Welcome to the Philz Coffee app! It's never been easier to order your Cup of Love for pick-up, customize your coffee to your personal taste, and reorder your favorites. Download the app today and experience Philz at your fingertips.
- Order your favorite coffee or tea ahead of time for convenient pick-up
- Customize your drink to your personal taste
- Get order updates when your drink is being made and when it's ready for pick-up
- See which barista is crafting your cup to be just right
- Browse through your favorites menu to make a selection in a snap
- Easily reorder your go-to drink
- Find your nearest Philz when you're on the go
Welcome to Philz Mobile - we've heard your feedback and we have been hard at work making some major changes to support a better mobile ordering experience. With the latest build we fixed bugs related to pick-up time and have added back the Feedback Survey.
Ratings and Reviews
Great but not great
I love that I can order through the app so my coffee is ready by the time I get to the place especially if there’s a long line.
However the app algorithm is very confusing. It’s not user friendly where you just choose which coffee you want to order, size, and add ons. Instead of a list, you have to swipe left or right like you’re on a dating app -not that I ever used one but my friends have shown me how a dating app works. IMO I like “lists” format because of its simplicity but this app has a whole sentence & you just click on the specific word you want to change such as “I want a size [blank] with [light/regular] ice,” etc.
Also another thing, I don’t know if it’s just me but the locations are listed in categories of area whereas the Bay Area has 3 different areas! They have almost ALL the locations in the Bay Area except the ONE that is closest to me which is SJSU campus. They even have a pick up station so I’m not sure how they're getting orders if they’re not on the app.
Hopefully you guys can find a way to make your app more user friendly and please add more locations!
Developer Response ,
Thanks for the detailed feedback! You can view our entire drink menu via the "Menu" screen on the app if that's how you prefer to order. Our "My Philz" page is intended to suggest drinks (like our baristas would in person) as well as store your regularly ordered drinks for quick re-ordering in the future. We'll take your feedback into consideration for future improvements! Also, our SJ location is not on our app, but is still using Caviar so you can continue to order through them.
Great, but odd
Overall the design, UI and care that has been put into this product shows and I think they did a great job.
1.) Not sure why, but I frequently *think* I have ordered, only to get to Philz, look back at my phone and realize the order never went through. Perhaps because the initial order step looks like the final step? Not sure but it has happened quite frequently.
2.) before I can order, I have to close a pop up that asks me to rate the last order in terms of customer service. In general, I am satisfied with Philz and this rating feature is more of an obstacle than anything else, to me.
Please give us a self-rating system!
The app is great for remote ordering and works pretty smoothly. I wish there were options for rating different varieties and leaving notes-to-self about flavor combinations. I’ve been trying to make my way through the... let’s see, 18 different blends, and while I like most, some are not my cup of tea. What’s more, the creative names make it hard for me to remember from one visit to another if it’s the Aromatic Ether or Alarming Splendor I’m in the mood to try. If you added review capacities this would be a perfect coffee bar app.
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