OpenEye Mobile
Business
Free · Designed for iPad. Not verified for macOS.
The OpenEye iOS mobile app is your on-the-go solution for access to live and recorded video from your OpenEye video surveillance system. Receive instant alert notifications, leverage powerful analytics, arm locations remotely, and easily navigate through events with a clear timeline—all within an intuitive user interface. With OpenEye, your video surveillance is accessible anytime, anywhere.
Key Features:
• Virtual Location Arming and Disarming
• Alert History Search
• Color Coded Event Timeline Bar
• Centralized Video Management on Mobile with Diverse Event Types
• Intuitive Video Export and Sharing
• Real-Time Push notifications
• Two-way Talk Down
• Customizable Grid Support
• Live Video Streaming and Recorded Playback
• Save Clips to the Cloud
• View 360° cameras with dewarping and PTZ controls
• Apple TV Support
Best Practices:
For optimal performance, OpenEye recommends using this app on a secure Wi-Fi network. Streaming high-definition video over cellular networks may significantly increase data usage and impact battery life.
An active subscription to the OpenEye Web Services cloud-managed video platform for one or more cameras is required to use the OpenEye iOS mobile app.
With over 1 million devices connected, the OpenEye Web Services cloud-managed video platform provides actionable intelligence and improves operational efficiency so that you can stay focused on what matters most—and see the next opportunity to protect and grow your business.
more When this app is actually working, it works pretty well. but it only works 50 percent of the time. I can’t see what’s going on the cameras. I’ve reach out to our tech support and they’ve told me it’s an on going issue with IPhone users and the app. It’s been severalMonths and I thought maybe there’d be an update by now and this would stop happening. I was told I can go on the website and watch which would be great to do from my phone, except then it just wants to redirect me to the app which doesn’t work most of the time. It simply just keeps loading, and then there are exclamation marks on each camera. Is there anyone working to resolve these issues ?Thank you for taking the time to read this.
When this app is actually working, it works pretty well. but it only works 50 percent of the time. I can’t see what’s going on the cameras. I’ve reach out to our tech support and they’ve told me it’s an on going issue with IPhone users and the app. It’s been severalMonths and I thought maybe there’d be an update by now and this would stop happening. I was told I can go on the website and watch which would be great to do from my phone, except then it just wants to redirect me to the app which doesn’t work most of the time. It simply just keeps loading, and then there are exclamation marks on each camera. Is there anyone working to resolve these issues ?Thank you for taking the time to read this.
Been using this app for about a month and overall it works pretty good! Can be a little glitchy at times and it would be really nice to be able to set some notifications! I find the option under settings, but nothing there? Also the ability to set off an alarm or horn remotely would be beneficial! Takes awhile to get used to using and finding recorded events, but I am getting better at it! Picture quality is very good and even has a zoom feature! Overall 4 stars but could be 5 with some minor enhancements!
Been using this app for about a month and overall it works pretty good! Can be a little glitchy at times and it would be really nice to be able to set some notifications! I find the option under settings, but nothing there? Also the ability to set off an alarm or horn remotely would be beneficial! Takes awhile to get used to using and finding recorded events, but I am getting better at it! Picture quality is very good and even has a zoom feature! Overall 4 stars but could be 5 with some minor enhancements!
Got this because we wanted to be able to view cameras remotely. Cameras work fine and can view locally on site but off site viewing is spotty. Someone’s the web interface on the computer works. Some times it doesn’t. Sometimes the app works on the phone and sometimes it doesn’t. Sometimes on works and the other doesn’t. Tried on multiple platforms and multiple computers and it’s a crap shoot. Each time I have driven out of my way to rest the network on site and found it working just fine with ability to stream videos/movies from different streaming services over the network but still unable to connect the cameras.
Got this because we wanted to be able to view cameras remotely. Cameras work fine and can view locally on site but off site viewing is spotty. Someone’s the web interface on the computer works. Some times it doesn’t. Sometimes the app works on the phone and sometimes it doesn’t. Sometimes on works and the other doesn’t. Tried on multiple platforms and multiple computers and it’s a crap shoot. Each time I have driven out of my way to rest the network on site and found it working just fine with ability to stream videos/movies from different streaming services over the network but still unable to connect the cameras.
I gave it 2 stars because when it works (about 30% of the time), I’m able to view and zoom in on the camera image. Unfortunately, most of the time it does not work at all.We were told the phone/web version was problematic, but I didn’t expect it to be this bad. We’ve had the system for a little over a year, and it feels like the app is getting worse, not better.I’ve been trying all day to access my cameras and the app won’t load. Amateur system at best.
