Fieldpiece Job Link

Name: Fieldpiece Job Link
Rating: 2.4 (501 reviews)
Author: Fieldpiece Instruments

Business

Free

501 Ratings
Age Rating

4+
Years
Category

Business
Developer

Fieldpiece Instruments
Language

EN
+ 11 More
Size

136.6
MB

The Fieldpiece Job Link System is a robust app used with our compatible HVACR wireless tools for troubleshooting, diagnosing and evaluating HVACR systems. Job Link is the HVACR Pros’ Hub for wireless tools and business solutions. Link your tools and your jobs.

Ratings & Reviews

2.4

out of 5

501 Ratings

May be done with Fieldpiece....
09/14/2018
Andrej Fox
I’m taking the time to write this right now sitting in front of the unit as I have just spent an hour compiling a three system report with job link, only to find out that it did not save any of my pictures, refrigerant values, notes, or checklist for all three systems.I have ALL of the Fieldpiece stuff, the SMAN460 refrigerant gauges, the SC660 multimeter, the SDP2 digital psychrometer, and the JL3PR probe kit. I have convinced more than 2 company’s to go to all Fieldpiece stuff due to the amazing report it can potentially create. USING THE FULL VERSION, this has been beyond unsatisfactorily . Is this what I get for spending $2,000 for the “best” diagnostic tools available? Not to mention the thousands upon thousands others have spent from my recommendation which now makes me look stupid since the app is completely useless now apparently. I just promised this customer a full report and have to go tell them I cannot provide it due to the app being a complete failure. I can’t even retake value because I do not want to waste another hour of time here on it for it to most likely fail. All in all I may be switching the yellow jacket Bluetooth gauges and Testo from now on because I’m sick of this app having CONSTANT issues from day 1

Developer Response
Hi, we are sorry you've had such experience with our app. Job Link has been through several updates, and many issues have been weed out as a result. If you are still using our tools and run into any issues, I encourage you to give us a call to 267.753.6000, from 6:30 AM to 5:30 PM EST, Monday through Friday.
May be done with Fieldpiece....
09/14/2018
Andrej Fox

I’m taking the time to write this right now sitting in front of the unit as I have just spent an hour compiling a three system report with job link, only to find out that it did not save any of my pictures, refrigerant values, notes, or checklist for all three systems.I have ALL of the Fieldpiece stuff, the SMAN460 refrigerant gauges, the SC660 multimeter, the SDP2 digital psychrometer, and the JL3PR probe kit. I have convinced more than 2 company’s to go to all Fieldpiece stuff due to the amazing report it can potentially create. USING THE FULL VERSION, this has been beyond unsatisfactorily . Is this what I get for spending $2,000 for the “best” diagnostic tools available? Not to mention the thousands upon thousands others have spent from my recommendation which now makes me look stupid since the app is completely useless now apparently. I just promised this customer a full report and have to go tell them I cannot provide it due to the app being a complete failure. I can’t even retake value because I do not want to waste another hour of time here on it for it to most likely fail. All in all I may be switching the yellow jacket Bluetooth gauges and Testo from now on because I’m sick of this app having CONSTANT issues from day 1
Developer Response 07/23/2021
Hi, we are sorry you've had such experience with our app. Job Link has been through several updates, and many issues have been weed out as a result. If you are still using our tools and run into any issues, I encourage you to give us a call to 267.753.6000, from 6:30 AM to 5:30 PM EST, Monday through Friday.
Poor Invoicing and Customer Support
03/16/2022
Sabelden
I’ve been using the app now for over two years with the invoicing option… an EXPENSIVE option for something that is now next to impossible to use without finding a workaround. Before the last major update the invoicing feature was difficult to to use but usable nonetheless. Since the update I’ve struggled with trying to use it. My customer history and invoicing got messed up in the migration. This caused me to have to rebuild my customer profiles, uploaded pictures and signatures are missing and some novices were duplicated. This has cost me countless hours to correct and my data is still not 100%!I’ve made two reports of these problems to the developer. The first report they opened a support ticket only to close it a week or so later and my problems still aren’t fixed. The second report included some recommendations, bug reports and my original problems. A support ticket was never generated and the tech never got back with me like he said he would… even after multiple attempts to reach him. I finally gave up and called Fieldpiece directly for support and after explaining my situation they put me on hold for a few moments and then transferred me to the app developer… of course, someone’s voicemail picked up. I reluctantly left a message and have yet to get a call back!!! This is very frustrating… I’m trying to run a small business and this is making it very difficult to give my customers an invoice that at best is semi-professional looking!!!

Developer Response
Hi, I am sorry to hear you are having issue with our app. If you need assistance, do not hesitate to contact us back at (262)753-6000. We work Monday through Friday, from 8:30 AM to 5:30 PM EST.
Poor Invoicing and Customer Support
03/16/2022
Sabelden

