checked. Look at my boarding pass and they changed my seat. I immediately try to get help. Everyone sends me to a different line-to wait. They finally tell me to go through and gate agent will help. By the time gate agent arrives they sold my seat. She said she would refund my upgrade cost. I showed her that I’ve had my boarding pass for almost 24 hours so why can’t you refund they last person that bought it. She said I just can’t. Really. I’m not the one that changed it. So. I’m getting ready to board now and not in plus seating. How does that work? An employee must have got my seat. No customer service anymore. This was totally unfair.
HORRIBLE
S.Fleck23
If I could give 0 stars, I would. Truly the WORST airline experience I have ever had. They’ve had us trapped in a foreign country for over 24 hours with essentially zero communication regarding when we can expect to go home, paying over $400 USD out of pocket on hotels and food with no chance of reimbursement because “it isn’t their fault.” Their in-airport reps have been rude and won’t let us speak with their booking agents. Their call center won’t even accept calls and the few times the call has gone through I’ve sat on hold for 2.5 hours only to be disconnected without ever speaking with an agent. Their call back feature doesn’t offer any availability until after over 24 hours. Our flight still has yet to be rebooked. I am truly baffled by the lack of service and professionalism.
The nothing integrates
jollyjoelkay
Definitely the worst of all airline apps. When you’re logged into your westjet rewards account and you go to checkin for a trip you have loaded your westjet rewards id number doesn’t automatically get filled in. Also right now I have a group booking and even though I put in my last name with the booking ID it now won’t let me checkin because it keeps coming up with someone with a totally different last name. What was the point in entering my last name if you’re not even going to use it. Not to mention everytime you try to do anything it spends a full minute or two “processing”. Fire your inside development team and give it back to robots and pencils when it actually worked.
We've improved the baggage experience to give you a clearer view of your trip's baggage allowance. Easily see what's included and add bags when eligible. Plus, you can now cancel one or both directions of an eligible round-trip booking in the app. Travel with confidence knowing you have the information and flexibility you need before your journey begins.
Version 9.2.0
The developer, WestJet, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
Search History
Identifiers
Usage Data
Sensitive Info
Diagnostics
Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
