Welcome to the new Philz Coffee app! It's never been easier to order your Cup of Love for pick-up, customize your coffee to your personal taste, and reorder your favorites. Download the app today and experience Philz at your fingertips.
- Order your favorite coffee or tea ahead of time for convenient pick-up
- Customize your drink to your personal taste
- Get order updates when your drink is being made and when it's ready for pick-up
- See which barista is crafting your cup to be just right
- Browse through your favorites menu to make a selection in a snap
- Easily reorder your go-to drink
- Find your nearest Philz when you're on the go
Welcome to Philz Mobile! Just like your Cup of Love, we won’t settle until the app is perfect. With this release, we have fixed a pick-up time display bug.
Ratings and Reviews
The app needs to be redesigned. For example why doesn’t it save your special instructions. I always have the same special instruction which is “ICED with 3 packets of equal.” At least Caviar would save that order as a favorite. Now I have to type in the additional line ever time. Why isn’t “iced” even a standard option?
Another problem is the notifications are not user friendly. I never get a text or notification that my order has been accepted or is ready for pickup unless I actually open the app to check. Dangerous while driving needless to say.
This is an example of another app designed by someone that didn’t actually use it in a real world situation.
Developer Response ,
Thank you so much for the the feedback. We are working on an update that will allow you to choose hot or iced as an option and one that will save your special instructions. You should see those soon. I will be sure to share your feedback about notifications. Our intention was to not flood you with too many updates, but you make some great points!
Watch out for changed pick up time right before you pay.
If you’re going in for coffee with a friend you might want to order two coffees instead of one. The app not only doesn’t let you order multiple coffees but only allows one order at a time to be processed. This means not only can you not do it in one order but you can’t do multiple orders. Please fix this. EDIT: Ok now that I’ve figured out how to order two coffees it defaults to this and I have to delete one....really? Can’t I change my default order? The other BIG problem is that it gives you a pick up time and right when you go to pay, it changes the time on you. I’m usually on the way to the airport, so suddenly adding 20 minutes to my pick up time right when I go to pay REALLY doesn’t work for me.
Developer Response ,
We're sorry for the confusion! You can include up to 4 drinks in one order. To place another order, you'd have to wait until the first order is complete. This is a decision we made based on our current barista workflow, however we're revisiting and may change this in a future update.
Also, the "Favorites" feature was designed so that your regularly ordered items will show up there for convenience. You can order any drink individually from the "Menu" page. We are working on an editable Favorites feature, and hope to have it available very soon!
As far as the time change, that shouldn't happen often but there is a cancellation option on the notification if the new time doesn't work for you. We really appreciate your feedback, and we'll take it into consideration as we continue to enhance the app. If you ever need assistance please do not hesitate to reach out to us via email@example.com
It will be good eventually
So I’ve used this app 5 times now and every time something has been wrong with my order. It’s definitely user error on my part but I think my errors are string from the order system of plugging changeable words into a sentence. It’s a really slick look but I find it challenging to order with expediency. I only use the app when I’m in a hurry so having to double check the sentence is not something that should be needed. Also the scroll option make for a higher rate of mistakes since people fly through them so fast. I suggest moving towards a more straight forward online order experience. I appreciate the app and look forward to its continued improvements.
Developer Response ,
We apologize for the issues you've experienced. Please feel free to reach out to firstname.lastname@example.org for any assistance. Thank you for the thorough feedback, we really appreciate it, and will take it into consideration.
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With Family Sharing set up, up to six family members can use this app.