- Find support information for your Sony products with Support by Sony
Support by Sony helps you quickly find support information.

- Instant notification about your bookmarked products
Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.

What’s New

Version 2.1.0

Fixed some problems.
The Support by Sony app has been made available in more countries and regions worldwide.

Ratings and Reviews

4.0 out of 5
71 Ratings

71 Ratings

JeremyArnold78 ,

One Stop Shop for Multiple Products!

Would have given 5 stars if one could also register their products for warranty and include the serial # etc... I still had to go to the Sony USA site to register my new headphones... but it only took three minutes to input all of my Sony products and can easily access the instructions and receive notifications about each model in general!

D. Hill ,

Support by Sony

This is a great resource to have for Sony product owners. The app couldn't be easier to use starting with the menu design in which users can search for information on a product by selecting a product category or by entering in the model number. Once you have come upon your product you will see a listing of information to select. You will come upon news, alerts, downloads and pretty much any listed information regarding the specific product. The app makes it easy for quick search allowing you to add a product to favorites or just all searches showing up in your history. Users can also go to the Sony Support website directly from the app. Whether you are a PlayStation, Bravia or owner of one or many Sony devices this app is worth a download and may prove to make any troubleshooting experiences easier in the future.

America's App Advisor ,

Depends on how much Sony you own ...

This basically kicks out what you’d find online if you search your Sony product’s serial number.

The only difference was when I was online I had the ability to initiate a chat session which lasted five minutes. And that’s including the rebirth or repair of my new Sony product. They taught me how to reset it to its factory defaults, had me power it off and then restart it.

It works like a charm now, which it should.

Because it’s a brand new product, I know I set it up correctly and finally it wasn't like it was inexpensive.

High-End Sony Products Can Cost Quite A Bit.


Sony Marketing Inc.
12.7 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.


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Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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