Air Transat

Name: Air Transat
Rating: 4.7 (5803 reviews)
Author: Transat A.T. inc.

Travel

Free · Designed for iPad

5.8K Ratings
Ages

4+
Years
Category

Travel
Developer

Transat A.T. inc.
Language

EN
+ 1 More
Size

148.3
MB

Air Transat is with you before your trip, at the airport and at your destination. Bon voyage! Discover the many advantages of the Air Transat app: • Let us guide you every step of the way • Plan your trip with information on baggage, travel documents, inflight services and more • Get relevant notifications about your trip • Quickly access your boarding passes and travel documents • Add inflight services • Check the status of your flight • Book flights, packages and à la carte accommodations At all times, benefit from Transat information at select South destinations: • Representatives’ schedule • Welcome session • Airport transfer time • Stay connected with the Transat team at your destination using our free call service* *Free calls require a WiFi connection; otherwise, standard data rates apply.

Ratings & Reviews

4.7

out of 5

5.8K Ratings

Only Way to Fly
01/17/2020

22Nightingale
I discovered Air TransAt by accident when looking for flights to London. I travel regularly to England. I live in upstate New York and having had horrible experiences at JFK I needed to find an alternative. I live less than 4 hours from Toronto by car and decided to try Air TransAt. Changed my life. No JFK, no connecting flights; the planes are on time, the staff and flight attendants are wonderful, the planes are comfortable, and landing at Gatwick is not an issue. I can even get a bus to Oxford (where I love to visit) from Gatwick. I recommend it to any of my friends or family who want to travel to England or Europe.
Only Way to Fly
01/17/2020

22Nightingale

I discovered Air TransAt by accident when looking for flights to London. I travel regularly to England. I live in upstate New York and having had horrible experiences at JFK I needed to find an alternative. I live less than 4 hours from Toronto by car and decided to try Air TransAt. Changed my life. No JFK, no connecting flights; the planes are on time, the staff and flight attendants are wonderful, the planes are comfortable, and landing at Gatwick is not an issue. I can even get a bus to Oxford (where I love to visit) from Gatwick. I recommend it to any of my friends or family who want to travel to England or Europe.
Very bad cooperation from Transat
11/15/2023

isabellemeunier
I took a flight from Montreal to Porto with a surfboard.My flight back was a month later from Lisbon to Montreal. At the Transat counter they refused to take the surfboard which they had taken on the way to Portugal. They did not warn me, nor was it written anywhere on my ticket that I had to call them 3 days prior my flight to tell them that I had a surfboard.I offered to pay any amount they wanted for a larger bagage and I begged them to take it since it is a very expensive surfboard.The supervisor at Air Transat totally refused to help me. Even my father talked to them over the phone from Montreal begging them to help me. AirTransat forced me to abandon my surf if I did not want to miss my flight. They tild me that the airport police would pick it up and ship it to me if I left my address and contact numbers.Now, we try to call and they do not answer. Worse, they are sending me emails telling me that I committed an offend for "abandoning" an item in an airport and they want me to pay a fine of 301 euros !!! I asked a friend who was still in Lisbon if he could go to the airport and retrieve my surf. They started to interogate him as if he had done something wrong and they refused to give him the surf !!!Every time I speak with a Transat agent, they transfer me to another department and nobody is helping me !!I cannot believe that they say they are a good leusure company..!!!Worst experience EVER with an airline !!!!!