I gave it 2 stars because when it works (about 30% of the time), I’m able to view and zoom in on the camera image. Unfortunately, most of the time it does not work at all.We were told the phone/web version was problematic, but I didn’t expect it to be this bad. We’ve had the system for a little over a year, and it feels like the app is getting worse, not better.I’ve been trying all day to access my cameras and the app won’t load. Amateur system at best.
- Added support for iOS 26 to ensure optimal performance and full compatibility with the latest Apple devices.
- Updated the results view option names to Details and Thumbnail in Search.
- Updated the Thumbnail view to automatically cycle through the five images when scrolling through the list of results.
- Updated the default behavior to display Locations containing devices with an expired license in the Location list.
- Updated access to Location arming, allowing users without video viewing permissions to set Arm and Disarm from the Locations list.
- Updated minimum requirements to support iOS version 18 or newer.
- Improved stability and security.
- Fixed an issue that prevented the app from opening when selecting an event in the Alarm.com app.
- Fixed an issue that caused the app to occasionally close unexpectedly when a location contained a 360 camera.
- Fixed an issue that caused the app to occasionally not display the video playback view when opened from a push notification.
- Fixed an issue that caused LPR events to occasionally display thumbnail images from an incorrect time.
- Fixed an issue that caused an incorrect camera to occasionally display when selected from the Cameras list.
3.3.0 21h ago
- Fixed an issue that caused the time displayed for a location in another time zone to incorrectly reflect the mobile device's time zone.
- Fixed an issue that caused Event Search to occasionally display "No Events Found" when events were present.
3.2.3 Apr 3
- Updated the timeline bar to display instant video while moving the position without having to release it.
- Improved load time when switching between recently viewed video panes.
- Improved connection time when using Auto reconnect to last connected location by starting the connection attempt during the splash screen.
- Improved connection time after selecting a Location by displaying the video pane faster and ignoring offline devices.
- Updated push notification format to remove redundant text labels.
- Updated default playback speed to start at 2x.
- Improved stability and security.
- Fixed an issue that caused no video to display when connected to some locations.
- Fixed an issue that caused video playback to occasionally freeze when changing from continuous recording to event recording.
- Fixed an issue that caused the message “No Events Found” to display when 100 or more cameras were selected for an event search.
- Fixed an issue that caused tapping 'View Playback' from a push notification to open Live video from a different camera.
- Fixed an issue that allowed users without permission to activate relays to access the Activate Relay menu.
- Fixed an issue that caused the 'Include Audio (if available)' option to not appear when exporting a video clip.
- Fixed an issue that caused the custom camera order in the app to reset to the default order.
- Fixed an issue that caused the custom camera order to be ignored when opening the app from a push notification.
- Fixed an issue that caused the wrong camera to display when selecting from the Cameras list after manually reordering it.
3.2.2 Mar 13
- Added the ability to see Environmental sensors under Events > Sensor in Search.
- Added Person and Vehicle analytics as sub-types under the Analytics Events in Search.
- Added the ability to select audio-only speaker devices configured at the location, enabling their use with Live, Search, and two-way audio.
- Added new grid layout options with one large pane on top and four or six smaller views below in both Live and Search modes.
- Added the ability to rearrange the camera placements on the grid layout.
- Added a status icon to the location list to display when a location contains offline or unreachable devices.
- Improved connection speed when opening the app and automatically connecting to the most recent location.
- Updated the Select Layout and the Select Stream Quality selection icons for improved usability.
- Added the 6-grid layout to Search under Select Layout.
- Added logic to retain your last selected grid layout when reconnecting to a location, providing a consistent and personalized viewing experience.
- Updated Alerts in Search to only display alert types available for the account.
- Updated the logic of the Quick Links page to no longer require a username or password.
- Improved stability and security.
- Fixed an issue that may have caused the user to be re-directed to the Locations list after connecting to a location.
- Fixed an issue that caused the app to sometimes not connect to a selected location.
- Fixed an issue that caused the first page of cameras to display if a user was on a different page.
- Fixed an issue that caused the last page of cameras to display if a user changed the orientation of the device.
- Fixed an issue that caused the wrong camera to display when opening the push notification for an Alert.
- Fixed an issue that caused audio distortion from some cameras when listening to live, recorded, or two-way audio.
- Fixed an issue that caused some cameras to display in live view, but not display in recorded view.
- Fixed an issue that caused Event Search for specific sensors to return results for all sensors.
3.2.1 09/16/2025
- Added the ability to view alert history via filter within Search.
- Improved formatting and text consistency for all supported languages.
- Updated minimum requirements to support iOS version 17.6 or newer.
- Improved stability and security.
