Hey there! We’re instashop, your go-to app for all things shopping, delivered fast and easy. Curious how we make life simpler for you?
With instashop, you can shop from your favourite local supermarkets, pharmacies, restaurants, bakeries, butcheries, pet shops, and more, all in one place! No more store hopping, we bring them conveniently to your fingertips.
Find the shops you love.
- UAE: From Spinneys, Carrefour, Waitrose, Choithrams & ZOOM to PAUL, Café Bateel, ALBAIK, Gazebo, Allo Beirut, The Body Shop, Toys R Us, and a LOT more!
- Egypt: From Mahmoud ElFar, Fathallah, Circle K, Spinneys, & Lulu Hypermarket to El Ezaby, El Dahan, Ibn Al Sham, Tortina, Al Fouad, Duke’s, Dog Zone, and others.
Search for your faves or explore new gems (because there’s always room for a new discovery).
Fast and flexible delivery
Need it ASAP? Get your order delivered in as little as 20 minutes (depending on your location). Not in a rush? Schedule it for when it suits you. We’re all about convenience.
Endless variety, premium quality
With over 1,000,000 products, we have everything you need! From snacks and recipe ingredients to household essentials, pharmacy supplies, organic and fresh produce, gifts & toys, pet goodies, irresistible desserts, and more.
What can we deliver? Pretty much EVERYTHING:
- Groceries
- Pharmacy essentials
- Pet supplies
- Flowers
- Fresh produce
- Organic products
- Baby care & toys
- Bakery & cakes
- Beauty & cosmetics
- Perfumes
- Stationery & party supplies
- Home & living items
- Butchery, seafood & BBQ
- Specialty shops
- Food
- Water
- Electronics
- Fitness nutrition
- Home cleaning (operated by JustLife)
- Laundry & dry cleaning (operated by Washmen)
You can also donate to trusted charities and give back to our beloved community.
Long story short, the rule is simple: if you need it, we’ll deliver it!
Services vary based on location. Please download the app to see what's available near you.
Fire questions:
Where can you find us? We’re currently serving the United Arab Emirates and Egypt.
Got questions? Reach out to us at contact@instashop.ae.
Loving InstaShop? Take a moment to rate us on the App Store. Thanks for your support, we couldn’t do this without you!
This app is incredible, it is exactly what we need at a time like this, it’s like walking through a supermarket, but digitally. The only inherent problem I have with this app is the “replacement” part of it. For example, I tried to order shredded mozzarella, a notification popped up that they didn’t have the exact brand I wanted, instead of giving me the other brands of mozzarella to choose from, they offered me a replacement of kraft cheese, milk, and cheddar cheese. Another example is if i wanted to buy a big bag of plain lays chips, and they don’t have the big bag, instead of offering the smaller bags of plain lays chips as a replacement, I get 10 other flavors of chips and a croissant as a replacement. Please make it that you can pick what you want as a replacement instead of getting options picked for you. Thank you.
Developer Response
Hello Jousife 👋 Thank you so much for your very valuable feedback. We're really happy to hear that you're loving the app, and we have noted your observation! Our team is working hard to improve your experience every day! Thank you for your patience and continued support. Happy New Year! 💫
Poor Customer Service and Poor Food Suppliers
Wiss78-Wiss78
Food delivery applications are there to make life easier to the consumers and helps food suppliers reach for more customers and increase their sales BUT when the application deviates from its core purpose and deals with the supplier to take advantage of the consumer then there must be something wrong and here I’m writing this review to talk about the poor experience I had from this application where they stand together with the food supplier against us in the orders we made, where the supplier added extra weights of the food we ordered we paid for that and we reported the complaints to the customer service they said they added extra weight and you paid for that then there’s no issue where the supplier shouldn’t do that. (500 grams of lemon order should be delivered as it is no more no less, if you don’t have that amount then make it unavailable, why should we receive extra of what we don’t need. Maybe someone else needed them). Also a shop with the name healthy is not selling anything healthy and when we complained about an issue happened to us they replied sorry weCan’t help because the complaint exceeded 24 hours whereas we have been trying to reach both the supplier and the customer service with no luck … we have been receiving calls from UAE and we figured out later on that the number from UAE is related to an application in Egypt … some suppliers also doesn’t have instructions or labels on their products and when we do complaints they don’t listen … our overall experience with this application was very poor and if there’s an option to give them less than a star we will definitely do that
Developer Response
Hey 👋We're sorry to hear about your experience. We understand the importance of a seamless shopping experience, and our team is committed to resolving this issue for you. Please reach out to us at contact@instashop.ae with more details so we can investigate and address your concerns promptly.Thank you for bringing this to our attention 🙏
Poor customer service
Noora_89
I am very disappointed with the recent changes to the customer service experience on Instashop. Previously, there was an option to call customer support directly or request a call back. That feature has now been removed, and the current support process is not effective. The responses through the chat are automated and feel like selecting multiple-choice options rather than speaking to a real person. This is not efficient when dealing with urgent issues related to orders. When I request a call back, no one calls, and there is no timely assistance. It is also very frustrating that when an order is delayed by more than an hour, the application still does not allow cancellation. Customers are left waiting without support or control over their order. For a service that operates 24 hours a day and is widely used by busy families and parents who rely on fast and reliable delivery, accessible customer service is essential. The current system creates unnecessary stress and leads to a very poor customer experience. I strongly encourage Instashop to restore direct customer contact options or ensure that real human support is available when needed.
Developer Response
Hey Noora👋We're sorry to hear about your experience. We understand the importance of a seamless shopping experience, and our team is committed to resolving this issue for you. Please reach out to us at contact@instashop.ae with more details so we can investigate and address your concerns promptly.Thank you for bringing this to our attention 🙏
Absolute Joke of a service- Avoid instashop.
K-UAE
If I could give zero stars, I would. InstaShop used to be reliable, but their customer service and logistics have completely collapsed.I ordered a Stanley cup that was scheduled to be delivered last night. Instead of my delivery, I got a call with a weak excuse: they couldn't assign a driver because the shop was closed. They promised me it would be prioritized and delivered the next day by 10:00 AM sharp, throwing a pathetic 10 AED voucher at me as a "sorry."10:00 AM comes and goes today. No delivery. I check the app, and to my absolute disbelief, the status says "Delivered." It’s outright fraud to mark an order as delivered when the customer is standing there empty-handed.I called customer service furious, only to get the exact same script: "We are so sorry, a driver wasn't assigned, let us give you another voucher."I don’t want your useless vouchers. I want you to do your job and deliver what I paid for when you promised you would. Stop trying to buy off your operational incompetence with cheap coupons and actually fix your delivery network. Absolutely pathetic experience. Never using them again.
Developer Response
Hey 👋We totally agree with you that this should not have happened, and it's certainly not the kind of service we aim to provide. Kindly reach out to us through email at contact@instashop.ae or message us directly on the app to address the issues you've encountered 🙏We're looking forward to making things right!
Introducing My Instashop! A new dedicated space designed to make your shopping experience faster and more convenient.
You can now create Shopping Lists to save products for future purchases and easily find stores that have the items you need.
We've also added Open Baskets, making it easier to pick up where you left off and continue shopping without starting over.
Plus, a few behind-the-scenes tweaks to keep your shopping experience smooth and simple.
Version 9.8.2
The developer, InstaShop Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Location
Contact Info
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
