I enjoy shopping with Finishline even though I’ve had some pretty unpleasant moments with merchandise not being received, and they even refused to do anything about one of my misplaced orders. The order was even taken out of my order history and I had the slightest idea on how something like that could’ve happened when I used my winner circle rewards and everything to make said purchase, yet they had no record of my purchase at all. I also make sure to use my winners circle account each and every time I make a purchase, so I cannot understand how my order couldn’t be found. I also don’t like how the WCR expire, I don’t think they should expire and should be available for use whenever we are able to utilize them. I’ve lost so many rewards because I’ve either forgot, I’m in the hospital 90% of the time and can’t remember that I have them to use and by certain dates at that. Customer Service representatives are not very pleasant to speak with neither, they were so rude and so unhelpful at times. I have given this company majority of my business when I’ve had to shop for shoes and whatnot, so I don’t see what’s so wrong with them giving myself along with other valued Customers, the right to have their WCR for as long as they need to until they can use them.

FinishLine is the absolute best, I’ve sifted through almost all other sneaker companies over the years and have always regretted not spending that $ at F.L. where in hindsight, I realized I would’ve gotten a much better deal. I now exclusively only use FinishLine these days. You’ll not find a sneaker co. that provides more value than F.L. and their variety is always interesting, unique and vast. Not only that, I had a single shipping issue (first ever issue in decades using this company, by the way) and they fixed it in a matter of minutes, no hold-times, the customer service person who answered was a really sweet, helpful girl, no nonsense, no invasive questions, no time-wasting, just fixing the minor error and moving on with my day! F.L. is a joy to purchase from and this will likely be the only sneaker place I order from now on tbh. A+++ 👍🏻👍🏻👍🏻

I normally do not review apps but this has been angering me for quite some time. The app always crashes and stays on the we are busy screen forever. I could of just logged in from the internet and got thru had I known the app was not working. After 20 minutes stuck in the page I thought something was wrong and got right to the website within 10 seconds. Second there are sizes available on the app that are not available online. When I try and add a size thru the app it says bag error. Online it doesn’t even allow you to try bc that size is obviously sold out. I have bought many shoes thru finish line but the app has become more difficult and made me lose out on many pairs. I will either try to use the website which is not much better or use the footlocker or Nike app because I never have an issue with those apps. I try to be loyal to a store but if I can’t buy what I want what is the sense. Also constant issues trying to use my loyalty points when purchasing a rare show which at times has then removed it from my bag bc it took too long. Every weekend a new shoe comes out and the same issues arise. It is 2019. We should be able to figure this out bc Nike and footlocker don’t have the same issues over and over again. Hopefully things will change.

The app seems to always give me trouble. On a special or hype release it is almost impossible to use the app. I get waiting in line. But when there is a raffle going on, I can’t get into the app due to “connection issues” For example, the University Blue Air Jordan 4s, I entered the raffle and once results were available and I see people posting their confirmations the app for me and my family was down for 6 hours. Once I finally got in all reservations/tickets were claimed. There is a window you can check your reservation. During that window the app will usually crash and prevent you from logging in and successfully getting an L upright. Even if you do get lucky you better hope you don’t have to go to a bad side of town to get your shoes because we have seen the videos in finishlines of people brawling over a shoe. So the system is definitely flawed. NEEDS SOME MAJOR attention to their raffle system and point system. I’m not sure how you can fix an issue like this maybe some exclusive access events I’m not sure but it’s awful when there’s a release and you miss the 1 chance you may hit on a shoe all year and you can’t confirm your reservation because the app has connection issues or errors. They need Bot protection for sure on websites and the app and all this goes for JD TOO they should have separate raffles. I enter a raffle for the 4s through jD sports and it enters for me on finishline as well but you can’t check either app anyway because they both just crash. There’s no waitlist to check your reservation it’s just connection issue. Which is more frustrating that waiting 6 hours to verify your L again and again and again. Yet nothing is done about bots and employees not raffling all pairs.