- Fixed an issue that may have caused the camera pane to unexpectedly jump to the last page of cameras when swiping to the second page.
- Fixed an issue that caused cameras marked as out of service to no longer display in Search, despite having recorded video.
- Fixed an issue that caused some buttons to hide when switching device orientation from portrait to landscape while in Search.
- Fixed an issue that caused the app to crash when used on Mac.
- Fixed an issue that caused video clips that were exported with 360 dewarp to display the default fisheye view.
- Fixed an issue that caused the date format on the timeline bar to not update when the format was changed in iOS device settings.
- Fixed an issue that caused an incorrect message to display for users attempting to view live or recorded video from a push notification or email notification, depending on their granted permissions.
- Fixed an issue that caused the text displaying the date to be difficult to see for Set Expiration Date when sharing a video clip.
- Fixed an issue that caused the camera layout to be inconsistent when switching to landscape mode.
- Fixed an issue that caused an error to be displayed on a users first attempt of manually adding a recorder device.
3.2.0 05/20/2025
- Updated the language within the Quick Links menu to say Location Management rather than Recorder Management.
- Improved stability and security.
- Fixed an issue that caused the Snapshot button to be cut off when choosing an Export Type on a manually added recorder under (selected account) > (selected Location) > Recorded > Export.
- Fixed an issue that caused the Share Video Clip toggle to not display when exporting video.
- Fixed an issue that may have caused the date selection UI to display time according to the GMT time zone under Search.
- Fixed an issue that caused the navigation bar UI to appear unexpectedly when opening Search, switching device orientation, and returning to the video player.
- Fixed an issue that caused the incorrect camera to display when performing an Event Search and tapping Open Player to watch an event from another Location/Device.
- Fixed an issue that caused the Accounts list view to scroll unexpectedly when rotating the device on iOS 17 and above.
- Fixed an issue that caused the video player to not always clear when logging out on iPad devices.
- Fixed an issue that caused the audio sent from the app to a camera to be very low and hard to hear.
- Fixed an issue that caused a timeline video to completely reload the stream after changing the device orientation.
- Fixed an issue that caused camera thumbnail images to not display.
- Fixed an issue that caused the mobile app to crash when scrolling through the camera thumbnail section.
3.1.3 01/09/2025
- Enhanced the playback controls by replacing the Playback Speed control with an Autoplay Next Event toggle option and removing the Play Backwards button under Search > (select desired event search) > (select desired event.)
- Added a brief message that displays when enabling or disabling the Autoplay Next Event option.
- Added a replay button in the video player that appears when Autoplay Next Event is disabled and the playthrough has reached the last event, allowing playback of the video.
- Added logic to highlight the last viewed event in the list when performing an event search.
- Added logic to automatically start playing the video in the video player after selecting an event during an event search.
- Added a timeline scrub bar to the event search video player for improved usability.
- Added pinch-to-zoom functionality to the event search video player for improved usability.
- Updated the video clip export dialog with improved language for all quality options.
- Updated logic to display only the user's list of Locations when accessing the app within a single account.
- Updated the interface by removing the X next to the Close button for a selected event.
- Updated logic to prevent ongoing events from displaying an end time or duration in the event search list.
- Improved stability and security.
- Fixed an issue that may have caused the app to open and display video slowly.
- Fixed an issue that may have caused the app to crash when a user attempted to open it.
- Fixed an issue that caused the Event Search device selection background to display the incorrect color on iOS 18.
- Fixed an issue that caused the video player in Event Search to fail to display the preview on iOS 18.
- Fixed an issue that caused the frame forward/backward buttons to stop functioning in the video player for standard search.
- Fixed an issue that caused the account list to appear unexpectedly after filtering and selecting a location.
- Fixed an issue that caused Live video to display incorrectly when switching the orientation from portrait to landscape and back again.
3.1.2 11/19/2024
- Updated the site list to be organized by account, with locations and devices nested underneath.
- Added a search function to the site list, enabling users to search for specific channel partner or end user accounts.
- Improved stability and security.
- Updated the default behavior of connecting to devices so that connecting to a location will automatically connect to all recording devices associated with the location and display the cameras on the video pane.
- Updated all push notification details to display location names.
- Updated the default behavior of event search filters to select by location.
- Updated the default behavior of video clip export options to allow selection of any camera from the connected location.
- Updated the event details skip forward and skip backward buttons to navigate between events in the Event Search list.
- Updated minimum requirements to support iOS version 16.0 or newer.
- Fixed an issue that could cause the Start and End selections options to appear frozen under Search > Date/Time > Custom Range.
