Running & gait analysis - Ochy 4+

I have been using the free version for a couple months. Once I sent the money to get the upgraded version closed out every single time. In my extreme frustration, I messaged customer service and was very unprofessional. Khaldon self reply to the messages. I was very asked for my frustration and he was nothing short of simple Larry . He informed me that the next iOS update would fix this issue. I was very weary as I have been told the same thing with other apps. He stayed his course and held his answer firm. Sure enough, the update came out and the issue has been resolved. Khaldon shared, unwavering support and try to help the issue from every angle. This was hands-down the best customer service experience I have ever been shown despite what I have showed, and my actions, his unwavering professionalism show through. I now use this app the way that it should’ve been used and I’m very thankful for it. The step-by-step process is immaculate. It offers a clear and in depth review of what you were doing correct and incorrectly. If you were passionate about your form and don’t want to spend the money on a run technique specialist, this app is the app for you.

Discovering Ochy has been a game-changer in my role as a run coach. Its user-friendly design made the gait analysis process a breeze, even for athletes who aren't tech-savvy. I appreciate how effortlessly runners can record their gait, making it a go-to for athletes with varying levels of technological comfort.

Ochy's metrics are great as well, offering me, as a coach, a comprehensive look into biomechanics. What I also enjoyed about this app was its ability to translate this data into meaningful insights. It doesn't just point out potential issues; it suggests exercises & muscle groups to target. This personalized touch allows me to fine-tune training plans, addressing individual weaknesses and optimizing overall performance.

The app has potential, but there are some issues that need addressing.

Upload Failures Without Explanation: Getting videos into the system was easy, but sometimes the upload would fail without any error message, leaving me unsure of what went wrong.

Premature Discount Prompt: Right after installing, the app pushes a discount offer before users even get a chance to try it. Asking for **$60 upfront** without knowing if the app works well feels unfair.

Paywall & Unclear Pricing: After receiving my analysis, part of it was greyed out and locked behind a paywall. The app then prompted me to either go to Adidas (unclear how this works) or purchase directly. The points system is confusing—it says 350 points are needed, but it doesn’t specify if that’s for a single analysis or a yearly subscription.

Uncertain Value: I’m considering keeping the app, but it’s hard to judge how accurate the form analysis is or whether it’s worth the investment.

Suggestions:
- Provide clear error messages when uploads fail.
- Offer a free trial or sample analysis before pushing purchases.
- Clarify the pricing structure (points vs. subscriptions) and the Adidas partnership.

Right now, it feels like a gamble—hopefully, the developers can improve transparency.