Philz Coffee 4+

Pretty cool. Finding the closest location takes a lot of time. Apart from that its great!

Had my order ready, tried to pay and app froze. Once I tried to close and open the app, it never loaded. Tried restarting my phone and reinstalling the app, neither worked.

i’m a super user and way prior covid. app works quite well for me and much better than so more user friendly than other coffee apps. 1 complaint only: (please please fix developers!) I have made countless mistakes with location of orders bc of the ux of this app. finally i learned that i have to call for a refund instead of eat the cost. the pop up should confirm where you are picking up no matter what. currently it pops up only if you i already made a conscious effort to manually change the location. which is the least useful time for a reminder. the wrong location orders happen when i hit go quickly on the app w/o updating the location and that happens bc i don’t think for one second about where i ordered last. and the app never prompts you early to select a location. i get frictionless checkout, but this is such a pain for both your staff and users. other ways: while in shopping cart view, show the location accurately on a map view instead of just small text name of store “mission” which gets lost. Or like other apps let user select a “home” location if you dont want to prompt them to select a location each time. and in that case every time user opens the app it should default to where “home” was set and NOT the last order’s random location. 🙏🙏🙏🙏🙏🙏🙏🙏