- Fixed an issue that caused users to be taken to the incorrect time on the timeline bar when selecting View Playback from a push notification event.
3.1.1 09/03/2024
- Improved stability and security.
- Fixed an issue that caused the mobile app from opening when clicking the View Video link in the alert email notification.
3.0.2 05/15/2024
- Improved stability and security.
- Improved the logic for authentication with third-party Identity Provider integrations.
- Fixed an issue that caused video layout problems when rotating mobile devices running iOS 17 or later.
3.0.1 04/23/2024
- Added the ability to filter the timeline search by all supported event types when selecting the drop down menu (carrot icon) > filter under the Recorded tab.
- Improved stability and security.
- Updated the timeline search bar to display multiple events within the same timeline.
- Updated the Search interface with a complete UI overhaul, including a redesigned interface for Event Search.
- Renamed the Events button to Search in the main navigation menu.
- Added logic to the Search function that now displays a grid of all supported event types after selecting the Search button.
- Improved the Date/Time range with preset options when searching for an Event in Search.
- Updated the display of Event Types when you Search to show applicable Recorders and Cameras or Recorders and Sensors to the chosen event type.
- Updated the display of the Search Button Event Types to have a Full View or Thumbnail option at the top of the page. Results show Additional Details for each clip.
- Updated the display of a selected Event to show Additional Details below the viewing pane in Search.
- Updated the results list to have the newest events at the top when you Search within an Event Type.
- Added an Update Notice to display upon opening the app when there is an update available for the application.
- Updated the Video Clip Export screen UI style and colors to match the rest of the application.
- Updated minimum requirements to support iOS version 15.0 or newer.
- Updated the iOS mobile app to now display the default iOS keyboard instead of 3rd party keyboards when typing in sensitive fields like Username and Password.
- Changed the order of the Relays displayed on the Activate Relays popup to active, moving those associated with cameras currently being viewed to the top of the list under Live when clicking the relay icon.
- Improved the performance for viewing 360 degree cameras when dewarping for smoother and more efficient monitoring.
- Updated multi-language translations for all supported languages to enhance user experience across different regions.
- Updated the export of Video Clips to match other clients by enabling audio by default.
- Updated the Video Clips default start and end time to match the respective event start and end time, with a maximum of 4 hours.
- Fixed an issue that may have prevented users from connecting with LAN Smart Forwarding (LSF).
- Fixed an issued that caused recorders that were added manually to only display Motion and Sensor event types.
- Fixed an issue that caused cameras to stop displaying video if a user swiped through the different camera views too quickly.
3.0.0 02/28/2024
- Improved stability and security.
- Added the visual event timeline when viewing recorded video playback allowing you to locate incidents faster.
- Added the ability to view motion events from Web Services on the Timeline bar and in Event Search.
- Updated the playback controls to be more intuitive, removing the STOP icon, for improved usability.
- Updated the playback speed controls to add a speed indicator button with a list of playback speeds to choose from in the timeline search playback controls, replacing the +/- icons.
- Updated the timeline search playback controls to now show the frame forward/frame back buttons as skip forward and skip back, allowing the user to skip in either direction by 10 seconds.
- Updated the viewing pane to use the full width of the screen when landscape using 360° View Interactive for fisheye cameras.
- Added a loading spinner that displays when the site list does not load instantly.
- Updated several names for event groups under the Intrusion event search type to align with Web Services.
- Fixed an issue that caused users to receive delayed push notifications due to the notifications being cached.
- Fixed an issue that caused the app to crash when a user connected to a recorder but did not have access to all of the selected recorders' cameras.
- Fixed an issue that caused connection problems with recorders that were manually added with a hostname.
- Fixed an issue that caused error messages not to display the OK or Cancel text.
2.6.0 01/31/2023
-Added a Quick Links menu to provide direct links to frequently used pages within OpenEye Web Services Cloud Portal. Quick Links can be accessed by tapping the links icon when connected to a recorder and will show a list of OWS pages a user has permission to access. The user will be directed from the mobile app to a mobile browser view of the pages.
-Added a settings option to Start video with High Stream (better video quality) within the mobile app Options page, allowing users to choose the default stream quality when launching the app. The high stream option is enabled by default.
-Added the ability to skip from event to event in single camera playback.
-Updated event search by grouping all event types under a single drop down menu called 'Event Type', now located at the top of the list.
-Added event search options for 'Vehicle' and 'Person' event types.
-Added the ability to filter by 'End Date/Time' in event search.
-Added the option to view event search results by a List View or Thumbnail View.
-Updated the language for video clip export and sharing for better understanding and consistency.
-Updated account and recorder list language for better understanding and consistency.
