I come here all the time and Its about time I wrote a review. The BBQ dine in experience is exceptional, its fun and different, the combos are huge and great price. Reserve table specially on weekends cause you may wait a looong time if not. Oh its freezing inside so bring a sweater! Service is great and cocktails are fenomenal. I highly recommend happy hour too! Beers are like $3 and cocktails like $4 or $5. My favorite is passionfruit margarita. They also have an app for points so if you plan on coming regularly like me its super worthwhile. Ive never had a problem with my points like if read on other reviews. Bar experience is great, both bartenders Erica and Cecilia are awesome. I wish i could have full bbq at the bar with them!Theres no sushi and the beef sushi isnt good nor the chicken on the bbq. BUT the rest is delicious!!!!

We love this place and never had an issue until tonight. The server asked me something and I said "that's ok" meant g no thank you but she thought I meant "that's ok I'll take it. When the bull came there were two charges we didn't recognize. I explained to her what I had meant and she didn't seem to agree with me. She went to talk to her manager who came over and said he would waive it this time but since we had eaten the meat....I appreciate that he took off the charge but left me with feeling I had done something wrong. It was just a misunderstanding. The server never came back to the table which made me feel worse.All in all we enjoyed the meal but the ending left a sour note...

I had easily over $100 in rewards. But when I go to view or use them, the app is requiring me to transfer to the new app. It asks for my email address thatbwas used to originally sign up, or for my email address assigned to my Facebook account... luckily for me, it’s the same address. But when I enter it, I get an “invalid information” error message. I check it multiple times and no typos. So I click the link to email them if I have issues... but... here we are a week later and not even a response. Go to look up a phone number to call customer support, there isn’t one listed.I’m giving it to the end of this week, if they don’t contact me or get this resolved, I just won’t eat there again... I live in Honolulu... I have LOTS of BBQ restaurant options aside from Gyu-Kaku... the reward program was actually the reason I always chose them over the other places. This wouldn’t be a big deal for a couple bucks, but over $100 worth of rewards... gone.

Why 3 Stars.My family and I eat here all the time, we love this place. But today was not a great day. We waited an hour for a table. It took our server 10 minutes to even come to us mind you after we waited an hour to be seated all the other parties after us were seated right away and even served before me and my family. The same tables that were not open suddenly opened. Our waitress was great, she was hustling, I noticed their was only 2 servers for the whole place. When I went to the bathroom I noticed a lot of the employees just sitting around at the back table just talking story. It seems to even be a hang out for the ones not working.