Welcome to the Air India app – Winner of the 2024 Gold Stevie Award
Easily book flights, manage trips, receive timely check-in reminders and gate notifications – the new and improved Air India app is designed to make your journeys simpler and enjoyable. With just a few swipes, you can instantly access your flight details, complete web check-ins, do flight upgrades and much more. Download the app now and start enjoying a faster and seamless flight booking experience!
You can make use of our updated app to complete quick flight searches, flight bookings and stay informed about the latest updates concerning your travel from anywhere. Our app is designed to work on mobile phones of all resolutions and has been awarded with a Gold Stevie Award at the 2024 Asia-Pacific Stevie Awards, for its excellence in innovation and customer service.
Easy flight bookings:
Now you can book domestic and international flights to more than 450 destinations all over the world with just a few taps. Discover the best places to visit, the right prices and even the perfect schedule by narrowing down your options based on your preferences and needs.
Stay updated on the go:
Stay current with all the major updates related to your domestic and international flights on the go. Whether there is a change in gate number or departure time, your digital boarding pass will be automatically updated to display the change in boarding details or departure time.
AEYE VISION™:
Use the new scan function to add details of your journeys to the My Trips section, complete web check-in, track flight status and even monitor the status of your checked-in luggage right from drop off to pick up at the baggage claim.
Baggage tracker:
This handy feature makes it easy to keep tabs on the status of your baggage and its location in case of delays, allowing you to minimise your worries and focus more on enjoying the travel experience.
Flight status:
Track the status of your scheduled flights easily with this handy feature, allowing you stay organised and ready for your next big adventure.
Maharaja Club programme:
Members of our Maharaja Club programme can use the app to access and manage their loyalty accounts, allowing them to redeem points for flight bookings and cabin class upgrades.
Digital boarding pass:
Go paperless by completing your check-in online and downloading your boarding pass to your device. You can store your boarding pass in your digital wallet for easy retrieval.
Inflight experience:
Use the app to explore our assorted inflight dining menu, offering everything from the classics to delicious gourmet creations. Also, don't forget to have a look at what we have in store from the world of cinema, television, and music to keep you entertained.
Book flights on Airbus A350-900:
Search and book domestic or international flights on an Airbus A350-900 personalised with an elegant and luxurious interior.
AI.g:
Our app allows you to connect with our virtual agent AI.g, available round the clock to offer expert assistance. From checking flight status and confirming baggage allowance to rebooking and refunds, our AI virtual assistant can answer all your queries about flying with Air India.
Trip planner:
Our virtual agent's trip planner feature helps you create customised itineraries for your dream destinations, highlighting places to visit, shopping spots, and local culinary delights.
About Air India:
Founded by the legendary JRD Tata, Air India pioneered India’s aviation sector and is one of the leading global airlines. We are the proud flag carrier of India, and a member of the Star Alliance. Air India’s direct and nonstop international flights connect India with destinations in Asia, Africa, Australia, Europe, the Middle East, and North America.
I have had terrible experiences when trying to book tickets online via Air India full website let alone the mobile app. This time I was able to book tickets via mobile app with just one error (which was at the last step of making payment and forced me to repeat the whole process all over). I am still giving 5-stars to AI because I had such a low expectation from AI (in terms of digital experience) so being able to successfully book a ticket online was nothing short of a miracle given your history. Well done! Keep trying.. you have a tons of opportunities in all departments.
In need seriously improvement.
Leti Snow
Frankly speaking I’m baffled given this is an India APP. India apparently from various articles I historically read, have some of the world’s best APP developers/APP support/software developers and tech supporters yet the APP at best is simply average... it’s ordinary, hard to navigate. Passengers should be able to upgrade online easily, it’s currently challenging. You receive a confirmation number... then later an email titled KYC reject explaining why the APP rejected your purchased upgrade!?Additionally we should be able to change the frequent flyer program online on the APP. Currently the APP notes to call center for assistance. I called, I emailed and no one seems to be able to assist. Their only solution which is unacceptable is to change the frequent flyer program upon luggage check in at the airport. However how does the airline upgrade by status if one cannot enter the proper star alliance frequent flyer number? My flying returns is a new account, less than a year. You would never know by looking at my profile if I am global service, silver and/or gold status.
Why was my upgrade downgraded?
Katyk1363
I must’ve called your customer service 12 times to try to upgrade my flight… I was told it couldn’t happen over the phone I had to go to the airport to upgrade it. I was told I could go to the airport a couple of days early to upgrade it. I went to the airport two days before my flight, which was yesterday, I took a taxi to CJB. It was more than an hour each way. I get to the airport to upgrade my ticket and they tell me I cannot upgrade it until the day of my flight. Then the customer service agent called the manager and the manager said I could do it online.. I was able to upgrade online yesterday and now you sent me a text saying my upgrade was denied. I want to use the business class lounge at CJB and I hope you’re going to let me do that. My bags are too heavy for economy, but they are not too heavy for business class I better not be charged extra for my luggage. Because I don’t see any refund for my downgrade at all.All in all, I am very unhappy with Air India at this moment.Kathleen Martin
App and website glitch caused confusion
InfantMother
I booked a bassinet seat for 20 hour flight for my infant things were fine but when I tried to add wheelchair assistance it asked me again to select seats in which my existing seats were not an option so I canceled my request, little later I reached out to customer support to assist me for wheelchair support then I got to know there is no seat for me and they are saying I deselected and the lady suggested to select another seats incase I don’t want to miss my next day flight, so without any option left I choose a seat, Now in different pages of air india website and air india app it is showing different seat numbers (my old and current seats)This confusion bothered me so much, I reached out to different customer support people for confirming my seat numbers everyone said my seats number got changed but while check in the flight they gave me my old seats
Online Family Pool Management:
You can now create and manage your Family Pool accounts directly within the app, making it easier for everyone to earn points together.
Concessional Fares Extended:
We’re pleased to share that Concessional Loyalty Fares have been extended to Senior Citizens, Students, and Armed Forces personnel. These exclusive discounted fares can be accessed through eligible loyalty accounts in the app.
Version 21.3
The developer, Air India Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
