I was a zoom customer and transferred my money transactions to Ria. First they send money lightning speed no matter what payment method we use credit card/debit card/ bank transfer. As soon as they confirmed the bank accounts they send money in a minute, while later ria start giving hard time to customer who use they bank account for transfer money.( but they already took the money from bank and hold the transection for days) when I send a email and customer service says that’s the rules on the agreement. Ok that’s fine, but hidden secret is debits cards and credit cards payment they charge high charges to do the transaction fast but bank they charge less money. Now indirectly they need to change this bank transfer customers to debit card for charge high price, now this is the technique they hold money for days, that way you never use the bank transfer option when you in hurry. Just tell customer the truth and charge extra that’s fine but don’t give hard time

Apple don’t delete the previous review. It seems very bad practice. If you want to delete then why you allow to review. Worst customer support. The customer support person Aminata, just cut the call without any reason. It is so annoying as they locked my account for no reason and my money is still held under them. I have been using this app for years and I have done more than 50+ transfers and had no issues. Recently few weeks back, the system is so weird and they locked my account for no reason. No email and no notification on why the account is blocked. My money transfer is still pending and also I need to receive refund. This is so pathetic, painful and very annoying on their sudden poor and worst business practice. Be very careful with Ria. The app just said my userid and password is invalid and I tried to change the password and even then it didn’t allow me to change it. Only from trying to login via the website, I came to know that my account is locked. Poor app UX|UI. I tried to add a bank account and the plaid process was successful and when it returned back to the app, the app is saying bank not found and when emailed to customer support about the same, the customer support is asking for details. What details I have other than what is shown in the app. Poor logging system and very worst customer support. They don’t have basic courtesy and very worst behavior.

I been a customer for a long time and sometimes I sent money to my mom 3x a month for her medication and food and I have never have a problem once I send in a second the money is there and my mom got the money but now I sent they hold my money so I called customer service and asked if there any changes of the website or anything going on, and he said no changes is the machine randomly pick for bout 3 -5 days and I said when does started and he told me it’s been a long time and I said WHAt, I been sending a money always every month no problem and he suggested me to use a credit card or debit card for emergency why would I do that so they can charge me more and got charge for international transactions . Forget it . Machine randomly pick for when the money get to the receiver or how many days will get to them . What is it like a raffle now ?.. machine decisions craziest I ever heard in my life .

I was very pleased with the application at first. During the COVID-19 pandemic it was important for me to send money to a few people to make sure that they were able to eat. The first and second transaction was great, but the third was flagged by security—this is something that I actually appreciated. When I called to sort everything out, I was treated very poorly by the representative. I was very kind and respectful on the phone but the agent seemed extremely short and irate, as if I was attempting to scam her—again strong security is something that I applaud, but rudeness is unacceptable. I was told that I would have to send the money in person, yet again I understood this and wasn’t angry because I was making several transactions within a short period time, however there is no reason to be rude or short. I walked down the street to get cash and went to the local store front location to complete my business. I’m still uncertain if I’m able to send from the application again, and my money is floating in limbo because the representative was too impatient to explain. Be cautious with this app. I certainly hope that they fix this issues, because otherwise it was very convenient for me.