I’ve been using the app now for over two years with the invoicing option… an EXPENSIVE option for something that is now next to impossible to use without finding a workaround. Before the last major update the invoicing feature was difficult to to use but usable nonetheless. Since the update I’ve struggled with trying to use it. My customer history and invoicing got messed up in the migration. This caused me to have to rebuild my customer profiles, uploaded pictures and signatures are missing and some novices were duplicated. This has cost me countless hours to correct and my data is still not 100%!I’ve made two reports of these problems to the developer. The first report they opened a support ticket only to close it a week or so later and my problems still aren’t fixed. The second report included some recommendations, bug reports and my original problems. A support ticket was never generated and the tech never got back with me like he said he would… even after multiple attempts to reach him. I finally gave up and called Fieldpiece directly for support and after explaining my situation they put me on hold for a few moments and then transferred me to the app developer… of course, someone’s voicemail picked up. I reluctantly left a message and have yet to get a call back!!! This is very frustrating… I’m trying to run a small business and this is making it very difficult to give my customers an invoice that at best is semi-professional looking!!!
Developer Response 06/08/2023
Hi, I am sorry to hear you are having issue with our app. If you need assistance, do not hesitate to contact us back at (262)753-6000. We work Monday through Friday, from 8:30 AM to 5:30 PM EST.
Disappointed
02/22/2018
Scottnick41
To be perfectly honest, I’m pretty disappointed. And I’m not entirely sure if it’s an app problem or if it’s a tool problem.I just purchased the JL3KH6 wireless set and was super excited. It states that it has a 350 foot range which meant that I could leave the temp probes in the duct work while I was outside checking pressures to get real time updates and so forth...but the tools don’t stay connected to the app. I’m writing this review in an attic right now using this setup and am literally next to my temp probes and they keep disconnecting. My refrigerant sensors are on the unit outside and they keep disconnecting. I’ve got the app opened up on Two different devices, my personal phone and my company provided iPad. Both with different cellular services and it’s the same story on both. So again, not very happy, but not entirely sure who’s fault it is!!!I’ll be more than happy to change my rating once this issue is resolved, but just know that if it’s not resolved by this summer, Testo here I come!

Developer Response
Thank you for the feedback. Please contact me directly at tgonzalez@fieldpiece.com. I'd like to hear more about your issues and get you up and running.Once your issues are resolved, I hope you will consider updating your review. Have a great day!
Disappointed
02/22/2018
Scottnick41

To be perfectly honest, I’m pretty disappointed. And I’m not entirely sure if it’s an app problem or if it’s a tool problem.I just purchased the JL3KH6 wireless set and was super excited. It states that it has a 350 foot range which meant that I could leave the temp probes in the duct work while I was outside checking pressures to get real time updates and so forth...but the tools don’t stay connected to the app. I’m writing this review in an attic right now using this setup and am literally next to my temp probes and they keep disconnecting. My refrigerant sensors are on the unit outside and they keep disconnecting. I’ve got the app opened up on Two different devices, my personal phone and my company provided iPad. Both with different cellular services and it’s the same story on both. So again, not very happy, but not entirely sure who’s fault it is!!!I’ll be more than happy to change my rating once this issue is resolved, but just know that if it’s not resolved by this summer, Testo here I come!
Developer Response 07/03/2018
Thank you for the feedback. Please contact me directly at tgonzalez@fieldpiece.com. I'd like to hear more about your issues and get you up and running.Once your issues are resolved, I hope you will consider updating your review. Have a great day!
Range is great but bugs with app need to be fixed
09/26/2018
75142
I’ve had the wireless charge and test kit for several months and have been overall pretty satisfied with the product. The range is great but the app needs some work. Several times recently when checking pressures/superheat the app randomly changed the PT chart without warning! R22 was selected but the PT Conversation was not correct(65PSI showing 27 degree conversion instead of 37degrees) it only corrected itself when I closed the app and reselect R22. If it wasn’t for the fact that I knew my PT conversion then I could have had big problems. Hopefully this is a issue that was resolved with recent update But if not please resolve. I have also recently added the air temp probes. The range doesn’t seem to be as good (like 1/2) and when I connect pressure,temp and air the app will not calculate superheat. If these issues are resolved I would gladly raise this rating from 3 to 5.

Developer Response
Hi, sorry for the inconveniences and the late reply. Our tools and app have gone through several iterations and improvements, and we are certain we provide a better experience now than we did before. If you are experiencing issues we encourage you to give us a call. Our phone number is 267.753.6000, we work Monday through Friday, from 6:30 AM to 5:30 PM EST.
Range is great but bugs with app need to be fixed
09/26/2018
75142

I’ve had the wireless charge and test kit for several months and have been overall pretty satisfied with the product. The range is great but the app needs some work. Several times recently when checking pressures/superheat the app randomly changed the PT chart without warning! R22 was selected but the PT Conversation was not correct(65PSI showing 27 degree conversion instead of 37degrees) it only corrected itself when I closed the app and reselect R22. If it wasn’t for the fact that I knew my PT conversion then I could have had big problems. Hopefully this is a issue that was resolved with recent update But if not please resolve. I have also recently added the air temp probes. The range doesn’t seem to be as good (like 1/2) and when I connect pressure,temp and air the app will not calculate superheat. If these issues are resolved I would gladly raise this rating from 3 to 5.
Developer Response 07/28/2021
Hi, sorry for the inconveniences and the late reply. Our tools and app have gone through several iterations and improvements, and we are certain we provide a better experience now than we did before. If you are experiencing issues we encourage you to give us a call. Our phone number is 267.753.6000, we work Monday through Friday, from 6:30 AM to 5:30 PM EST.

We update the app regularly to improve your experience. This latest update includes: - Improved report saving, selection, and submission reliability - Enhancements to BLE scanning - General bug fixes and performance improvements

Version 5.9.0 Jun 25

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Fieldpiece Instruments, Inc
Size: 136.6 MB
Category: Business
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.
Languages: English and 11 more

English, Danish, Dutch, French, German, Italian, Norwegian Bokmål, Polish, Portuguese, Spanish, Swedish, Turkish
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

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Fieldpiece Job Link

Ratings & Reviews

May be done with Fieldpiece....

Poor Invoicing and Customer Support

Disappointed

Range is great but bugs with app need to be fixed

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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