Freelancer - Hire & Find Jobs 4+

Fantastic platform for freelancers

Although I have not been a member of freelancer for very long, I am giving it five stars due to how fast I was able to find work within just a few days of joining as a freelancer and the smoothness of the hiring process. As a freelance writer often times countless hours are spent following up on dead end leads. This app takes the investigative work out whether or not the job I am interested in is legitimate or merely a bust. So with less time spent on the worthiness of the project, I am able to spend more time on the desired project itself. Ultimately resulting in happier clients, who are more likely to hire me for future work.

extremely dissatisfied with customer support

First things first, the market is flooded with auto-reply bots making it difficult for small freelancers to compete.

On top of that, there’s no way to ensure you get paid. I did a job with someone who was “payment verified” but they have completely gone dark and offline, so now my account is at a negative balance from the fee on top of having spent hours doing a job and not get paid for it.

I’ve contacted customer support asking if it’s possible to cancel the fee, as I hate seeing my account be in a negative balance - None of which is my fault — why should I be penalized for the project owner NOT paying me????? Customer support sent me an automated reply email of all this BS which was completely unhelpful. I’m not disputing the pay, I’m literally asking if I can get my balance reset. I’ve had this app for months - I write long , thought-out bids — but I haven’t gotten a single “bite” due to outsiders who are willing to do the job for dirt cheap . Please find a way to localize jobs - US jobs for US freelancers.

Developer Response ,

Hi there. Thank you for your review. We apologize for your experience with your recent employer. As auto-bidding is not allowed on our site, you have the option to report such user using the Desktop site. Reporting another user is already in the works as a feature in the app. We'd also like to inform you that you can secure your payments for a project by asking for a Milestone Payment to be created for you. It seems that you’ve experienced crashing while using the app. You can try to uninstall and re-install the app or clear the app data. If the issue still persists, please contact us at cx.ios@freelancer.com, for us to assist you directly and further investigate on the issue with the project and negative balance in your account. We hope to hear from you soon!

THE WORST APP IN THE WORLD

This has got to be the worst app ever built in the history of app building. 0 stars

As a client looking to hire freelancers for several projects, this app makes it rather difficult to fully engage with talents on this platform. Which also begs the question, if there are talents on this platform, why wouldn’t the company hire them to fix this useless app?…. Are there really talents on this platform ? … I know there are multiple web and app developers on your platform… were they the ones that built this useless app? As you can see, your poor presentation and app development can have a direct or indirect impact on talents on your platform .. IF there are talents on your platform.
It is impossible to be on a desktop at all times.. this app is slow and not at all user friendly. It crashes at all times especially when attempting to view or respond to a message. What’s even worse is the desktop site itself is also slow and delayed with displaying messages.
Whenever the app does decide to work and let’s say you sent an attachment to someone, it does not show you that the attachment were ever sent. It wasn’t until I went on the computer that I realized I had sent 10 attachments of thesame things. I’m pretty sure the freelancer thought there was something wrong with me.

0 stars for poorly created app.

Developer Response ,

Hi Ariadne41, apologies for the inconvenience. Could you please uninstall and reinstall the app and observe if you will continue to experience the error that you've encountered with the app. Also, please try to clear out your desktop's browser's cookies and check if you will continue to slow behavior using a desktop device. You could also use another type of browser if it doesn't work. Your feedback is highly appreciated and will help us improve the functionality of our app. We'd appreciate it as well if you could share with us how we can improve our app. If the issue persists, email us at cx.ios@freelancer.com so that we can further assist you.