IMPORTANT: This app provides eligible Mastercard cardholders with the ability to locate airport lounges and offers. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program. Please contact your issuer for questions regarding eligibility.
To verify your eligibility, after registration you may see a temporary charge of $1.00 (USD) in your payment card transaction history. This is solely a “pending” transaction and your card will NOT be charged. After your eligibility is verified, the pending amount will be removed (usually within 10 business days).
This easy-to-use mobile app experience, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers.
Escape the airport crowds and retreat to an oasis in more than 400 airports worldwide.
- Search for a lounge by simply typing a Country, City, or Airport
- Leverage the “Find a Nearest Airport” functionality which automatically locates the nearest airport
- See detailed lounge information such as location, amenities, and hours of operation
Take advantage of a curated listing of airport offers that span across dining, spa, and retail.
- Find offers available to you based on the terminal where you are located
- See detailed offer information (i.e., location of the merchant, hours of operation, and terms and conditions)
- Generate a QR offer code for redemption of the offer
Easily manage your account information, view lounge visit history, and access active and historical offers.
Improvements and bug fixes
Ratings and Reviews
Very misleading. I started this as an offer from HSBC for 2 visits with a guest each time. Well, they took both visits when I was only there once with my wife, then charged me for my children but didn’t say anything until I saw the bill on my credit card. This was deliberately misleading by HSBC and Lounge Key. Very unprofessional. Even when I called Lounge Key to see if this could be resolved, I’ll I got was “sorry but there’s nothing we can do”. I won’t ever use this service again. They’re not trustworthy.
Every single time I try to enter the Avianca Lounge at the Miami Airport, I am rejected. Either under the excuse they are crowded (which by my check is not true) or that the accept after some time (which seems to be whimsical).
So, including this Lounge as one you should have access by being a Black Master Card holder is a scam and not true at all.
Nevertheless, to say the assistants are quite rude.
No lounges I’ve found so far.
Been to seven major airports and only Miami hasany lounge access. Nashville, Washington DC, Denver, nothing. Just a few useless coupons for juice and massages. Utterly useless. The three times I tried to use it in Miami they said they were full. Major disappointment.
Developer Response ,
Hi Joe, I'm sorry to hear about your experience. As this is a dedicated technical support platform we ask that you contact Customer Service Team on +44 (0) 208 633 7596 or email firstname.lastname@example.org for further assistance. Zoe
- Lounge Key Limited
- 117 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, Ukrainian
- Age Rating
- Rated 4+
- © 2018 Lounge Key Ltd
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.