-Updated minimum requirements to support iOS version 14.0 or newer.
-Updated the logic when switching to a 6 grid or above to automatically set Stream to Low for improved performance.
-Improved stability and security.
-Improved the performance of 360 View while moving the camera in de-warped mode.
-Improved the amount of time it took video to return after setting the app to the background.
-Fixed an issue that caused information icon pop-up messages to not close after the user navigated away from the message.
-Fixed an issue that caused the PTZ controls to remain visible after switching from Live video to Recorded video.
-Fixed an issue that caused the Email and Password field to not autofill from iCloud Keychain.
-Fixed an issue that caused devices to not deregister from the push notification service.
-Fixed an issue that caused green video to be displayed on the AXIS P3818-PVE camera.
2.5.0 07/13/2022
Fixed an issue causing Live video to start at the incorrect time when resuming from the background.
Fixed the Date/Time showing dark text on dark background.
2.4.2 10/22/2021
Fixed an issue that could cause the app to crash after connecting to the recorder.
Improved stability and security.
2.4.1 10/06/2021
Added 360° view in live and recorded video with interactive PTZ control and zoom.
Added ability to share video clips to internal users, user groups or external contacts at the time of export.
Added a new 'View Live' option to push notifications which, when selected, takes you directly to view live video.
Updated UI to change 'Search' to 'Recorded' and added a dedicated button for 'Events' to make the features more apparent.
Updated recorded video UI to make more user friendly. Moved '+' and '-' playback speed buttons and made user actions bar collapsible.
Improved the connection time to the recorder.
2.4.0 09/14/2021
Fixed cameras displaying in reverse order
2.3.5 05/25/2021
Improved connection time to recorder
2.3.4 05/11/2021
Fixed video clip exports to the cloud
2.3.3 03/01/2021
Added 'What's New' pop-up after an app update to notify users of new mobile app features.
Added 'Activate Relay' feature in live to allow users to select a relay to remotely trigger.
Updated Event Search to show all queue events for a recorder in results instead of selecting specific queue number.
Updated PTZ UI to improve customer experience with PTZ control.
Updated UI to support iOS 14.
2.3.2 01/28/2021
Added 'What's New' pop-up after an app update to notify users of new mobile app features.
Added 'Activate Relay' feature in live to allow users to select a relay to remotely trigger.
Updated Event Search to show all queue events for a recorder in results instead of selecting specific queue number.
Updated PTZ UI to improve customer experience with PTZ control.
Updated UI to support iOS 14.
2.3.1 01/13/2021
Added 'What's New' pop-up after an app update to notify users of new mobile app features.
Added 'Activate Relay' feature in live to allow users to select a relay to remotely trigger.
Updated Event Search to show all queue events for a recorder in results instead of selecting specific queue number.
Updated PTZ UI to improve customer experience with PTZ control.
Updated UI to support iOS 14.
2.3.0 12/08/2020
- Added ability to export video clips to the cloud
- Added option to automatically connect to the last connected recorder when opening the app (Enabled by default. Opt out by accessing the Options section in the menu)
- Added new event type for Thermal and Mask Detected to Event Search
2.2.2 10/30/2020
- Added ability to export video clips to the cloud
- Added option to automatically connect to the last connected recorder when opening the app (Enabled by default. Opt out by accessing the Options section in the menu)
- Added new event type for Thermal to Event Search
2.2.1 07/20/2020
- Added ability to export video clips to the cloud
- Added option to automatically connect to the last connected recorder when opening the app (under the new Options section in the menu)
- Added new event type for Thermal to Event Search
2.2.0 06/03/2020
- Added support for iOS 26 to ensure optimal performance and full compatibility with the latest Apple devices.
- Updated the results view option names to Details and Thumbnail in Search.
- Updated the Thumbnail view to automatically cycle through the five images when scrolling through the list of results.
- Updated the default behavior to display Locations containing devices with an expired license in the Location list.
- Updated access to Location arming, allowing users without video viewing permissions to set Arm and Disarm from the Locations list.
- Updated minimum requirements to support iOS version 18 or newer.
- Improved stability and security.
- Fixed an issue that prevented the app from opening when selecting an event in the Alarm.com app.
- Fixed an issue that caused the app to occasionally close unexpectedly when a location contained a 360 camera.
- Fixed an issue that caused the app to occasionally not display the video playback view when opened from a push notification.
- Fixed an issue that caused LPR events to occasionally display thumbnail images from an incorrect time.
- Fixed an issue that caused an incorrect camera to occasionally display when selected from the Cameras list.
more Version 3.3.0 21h ago
Data Not Linked to You The following data may be collected but it is not linked to your identity:
