This latest version of the application is extremely frustrating. When you try to report something, the location is never accurate; even when entering an address, the system often records the wrong place, as if it crosses from one street to another. It's a real headache, especially for a tool specifically designed to address local needs, where accuracy is essential.Moreover, this version lacks important features that the previous Fresno city application had, such as the option to report dead animals in public areas, damages, and other issues. Although the visual design has been improved, the result is not functional. It's much more efficient to simply call 3-1-1, since the application currently wastes time. Fresno should consider changing its app development provider

This app hasn’t worked in months. It was changed awhile ago but won’t let pothole reports be submitted. I just keep getting “311 not available errors”. I told them about the issue two months ago and they were supposedly aware and it was being worked on. It still doesn’t work. I don’t think the city really want the reports because then if someone’s car is damaged they can claim ignorance and aren’t liable.

I’ve had to dodge the same dozen potholes on my commute every day for the last 3 years. I’ve had two alignments and 2 sets of tires replaced in that time. Finally made a request for repairs for every pothole on my commute, and they were fixed, I swear to god, THE VERY NEXT DAY. The app is buggy, sure, but I’ll deal with it for the power to direct my tax dollars towards making my life immediately better overnight.

Reported a destroyed stop sign in Northwest Fresno in the early morning & was completed the same day.The reporting process was incredibly simple & the app design was pretty fluid. I received feedback through the app, about my reported issue, within the hour from a city representative.I was skeptical about the app due to the other negative comments, but after using it myself, I didn’t experience any of the same issues or found the app difficult to navigate at all.Perhaps people need to realize that it’s not really feasible for the city of Fresno to instantly respond to the every need of over half a million residents spread over 114 square miles... 😅