85C Bakery Cafe 4+

Had first signed up and downloaded the app earlier this year. A bit clunky, but I suppose I didn’t have high expectations for a “small” food chain. Had to delete it and recently downloaded it again. Could NOT log in so signed up for a new account. Good thing I didn’t go very often as all other reviewers complained about losing points. But this new UI….what is up? This is way worse and some things seem to be missing from the old app version.

For a wonderful food & beverage company, it is so disheartening to see the cause of its downfall being an app that only needed rearrangements and minor updates.

I don’t know which company shareholder or major spokesperson decided an entirely new rework needed to be done, but it was clearly a misguided and/or rushed job. I used to be a VIP and would visit 85°C whenever I could; nowadays, I don’t buy unless I truly miss the drinks and food. This company is lucky that no other major company thought to strike up a challenge in the same field. Your programmers were either entirely incompetent or more than overworked in a time crunch, your decision makers pushed out a product that turned off a major part of your target audience, and many don’t have an incentive to shop at 85°C anymore because of how awful the app is.

Please rework the app again with more time allocated to your programmers—WITH better programmers—all while keeping your audience in mind.

I have been collecting points with my 85c app for over a year and became VIP. Now when i try logging in to the new app it says that my log in credentials do not exist. Meaning all the points we have accumulated over time are now no longer existent! I tried creating a new account with the same credentials in hope that it would bring me back to my old account information along with my points… and it say account is already existent! How??!??! It is really upsetting and to see this many bad reviews?? There was no warning of the update occurring and when I went to go open my app, everything was gone. There should be a way for people to at least get access to the points they already accumulated over time. We will no longer be going to 85c simply because it is now a waste of time and money.