LoungeKey 4+

Lounge Key Ltd

    • 4.8 • 12.6K Ratings
    • Free

iPhone Screenshots

Description

Download the LoungeKey™ app today - the must-have travel companion for LoungeKey cardholders.

Register your account in the app with your payment card details to access a global network of airport lounges and experiences, including dining, spa and sleep pods in over 700 airports worldwide.

•Enjoy contactless entry with your Digital Card

•Stay up to date, check your current visit entitlement and history

•Search for lounges and experiences, and save your favourites

•Unlock more with access to additional Travel Services and benefits that elevate your travel journey

Enhance your airport experience with the LoungeKey app.

What’s New

Version 6.38.0

We regularly update the app to make it faster, safer and more engaging for you.

Here are a couple of the enhancements you'll find in this latest release:

- Feature enhancements and bug fixes

Ratings and Reviews

4.8 out of 5
12.6K Ratings

12.6K Ratings

benajfox ,

App won’t open

Been trying to open the app in the past week and just can’t. Having to use the web version at CDG in Paris and LHW in London

Developer Response ,

That doesn't sound right! Can you give us more information at appsupport@loungekey.com so that we can investigate. Leah

dofdo3 ,

Waste of time

Overall, this product is pointless. Loungekey, the card issuer, and the lounges all blame each other when something doesn’t work as promised, which is almost always. I’ve only been able to access a lounge once in about 10 visits to lounges that are part of the program. For an example of this responsibility-dodging, just take a look at the Loungekey FAQ. They say that if you have a complaint about an employee at a lounge, contact your card issuer 😂😂

Every time I open the app, it wants me to add “payment card” info (even though it already has my card saved) and wants to charge me something. There’s even a checkbox for approving payment. It gives a message that I need to verify the card before the payment is processed. When I click on “see payment details”, it just shows my card number. I’m not sure why the app wants to charge me, and what it could possibly be trying to charge me for, but that’s definitely not the trap I’m going to fall for. This whole thing is just broken.

Developer Response ,

Please do contact our customer services team at +44 (0) 208 865 0767. Luke

mymdz01 ,

Registration not working

When I tried to register in an older version, I wasn't able to scroll down the 3D Secure form to enter my details as the scroll bar was locked by developers. In the latest version I can’t register because when I enter my card details, “an error occurs” and the app doesn’t give any details which error. In the desktop version there is no link to registration page. It all makes impossible your service to use

Developer Response ,

Hello mymdz01, we are sorry to hear that you are having problems creating your account. Call us at +44 (0) 208 865 0767 or send an email to info@loungekey.com to help you with your inquiry. Regards, Amelia

App Privacy

The developer, Lounge Key Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Search History
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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