LoungeKey 4+

Been trying to open the app in the past week and just can’t. Having to use the web version at CDG in Paris and LHW in London

That doesn't sound right! Can you give us more information at appsupport@loungekey.com so that we can investigate. Leah

Overall, this product is pointless. Loungekey, the card issuer, and the lounges all blame each other when something doesn’t work as promised, which is almost always. I’ve only been able to access a lounge once in about 10 visits to lounges that are part of the program. For an example of this responsibility-dodging, just take a look at the Loungekey FAQ. They say that if you have a complaint about an employee at a lounge, contact your card issuer 😂😂

Every time I open the app, it wants me to add “payment card” info (even though it already has my card saved) and wants to charge me something. There’s even a checkbox for approving payment. It gives a message that I need to verify the card before the payment is processed. When I click on “see payment details”, it just shows my card number. I’m not sure why the app wants to charge me, and what it could possibly be trying to charge me for, but that’s definitely not the trap I’m going to fall for. This whole thing is just broken.

Please do contact our customer services team at +44 (0) 208 865 0767. Luke

When I tried to register in an older version, I wasn't able to scroll down the 3D Secure form to enter my details as the scroll bar was locked by developers. In the latest version I can’t register because when I enter my card details, “an error occurs” and the app doesn’t give any details which error. In the desktop version there is no link to registration page. It all makes impossible your service to use

Hello mymdz01, we are sorry to hear that you are having problems creating your account. Call us at +44 (0) 208 865 0767 or send an email to info@loungekey.com to help you with your inquiry. Regards, Amelia