Developer Response
Hello, thank you for taking the time to write this down for us. I am sorry your experience did not meet your expectations. Since the space is limited on our flights, we strongly advise preregistering sporting equipment up to 72 hours prior to departure. If you wish to discuss more about your situation, you can contact our customer service department here: customerrelations@transat.com Thank you. /Sophie
Very bad cooperation from Transat
11/15/2023

isabellemeunier

I took a flight from Montreal to Porto with a surfboard.My flight back was a month later from Lisbon to Montreal. At the Transat counter they refused to take the surfboard which they had taken on the way to Portugal. They did not warn me, nor was it written anywhere on my ticket that I had to call them 3 days prior my flight to tell them that I had a surfboard.I offered to pay any amount they wanted for a larger bagage and I begged them to take it since it is a very expensive surfboard.The supervisor at Air Transat totally refused to help me. Even my father talked to them over the phone from Montreal begging them to help me. AirTransat forced me to abandon my surf if I did not want to miss my flight. They tild me that the airport police would pick it up and ship it to me if I left my address and contact numbers.Now, we try to call and they do not answer. Worse, they are sending me emails telling me that I committed an offend for "abandoning" an item in an airport and they want me to pay a fine of 301 euros !!! I asked a friend who was still in Lisbon if he could go to the airport and retrieve my surf. They started to interogate him as if he had done something wrong and they refused to give him the surf !!!Every time I speak with a Transat agent, they transfer me to another department and nobody is helping me !!I cannot believe that they say they are a good leusure company..!!!Worst experience EVER with an airline !!!!!
Developer Response 11/17/2023
Hello, thank you for taking the time to write this down for us. I am sorry your experience did not meet your expectations. Since the space is limited on our flights, we strongly advise preregistering sporting equipment up to 72 hours prior to departure. If you wish to discuss more about your situation, you can contact our customer service department here: customerrelations@transat.com Thank you. /Sophie
Fantastic Flight!
09/07/2019

JLMSTL
I’ve flown Air Transat several times and I’ve never been disappointed. The prices are totally acceptable, the seats are very comfortable and the food they serve is really good. My last flight? 45 minutes early arriving Paris. I’ve been early on several flights, but 45 minutes is very good!And not to forget the staff: friendly without being superficial, professional and give every impression they really like their job.What a great pleasure compared to what you experience on USA carriers. Hope their executives and administrators realise they’ve got a good thing and don’t screw it up like some other airlines have!
Fantastic Flight!
09/07/2019

JLMSTL

I’ve flown Air Transat several times and I’ve never been disappointed. The prices are totally acceptable, the seats are very comfortable and the food they serve is really good. My last flight? 45 minutes early arriving Paris. I’ve been early on several flights, but 45 minutes is very good!And not to forget the staff: friendly without being superficial, professional and give every impression they really like their job.What a great pleasure compared to what you experience on USA carriers. Hope their executives and administrators realise they’ve got a good thing and don’t screw it up like some other airlines have!
Transat App
10/02/2019

birdiebarjak
After downloading the App, you would think that the next step would be to create a profile. If you can do this, it is not obvious. Tried to find and create a profile, but I could not. Then I went to to My Trips and put in my flight number hoping that would bring it up. No dice! That didn’t work either. Didn’t try to book a new flight from the App because I already had done so. Totally useless APP! American Airlines has one of the best ones. The minute you open the app, all your trips are right there beautifully laid out. Not sure what Transat is trying todo.George Barjak
Transat App
10/02/2019

birdiebarjak

After downloading the App, you would think that the next step would be to create a profile. If you can do this, it is not obvious. Tried to find and create a profile, but I could not. Then I went to to My Trips and put in my flight number hoping that would bring it up. No dice! That didn’t work either. Didn’t try to book a new flight from the App because I already had done so. Totally useless APP! American Airlines has one of the best ones. The minute you open the app, all your trips are right there beautifully laid out. Not sure what Transat is trying todo.George Barjak

Version 4.6.3 of the Air Transat application corrects a few minor bugs reported by our users. Please continue to share your comments with us via the App Feedback section of the More menu. This will allow us to quickly adjust as needed or follow up with you on a specific case. Do you like our app? Our teams will be happy to hear about it. The ratings and reviews you add on the App Store will also be used by future users. Thank you and enjoy your flight!

Version 4.6.3

Dec 11

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