I am most always happy with the service and basic items offered by Peets. I have recently been unhappy with the omission of certain, extremely popular offerings you have chosen to discontinue. This Christmas I was very upset you did not offer Winter Solstice Tea. And I mean VERY upset. It has always been one of your most popular holiday staples and I know for a fact you always sold out quickly each year. I want it back!I was also surprised that you thinned out your selection of herbal teas by discontinuing your version of Rooibos Tea. It was the best version of Rooibos on the market and, again, you always sold out of it. Personally, I am still wondering why you chose to drop your Peet’s Tea label and change it to Mighty Tea after purchasing that brand. I don’t think it’s an improvement. I think you have gone too boutique on your teas which is why I never buy them any more. There are better teas in the grocery stores and they cost less.

4 stars because I really really believe this app needs to allow the ability to write notes in orders to customize them in ways different than available on the menu. I have found myself not ordering several times because I knew a mod that’s super easy to do in store- like mixing 2 types of tea bags or shaking a drink with condensed milk, etc- couldn’t be requested through the app. Annoying because it’s always an easy thing to do and should be easy to incorporate with a character max if needed to prevent outrageous requests. Otherwise, this app has improved tremendously and overall is one of my most used based on the day to day. I’ve had glitches a couple of times (app timing out on placing orders) but minor in comparison to how generally accessible it is. It’s responsive, comprehensive, and reliable overall.

This app is a mess. The graphics are beautiful and eventually you can (usually) order what you want, but the user experience is a thrown together pile of inconsistent usage models. The bugs really don’t help - reordering the same thing from the same place should work, not get stuck on an “You didn’t indicate what kind of ice you wanted” dialog, which cannot be satified (you have to force quit the app and relaunch to clear).Endless menus and options scattered everywhere. And a mobile app should never require the user to save anything - it should be automatic, that is how such apps are to be built. The back button will lose your data, you must make sure the app accepts your changes before returning to the previous screen.As a professional iOS app engineer and former Apple engineer, this is not an app I would want on my resumè, despite the significance of the client. Fix it!Prior to C19 I never used this app because of its problems and it has only gotten more bloated, confusing, and buggy over time. I hate being forced to use this app, but your drinks are (barely) good enough for me to put up with it.

The Peet’s app USED to be great. Easy rewards and easy ordering ahead (once you figured out the ropes). But the new reward system is convoluted (and costly — rewards cost more than they did before); the app is inconsistent on actually showing which items are OOS, which leaves me finding out AFTER I get there to pick up my order (and a refund has to go through corporate); and I can no longer order my drink without ice, so I can’t order ahead anymore. I know I’m not the only one who doesn’t like their cold beverage (particularly their chai latte) with ice — it makes it way too cold for my teeth and it dilutes the flavor. So I always order without…until I opened the app today and found the “no ice” option was no longer an option. That means no more ordering ahead for me, which completely eliminates the convenience (and point) of the app. I don’t know who made the call to cut the “no ice” option, but it was a horrible choice. Please bring it back. It would at least make it functional again. I can look past the other flaws, but this change ruined the app for me.