The app is glitchy and buggy. Deliveries are about once a week for me, but catching them has been a pain using the outdated platform on the app. The app is so limited, you can’t even go in your own settings. When you press “settings” in your driver panel the app will take you to a white screen that says “coming soon.” Yea, ok lol. It’s been 2 years and still says “coming soon.” Rapidus has an ‘if it ain’t broken, it don’t need to be fixed’ policy. Which I suppose is a step better than the average slumlord.

Put simply, don’t waste your time. Explore your potential and skills with a different provider / delivery company who will appreciate your hard work and treat you with the respect you deserve. I provided nothing but 5 star service to customers with documentation to prove it. Their “driver support” on the other hand is disgraceful. But what can you expect from a company that uses third world support from outside the US. Lost in translation is just the beginning. Ohhhh and if you’d like to file a formal complaint against one of their agents they will NOT identify themselves so you can contact a supervisor. Not even a first name or agent number! If you fit into their little box and don’t question their cancellation of jobs while in route, loss of income by not being compensated properly for wait time, or do what your told if a delivery goes wrong and don’t ask for proper compensation to drive 35 miles back to the original pick up location while sitting two hours in traffic for $30 bucks, well……this job is for you! When you don’t fit in their little box, their upper management will manufacture “complaints” yet won’t give you any information related to such complaints even after you request it 5 times via email and suspend you for complaining. Even contacted the CEO and Co-Founder Alex Prokhorenko of the company to express how I was being treated by his staff, thinking he might actually care about how his company is being managed, and how they treat drivers, he didn’t seem to care much at all. He seemed more concerned about my bad review/rating of his app / business even after providing him direct documentation and screenshots of his staffs malicious behavior. Consider yourself just an expendable cog in the wheel.

I’m using an iPhone 14 Pro. When the app told me there was an update available, it took me to the iTunes store instead of the App Store when I clicked on the update option. Also, it constantly sends push notifications when you’re not even logged in and when the app is not running. That’s problematic. Please make it so that the app doesn’t need location access when it’s not being used.

It’s nice to have something on the side to make some money from, $70 for driving 45miles in 2 hours is worth it to me. Compared to DoorDash it might take you 4-6 hours to make just $50. I work my main job by LA and I get many requests for deliveries. Good thing to do is not totally rely on it, some days I don’t get any delivery requests, some days I get 5 different ones. It’s up to you to be online and ready but that doesn’t mean you have to wait all day to do it.